Bought 6 pack smoke alarms 2 years ago. One stopped working recently. I wrote to customer services and Tom promptly replied offering to send a replacent at no cost. The good natured communications s... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Bought the basic kit to add a sensor to my Little Free Library, because I enjoy knowing how much use it gets (and when I might need to restock). It's about 75 feet from my house, unit had zero probl... See more
Company replied
X-Sense is a remarkable product. The quality and price is great. I've been using the mailbox sensor for years until the postman knocked it off and lost it. I contacted X-Sense and Shura directed me... See more
Company replied
Shura at X-Sense was super responsive and helpful in my selection of the correct smoke and carbone monoxide alarm for my home. She understands each product's strengths and drawbacks and helped me ide... See more
Company replied
Company details
Written by the company
X-Sense is a leading global home safety provider of smoke detectors, CO detectors, combination smoke and carbon monoxide detectors, smart home security systems, and security cameras, providing full security and protection for your home.
Contact info
1209 Orange St, Wilmington, 19801, DE, United States
- +1 (833) 952-1880
- service@x-sense.com
- x-sense.com
4.5
Excellent
367 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Fast and Efficient Customer Service !
I had an issue with my carbon monoxide detector and reached out to customer service on August 31st. A special mention to Ling, who handled my request with incredible professionalism and efficiency. By September 4th, I had already received my replacement device. Exceptional responsiveness and top-notch service !
1 September 2026
Unprompted review
Great Customer Service
My contact person, Gigi from X-Sense Customer Service, helped me out very quickly and was very friendly. Thank you very much for your expert assistance!
2 September 2026
Unprompted review
5 star customer service to boot
I made a purchase on amazon and when I got a report from my letting agent that the smoke detector had stopped working after 11 months, I wasn't sure how far I was going to get contacting the company directly. Every email however was answered swiftly and with lots of detail to help me and my tenants ensure that the smoke detector had been installed and tested correctly and ensure we still had every confidence in the product which was indeed still fully functional. Excellent product, fantastic customer service, highly recommend!
1 September 2026
Unprompted review
Reply from X-Sense
Dear Florie,
Thank you for sharing your experience with us.
Your feedback means a lot to us, and we truly appreciate your patience and trust in X-Sense.
Thank you so much for your time.
Best regards,
X-Sense Team
Prompt response and great support!
2 September 2026
Unprompted review
Reply from X-Sense
Dear Bistra,
Thank you very much for your kind feedback!
We’re delighted to hear that you’re satisfied with our service.
Please feel free to contact us if you have any other needs.
Wish you a great day!
Best regards,
X-Sense Team
The X-Sense representative, Gigi
The X-Sense representative, Gigi did an excellent job walking me through my issue with my XP06 alarm. Her expertise and her “bedside manner” were nothing short of excellent! I would highly recommend X-Sense products & customer service!
Sincerely,
Thomas Diemer
2 September 2026
Unprompted review
Reply from X-Sense
Dear Thomas,
Thank you very much for your wonderful feedback and kind words!
We are delighted to hear that Gigi was able to assist you with your XP06 alarm issue and provide the support you needed.
We truly appreciate your recognition of Gigi’s expertise, patience, and excellent customer service. We will be sure to share your compliments with her — your encouragement means a lot to our team.
Thank you for your trust and recommendation. We are always here to support you whenever you need us.
Best regards,
X-Sense Team
Reply from X-Sense
Dear Hans-Peter Koch,
Thank you very much for your kind feedback!
We’re delighted to hear that you’re satisfied with our service.
Please feel free to contact us if you have any other needs.
Wish you a great day!
Best regards,
X-Sense Team
Incredible Customer Service!
I had an issue with a smoke alarm purchased over a year ago. I contacted X-Sense and they responded quickly, replaced the unit and followed up with me when I had issues with the USPS when I tried to return the defective unit to X-Sense for analysis. This is a great company with excellent products and even greater customer service!
3 August 2026
Unprompted review
Reply from X-Sense
Dear Sue,
Thank you so much for taking the time to share your experience!
We’re truly sorry that you encountered an issue with your smoke alarm, but we’re very glad that our team was able to assist you quickly and provide a replacement.
