vidaXL Reviews 

The material came with a lot of scratches and I was really disappointed about the quality, full of dust and plenty of scratches on the wood plates

It took ages to build a simple table and the outdoor sofa.
The sofa had a missing piece and an excessive one which fortunately I managed to mount anyway.
The table was sent with the wrong glass, making it basically not usable.
Both instructions are poorly written generating a lot of confusion and making me waste a lot of time

Worst company ever. Don't even accept unopened returns. Purchased a shade for my mothers garden; my brother beat me to it. Still in the original delivery packaging completely untouched and a week after purchase tried tk find out return process and they don't have one. Spoke to support and repetitive copy and paste answer you can't return we don't accept returns we're sorry the product didn't meet your expectations. 5 times. No care for the consumer only profiteering. Absolute disgrace of a company. NEVER SHOP HERE.

I was very afraid to order, as there is a bad experience from the store XXXLutz. But now, if I need something, I will order only in this store. Fast delivery. The product arrived undamaged. 10 out of 10.

Qualität des Storen ist schlecht. Schrauben drehen durch, da Blech viel zu dünn.

When I was assembling the blind, the screws spun in the empty slots because the sheet metal was so soft and thin. I had to get larger screws (A). When I was installing the assembled blind, the soft screws broke, and I had to get new mounting screws (B). Overall, the blind gives a very “cheap” impression.

I ordered curtains, they were very ugly sewn, therefore I wanted to return, i tried literally everything, they sent a generic answer, that I dont have the right to return multiple time, I tried calling, the machine is set for 35 mins waiting time - what they tell you at the beginning, so that you decide to write an email i stead (which they will answer again with the dame generic answer). So I tried to wait those 35 minutes- it just got cancelled afterwards, so the call line is fake. In the end, they replied to my email, asking me to upload pictures, which I did and they never answered and I never saw my money back. I believe this is u acceptable for an online shop, as tou do not have the chance to see the product before you it. Never ever buying anything there.

I strongly advise against purchasing this product. The cabinet doors come loose due to a clear lack of adhesive at the fasteners—an obvious manufacturing defect.
Beyond the quality issue, this poses a real risk of injury: a door that comes loose in a bathroom could fall on an adult or a child and cause injury.
For a product intended for daily use, this level of workmanship is unacceptable. I expect the manufacturer to take this issue seriously, both to issue a refund and to prevent accidents from happening to other customers.

Despite the parasol received does not match the colour shown on their website, they don't accept a change request and they leave the chat. Don't trust this business, it's a scam... Lower quality than announced and no chance for returns

I bought the **vidaXL Wäscheständer mit Rollen 89x64x129 cm (Aluminium)** and it's completely useless. The space between the hangers is so narrow that clothes touch each other – so how exactly is anything supposed to dry?!

The item comes in an extreme amount of pieces. The assembly? An absolute nightmare. No proper instructions – just one vague picture of the finished product. Good luck figuring it out!

And here's the kicker: ⚠️ **No items are taken back!** ⚠️ I contacted customer service and was flat-out refused. This is unfortunately legal in Switzerland (no mandatory return right for online purchases), and these people are shamelessly taking advantage of it.

They exploit Switzerland's lack of consumer protection to sell low-quality products with zero accountability. Just because Swiss law allows it doesn't make it acceptable. Legal, but morally bankrupt.

Shop at Galaxus, Brack, or IKEA instead – they actually stand behind their products. Think twice before ordering here. Once you've paid, you're stuck with whatever they send you.

I tried to contact someone multiple times to return the rug. It was fine but I did not like it. I chatted with a Bot and never got a person like I requested. I would like to still return this rug. How can I do this?

The quality of the furniture is almost criminal. First I ordered a bed and 13(!) pieces were delivered wrongly. After asking to replace them with correct pieces they told me they are not producing that model anymore and I had to throw an entire bed out (renting a car and bringing to a disposal place and paying for it). I then ordered another model which came with all the right parts but was extremely unstable and noisy. Even just putting a phone on the bed made the metal clank. Any kind of movement would make noises so loud my neighbours could hear it. I then asked for a refund and was told I’d hear back soon but haven’t heard anything for a week. Definitely not recommended.

The emplyee was very helpful and friendly

The customer service is absolutely terrible. They sent me automated replies that were not fit to my request. As for their return policy, NO RETURNS ARE ACCEPTED without a product defect. Be aware because their product descriptions can be very missleading! The assembly is so painful and inconvenient that the product you get doesn’t match the description « easy to assemble ». This is a false statement for product promotion.

Disappointing customer service and communication

I placed my order on 24 May 2026 with an estimated delivery date of 27 May 2026. The order remained in “preparing shipment” status long after the promised delivery date had passed.

I had to contact customer service myself to find out what was happening. Only after my complaint did the order finally start moving.

What disappointed me most was the communication. I received standard replies, a customer satisfaction survey, and even an invoice, but my complaint itself never received a proper final response.

The package was eventually delivered, but the overall customer experience was poor. As a returning customer, I expected honest communication and better support.

I am not reviewing the product itself, as this review is only about the delivery process and customer service.

⭐⭐⭐⭐⭐ Excellent Product Quality

I am very satisfied with the products themselves. Both the awning and the sun umbrella are of excellent quality and fully meet my expectations.

The materials feel durable, the construction is sturdy, and the overall workmanship is very good. Considering the price, the value for money is outstanding.

My previous criticism was only related to the delivery process and customer service. As far as the products are concerned, I have no complaints at all and can recommend them.

Very good quality and excellent value for money. 👍🌞⭐⭐⭐⭐⭐

The delivery was going to be many days after it was due, VidaXL agreed to cancel the order and refund me. Over 6 weeks later I am still waiting for the refund, and having to pursue through my bank as their customer service respond and then stop responding rather than closing out
the issue
Bestellnummer: 0041006489718

The assembly process of the items I bought was extremely painful (pieces did not fit together and some pieces were not cut straight). I contacted them and they said they would be happy to accompany me on the return process, just to return a couple of emails later saying that they will not accept a return (even though the packages are unopened). In this day and age this is just unacceptable, stay away!

Update; VidaXL did contact me following my TrustPilot review and we found a solution. Thank you Andreea! I also opened and assembled the rest of the planters that I had bought (6 in total). The assembly process is cumbersome and very long, but the finished product is ok. Changing my rating from 1 to 3.

Produit très bonne qualité, facile à monter et livraison rapide,

I had a very disappointing experience with VidaXL. I ordered a laundry cabinet, and although it was supposed to arrive within two days, we received it after six days. On the same day it was delivered, we decided we wanted to return it. The package was completely unopened and untouched.

However, when we contacted customer service, we were shocked to find out that there is essentially no way to return the item—even though it is in perfect, unused condition. This is extremely frustrating and unacceptable for an online retailer.

A return policy should be straightforward, especially when the product hasn’t even been opened. The lack of flexibility and support from customer service has completely ruined my experience. I would not recommend buying from VidaXL.

Bad quality of the particleboards of the desk I have bought, the pieces are not numbered and it makes the assembly very difficult. Never more VidaXL.