Viaplay Reviews 

5,274
TrustScore 1 out of 5

1.1

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Rated 1 out of 5 stars

Monopolises the sports market. I can’t watch ice hockey, my favorite sport without buying a subscription for their full package. I can’t watch it sport any other way. All other countries outside the U... See more

Rated 1 out of 5 stars

Too many devices connected... except I am only connecting with one device. and when you get past this frustration, the screen just hangs trying to load. Customer support is of course "something wrong... See more

Rated 1 out of 5 stars

Absolutely awful service! I've taken out a Viaplay subscription to watch the rugby.... Where do I start.... Terrible picture quality, sound problems, and when I tune in to watch the Connaught v Scarl... See more

Rated 1 out of 5 stars

How is this even legal. Letting people pay for a subscription with ads. Even if you've got the ad less subscription, viaplay doesn't even broadcast all matches. So basically you pay €20 a month... See more

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1.1

Bad

TrustScore 1 out of 5

5K reviews

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1.1

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(5,274)

166 reviews in the last 12 months

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Rated 1 out of 5 stars

Monopolises the sports market

Monopolises the sports market. I can’t watch ice hockey, my favorite sport without buying a subscription for their full package. I can’t watch it sport any other way. All other countries outside the US and Canada get access via DAZN at half the cost but Viaplay are screwing us in Finland and Sweden.

19 April 2026
Unprompted review
Rated 1 out of 5 stars

Too many devices connected..

Too many devices connected... except I am only connecting with one device. and when you get past this frustration, the screen just hangs trying to load. Customer support is of course "something wrong with your laptop, internet etc". So sad that there is no alternative because I would switch immediately if I could.

20 March 2026
Unprompted review
Rated 1 out of 5 stars

Lousy picture

Lousy picture, keeps stopping, bad sound, bad synchronisation, crappy app. Please someone else buy Pl rights

19 October 2025
Unprompted review
Rated 1 out of 5 stars

TRASH

Having a paid subscription, I just missed a goal from my team because they decided it was a perfect moment for commercials. TRASH COMPANY.

20 September 2025
Unprompted review
Rated 1 out of 5 stars

How is this even legal.

How is this even legal.

Letting people pay for a subscription with ads.
Even if you've got the ad less subscription, viaplay doesn't even broadcast all matches. So basically you pay €20 a month just to be able to watch the Premier League but you won't get to watch the entire Premier league.... or you pay €16 a month to watch advertisements, but not the entire Premier league.

Can somebody arrest or pull a Luigi on these evil people running this company?

20 August 2025
Unprompted review
Rated 1 out of 5 stars

I will cancel my Abonnement

I will cancel my Abonnement. I only have Viaplay to watch f1. The long full-audio commercials during the race (who regularly take place during important moments) are an absolute joke. I will switch to F1TV after this month and am very disappointed.

27 July 2025
Unprompted review
Rated 1 out of 5 stars

Viaplay is the worst Tv kabel EVER!rash service kabel…

Is the most trash service kabel television ever. It charges the most. Now i whant to see free practice 3 in Spain we have issues with de log in. Unbelieveble!!!!!
Also i never see that you pay for kabel tv and between the race the go to a commercial break .... Viaplay sucks. I bet you when Max quit driving F1 ALL the abonees in the Netherlands gonna close their membership with these crap of kabel tv service. Forever!

31 May 2025
Unprompted review
Rated 2 out of 5 stars

Stream unable to open

Sometimes the streams work, however often enough they dont. Especially considering we are €18 a month. Take last nights darts stream for example, a lot of people were unable to access the stream, including myself. Such a shame to see this is still happening, after 2 years one ought to be able to have this issue fixed, right?

2 January 2025
Unprompted review
Rated 1 out of 5 stars

customer service has to pretend they don't understand

Customer service is terrible. I can only reach them via chat. Silke B has frustrated me immensely on several occasions. He has no interest in helping. I think his orders are to try not to understand what you're saying when you ask for money back. I've apparently been paying for Viaplay for the past four months because he didn't cancel my subscription last time I chatted with him, even though he said he would. He refunded the three months before that (after pretending not to understand the problem for a long time) because after canceling my subscription myself in May, Viaplay kept charging my account. I found out this time because I wanted to reactivate my account to watch lots of Premier League games from December 1 to 31. Now who knows if I can get them to return 4 x 17,99 euros. They can see I didn't use my Viaplay account at all between mid-May and December 1. As this situation has taken up a lot of my time and has caused a lot of frustration, they should really pay me more than 4 x 17,99.

2 December 2024
Unprompted review
Rated 1 out of 5 stars

alleen maar lagg aan het eind van q1…

alleen maar lagg aan het eind van q1 hier betaal ik niet elke maand voor. Graag beterschap of F1 tv here i come. niemand betaald voor prutsers and at the qualification the same problem again. I got the fastes internet connection (fiber) How?????????????????????