Please feel free to contact us if you have any needs.
Thank you again for choosing X-Sense and for your trust and support!
Best regards,
X-Sense Team
X-Sense is a remarkable product
X-Sense is a remarkable product. The quality and price is great. I've been using the mailbox sensor for years until the postman knocked it off and lost it. I contacted X-Sense and Shura directed me on how to order a new transmitter. I've purchased mailbox alarms/chimes for other companies but, X-Sense far superior in quality of construction, durability, and customer service.
27 August 2026
Unprompted review
Reply from X-Sense
Dear Christopher Walker,
Thank you so much for your wonderful review and for choosing X-Sense over the years!
We’re sorry to hear that your previous transmitter was unfortunately knocked off and lost, but we’re very glad that Shura was able to assist you and guide you through ordering a replacement.
Thank you again for your continued trust and support of X-Sense!
Best regards,
X-Sense Team
Highly recommended
Highly recommended: Great customer service, prompt delivery, excellent technical support from Cora. Thank you!
26 August 2026
Unprompted review
Reply from X-Sense
Dear Ingrid F,
Thank you so much for your kind words!
We’re thrilled to know you had a great experience with our service.
Your feedback means a lot to us, and we’ll gladly share it with Cora.
Please feel free to contact us anytime if you need help in the future.
Best regards,
X-Sense Team
Excellent Service
I needed assistance, in setting up my X-Sense Smart Mailbox Alarm. I called two times with two different problems and was given great service in resolving my problems. Cora helped me with the final push that got the system up and running. Thank you all. Dan
21 August 2026
Unprompted review
Reply from X-Sense
Dear Dan,
Thank you for your wonderful feedback!
We’re so glad to hear that our support team was able to help you set up your X-Sense Smart Mailbox Alarm and solve the issues you encountered.
We’ll definitely share your appreciation with Cora — she’ll be thrilled to know she helped make your experience a positive one.
Thank you for choosing X-Sense and for your kind support. We’re always here whenever you need us!
Best regards,
X-Sense Team
Reply from X-Sense
Dear Ashok Vardhan,
Thank you for your feedback!
We’re delighted to hear that our service met your expectations.
Your support means a lot to us, and we’ll continue doing our best to provide a great customer experience.
Thank you for your time.
Best regards,
X-Sense Team
Total assurance after issue with ordering process
Online purchases from a new site always shows an aire of caution. I was placing an order leveraging PayPal, and it debited my account, but didn't process the order. I sent an email to xsense service, and response was timely, and super to give the confidence it was a technical glitch. Once corrected, I processed it again and it went through. Just having a timely response is so reassuring, so appreciate it and look forward to my delivery and of course the products too.
24 August 2026
Unprompted review
Reply from X-Sense
Dear Pat,
Thank you for your kind words! We understand how important it is to feel confident when placing an online order, and we’re glad our team could quickly assist and resolve the issue.
Your trust means a lot to us, and we hope you enjoy your X-Sense products once they arrive. Please feel free to contact us anytime if you need any help. We’re always happy to assist!
Thank you again for choosing X-Sense!
Best regards,
X-Sense Team
wireless interconnected smoke…
Order the wireless interconnected smoke detectors. Setup and install was straight forward. Only issue is I bought the smoke detectors in aug 2026 and they are already 10 months old.
23 August 2026
Unprompted review
Reply from X-Sense
Dear Andrew,
Thank you for sharing your feedback with us. We’re glad to hear that the setup and installation of your wireless interconnected smoke detectors were straightforward.
We truly value your feedback and understand that customers expect to receive products with the longest possible service life. We will share your comments with our relevant teams for further review and improvement of our inventory processes.
Thank you again for choosing X-Sense and for helping us improve. We appreciate your trust and support!
X-Sense Team
My smoke detector was beeping
My smoke detector was beeping, and I didn't know why. When I called X-Sense they helped me troubleshoot it and determine it should be replaced. Because I recently purchased this house and the previous owner had purchased the smoke detector, I did not have any warranty information and in spite of this, i was sent a replacement smoke detector free of charge. Tom gave me an excellent and speedy resolution to my problem.