28 June 2024
Unprompted review
Viaplay logo

Reply from Viaplay

Hello Damian!
Thank you for your comment. In case of any further difficulties feel free to contact us through the website https://help.viaplay.com/nl/
With your Viaplay subscription you can get access to F1 TV Pro too! Please check the information on https://help.viaplay.com/nl/f1tv/.
Have a nice day!
/Dominik, Viaplay Customer Service

Rated 1 out of 5 stars

Absolutely awful service - don't sign up!

Absolutely awful service! I've taken out a Viaplay subscription to watch the rugby.... Where do I start.... Terrible picture quality, sound problems, and when I tune in to watch the Connaught v Scarlets match (as advertised) I find there's a different game on, Viaplay were only showing the second half of the advertised game! Shocking service, treating paying customers with contempt! My contract ends today! 🤬🤬🤬🤬

2 March 2024
Unprompted review
Rated 1 out of 5 stars

Very bad picture quality

Very bad picture quality. Very low bitrate.
Very dumb app navigation. When Liverpool and Chelsea were playing, I was offered at a very unpleasantly-looking darts guy on the main page. Impossible to find anything.
Streaming never starts from the first try on Apple TV. Have to quit to the main menu and start again. With a gigabit Ethernet connection that’s crime.

Overall too much hype, so little delivered. Huge disappointment.

2 February 2024
Unprompted review
Viaplay logo

Reply from Viaplay

Hi Konstantin!

Thank you for taking the time to leave a review providing feedback and we are sorry to read that you had a bad experience with our services.

We we are happy to look into it so that we can resolve this for you as soon as possible.
We would therefore like to invite you to contact us via https://help.viaplay.com/nl/ so that we can look at your situation with you and find a suitable solution together.

We love to hear from you so we can help you further!

Kind regards,
Viaplay customer service

Rated 1 out of 5 stars

Viaplay didn’t listen to well paying…

Viaplay didn’t listen to well paying customers. Bad comment during race, not studio. Bad streaming performance and quality. They didn’t learn and improve so my subscription ends now. Please sell your rights to a professional streaming service like Ziggo.

27 November 2023
Unprompted review
Viaplay logo

Reply from Viaplay

Dear Rene,

Thanks for your message.

We appreciate the feedback you provide on the points you mentioned, we will take this feedback so that our services can be improved in the future.

If you have any further questions, please feel free to contact us.

Our customer service can be found via the following link: help.viaplay.com/nl/

Yours sincerely,

Viaplay customer service

Rated 1 out of 5 stars

Very bad

The worst streaming service out there

26 November 2023
Unprompted review
Viaplay logo

Reply from Viaplay

Dear Wouter,

Thanks for your message.

We are sorry to read that you're dissatisfied with our service. We appreciate the feedback that you provide, we will use this feedback to improve our services in the future.

If you have any further questions, please feel free to contact us.

Our customer service can be found via the following link: help.viaplay.com/nl/

Yours sincerely,

Viaplay customer service

Rated 1 out of 5 stars

Such an absolutely awful service

Such an absolutely awful service. I got it mainly for the live darts coverage. Transmission keeps failing showing a recurrent 'Back in a moment' page (try quite a few moments!). Today (9th September 2023) it failed to show the end of the last match of the afternoon. AND...they don't show the evening sessions. Instead showing repeats of other minor sporting events. Who thought that up???

No presenting events or punditry. Simply cuts jaggedly to the start of a live event like it has been clumsily edited by a high school student.

Also the price I pay for this nonsense went up to £12.99 a month without my consent. I'm currently seeking legal advice concerning this

This is a desperately amateurish sports broadcaster who do not deliver what little they purport to offer. Fraudulent at best. Avoid at all costs!!!

And if I get a response from 'Viaplay' beginning with "How annoying..." I will scream!!!

9 September 2023
Unprompted review
Viaplay logo

Reply from Viaplay

Hi Paul,

Thank you for your message.

We appreciate the feedback you provide on the points you mentioned, we will take this feedback on board so that our services can be improved in the future.

In the meantime, please feel free to contact us so we can help you now with the issues you are facing. We will be happy to help you so that our app works perfectly with you too.


Customer service can be found via the following link: help.viaplay.com/en/

Kind regards,

Viaplay customer service

Rated 1 out of 5 stars

Sit and wait for 5 minutes

You always need to sit and wait for 5 minutes countdown until viaplay starts you programm were you paid for. Dramatic and frustrating

25 August 2023
Unprompted review
Viaplay logo

Reply from Viaplay

Dear Edwin,

Thank you for your message.

I understand that you would like to know why you have to wait five minutes for the live stream to start. I would like to explain why this is.

Our live stream starts five minutes earlier than the actual start time, so we make sure you can see everything. It does happen that the program starts a little earlier or later, then we have five minutes to spare. The moment you start watching the live stream again, these five minutes are also included.

You can fast forward this on most devices, but this is not possible on all televisions. For more information about rewinding and pausing/rewinding, please see the following link: https://help.viaplay.com/nl/functionaliteit-op-onze-apparaten/

If you have any further questions, please do not hesitate to contact us.

Our customer service can be found via the following link: help.viaplay.com/nl/

Yours sincerely,

Viaplay Customer Service

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