10 August 2026
Unprompted review
Reply from X-Sense
Dear Eve Nemec,
Thank you so much for sharing your experience with us!
We’re glad to hear that Tom was able to assist you with troubleshooting and provide a quick solution.
Thank you again for choosing X-Sense and for giving us the opportunity to help.
We wish you and your family continued safety and security with your new smoke detector!
Best regards,
X-Sense Team
Customer service via email was great
Customer service via email was great. They were very helpful and timely with responses. Gigi who helped me did a wonderful job. My issue was fully resolved to my satisfaction.
19 August 2026
Unprompted review
Reply from X-Sense
Dear Mike,
Thank you for your kind feedback!
We’re delighted to hear that you’re satisfied with our service.
We’ll be sure to pass your appreciation on to Judy.
We are always here to help if you have any other needs.
Wish you a great day!
Best regards,
X-Sense Team
Ling was so great in helping me replace…
Ling was so great in helping me replace a faulty unit. Thank you!
19 August 2026
Unprompted review
Reply from X-Sense
Dear Michael,
Thank you so much for your kind words!
We’re thrilled to know you had a great experience with our service.
Your feedback means a lot to us, and we’ll gladly share it with Ling.
Please feel free to contact us anytime if you need help in the future.
Best regards,
X-Sense Team
Incredible customer support.
18 August 2026
Unprompted review
Reply from X-Sense
Dear Noelle,
Thank you so much for your kind words!
We’re delighted to hear that you had a great experience with our customer support team.
Providing fast, helpful, and friendly assistance is always our goal. We truly appreciate your support and choosing X-Sense!
Best regards,
X-Sense Team
Customer Service Done Right
When it became evident that USPS was having difficulties delivering the order I had placed with X-Sense for one of their products, I reached out to them and they sent a replacement device straight away. Their customer service, and Gigi in particular, are stellar. Their products too are great.
7 August 2026
Unprompted review
Reply from X-Sense
Dear Customer,
Thank you for your wonderful feedback!
We’re sorry about the delivery issue with USPS, but we’re glad we could resolve it quickly and get your replacement device on the way.
We truly appreciate your kind words about Gigi and will be sure to share your compliments with her. Providing reliable products and excellent customer support is always our goal.
Thank you for choosing X-Sense!
Best regards,
X-Sense Team
Don't waste your money or time on any other system
Bought the basic kit to add a sensor to my Little Free Library, because I enjoy knowing how much use it gets (and when I might need to restock). It's about 75 feet from my house, unit had zero problem with that distance. Ordered a second sensor for my mailbox, similar distance, paired quickly, works like a charm. Gotta say the 4 year battery life was the most attractive feature, I had sensors across the years where the battery didn't last a month, so huge plus. I also like how customizable the options are in the app, so I can decide I want a push notification for the mailbox, but don't really need that for the LFL, a simple chime alert from the base is fine.
I'm sold on this system. It'll be wait and see I guess on the promised battery life and durability, but so far I love what I see.
18 August 2026
Unprompted review
Reply from X-Sense
Dear Susan,
We truly appreciate you sharing your experience with us.
Your support means a lot, and we hope your X-Sense system continues to bring you convenience and peace of mind for many years to come!
Thank you for choosing X-Sense and for being part of our community!
Best regards,
X-Sense Team
X-Sense 6 pack smoke alarms
Bought 6 pack smoke alarms 2 years ago. One stopped working recently. I wrote to customer services and Tom promptly replied offering to send a replacent at no cost. The good natured communications showed that Tom and X-Sense valued my safety first and ensured that I was treated with respect throughout this episode. The replacent alarm arrived withi a few days and works perfectly.
Thank you for providing a good quality product that keeps the members of the household safe.
Best wishes to you all.
6 August 2026
Unprompted review
Reply from X-Sense
Dear Shiv,
Thank you very much for your kind words and for sharing your experience!
We’re delighted to hear that Tom was able to assist you quickly and that your replacement alarm arrived safely and is working perfectly.
Your safety is always our top priority, and we truly appreciate your trust and support of X-Sense. We’ll continue working hard to provide reliable products and excellent customer service.
Wishing you and your family continued safety and peace of mind!
Best regards,
X-Sense Team
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