Monopolises the sports market. I can’t watch ice hockey, my favorite sport without buying a subscription for their full package. I can’t watch it sport any other way. All other countries outside the U... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Too many devices connected... except I am only connecting with one device. and when you get past this frustration, the screen just hangs trying to load. Customer support is of course "something wrong... See more
Absolutely awful service! I've taken out a Viaplay subscription to watch the rugby.... Where do I start.... Terrible picture quality, sound problems, and when I tune in to watch the Connaught v Scarl... See more
How is this even legal. Letting people pay for a subscription with ads. Even if you've got the ad less subscription, viaplay doesn't even broadcast all matches. So basically you pay €20 a month... See more
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Monopolises the sports market
Monopolises the sports market. I can’t watch ice hockey, my favorite sport without buying a subscription for their full package. I can’t watch it sport any other way. All other countries outside the US and Canada get access via DAZN at half the cost but Viaplay are screwing us in Finland and Sweden.
Too many devices connected..
Too many devices connected... except I am only connecting with one device. and when you get past this frustration, the screen just hangs trying to load. Customer support is of course "something wrong with your laptop, internet etc". So sad that there is no alternative because I would switch immediately if I could.
Lousy picture
Lousy picture, keeps stopping, bad sound, bad synchronisation, crappy app. Please someone else buy Pl rights
Worst type of streaming app
Worst type of streaming app. Paying €19 each month to watch F1. And get spammed with multiple blocks of adds. Really annoying 😑
Paying premium without adds and the…
Paying premium without adds and the stream quality is worse than any pirate site. Horrible
TRASH
Having a paid subscription, I just missed a goal from my team because they decided it was a perfect moment for commercials. TRASH COMPANY.
How is this even legal.
How is this even legal.
Letting people pay for a subscription with ads.
Even if you've got the ad less subscription, viaplay doesn't even broadcast all matches. So basically you pay €20 a month just to be able to watch the Premier League but you won't get to watch the entire Premier league.... or you pay €16 a month to watch advertisements, but not the entire Premier league.
Can somebody arrest or pull a Luigi on these evil people running this company?
Schandalig de timing vd reclameblokken…
Schandalig de timing vd reclameblokken tijdens beslissende momenten vd F1-races.
I will cancel my Abonnement
I will cancel my Abonnement. I only have Viaplay to watch f1. The long full-audio commercials during the race (who regularly take place during important moments) are an absolute joke. I will switch to F1TV after this month and am very disappointed.
Viaplay is the worst Tv kabel EVER!rash service kabel…
Is the most trash service kabel television ever. It charges the most. Now i whant to see free practice 3 in Spain we have issues with de log in. Unbelieveble!!!!!
Also i never see that you pay for kabel tv and between the race the go to a commercial break .... Viaplay sucks. I bet you when Max quit driving F1 ALL the abonees in the Netherlands gonna close their membership with these crap of kabel tv service. Forever!
Stream unable to open
Sometimes the streams work, however often enough they dont. Especially considering we are €18 a month. Take last nights darts stream for example, a lot of people were unable to access the stream, including myself. Such a shame to see this is still happening, after 2 years one ought to be able to have this issue fixed, right?
customer service has to pretend they don't understand
Customer service is terrible. I can only reach them via chat. Silke B has frustrated me immensely on several occasions. He has no interest in helping. I think his orders are to try not to understand what you're saying when you ask for money back. I've apparently been paying for Viaplay for the past four months because he didn't cancel my subscription last time I chatted with him, even though he said he would. He refunded the three months before that (after pretending not to understand the problem for a long time) because after canceling my subscription myself in May, Viaplay kept charging my account. I found out this time because I wanted to reactivate my account to watch lots of Premier League games from December 1 to 31. Now who knows if I can get them to return 4 x 17,99 euros. They can see I didn't use my Viaplay account at all between mid-May and December 1. As this situation has taken up a lot of my time and has caused a lot of frustration, they should really pay me more than 4 x 17,99.
alleen maar lagg aan het eind van q1…
alleen maar lagg aan het eind van q1 hier betaal ik niet elke maand voor. Graag beterschap of F1 tv here i come. niemand betaald voor prutsers and at the qualification the same problem again. I got the fastes internet connection (fiber) How?????????????????????
Reply from Viaplay
Terrible picture quality
Bought through prime. Terrible stream quality.
Avoid at all costs
Absolutely awful service - don't sign up!
Absolutely awful service! I've taken out a Viaplay subscription to watch the rugby.... Where do I start.... Terrible picture quality, sound problems, and when I tune in to watch the Connaught v Scarlets match (as advertised) I find there's a different game on, Viaplay were only showing the second half of the advertised game! Shocking service, treating paying customers with contempt! My contract ends today! 🤬🤬🤬🤬
Very bad picture quality
Very bad picture quality. Very low bitrate.
Very dumb app navigation. When Liverpool and Chelsea were playing, I was offered at a very unpleasantly-looking darts guy on the main page. Impossible to find anything.
Streaming never starts from the first try on Apple TV. Have to quit to the main menu and start again. With a gigabit Ethernet connection that’s crime.
Overall too much hype, so little delivered. Huge disappointment.
Reply from Viaplay
Viaplay didn’t listen to well paying…
Viaplay didn’t listen to well paying customers. Bad comment during race, not studio. Bad streaming performance and quality. They didn’t learn and improve so my subscription ends now. Please sell your rights to a professional streaming service like Ziggo.
Reply from Viaplay
Such an absolutely awful service
Such an absolutely awful service. I got it mainly for the live darts coverage. Transmission keeps failing showing a recurrent 'Back in a moment' page (try quite a few moments!). Today (9th September 2023) it failed to show the end of the last match of the afternoon. AND...they don't show the evening sessions. Instead showing repeats of other minor sporting events. Who thought that up???
No presenting events or punditry. Simply cuts jaggedly to the start of a live event like it has been clumsily edited by a high school student.
Also the price I pay for this nonsense went up to £12.99 a month without my consent. I'm currently seeking legal advice concerning this
This is a desperately amateurish sports broadcaster who do not deliver what little they purport to offer. Fraudulent at best. Avoid at all costs!!!
And if I get a response from 'Viaplay' beginning with "How annoying..." I will scream!!!
Reply from Viaplay
Sit and wait for 5 minutes
You always need to sit and wait for 5 minutes countdown until viaplay starts you programm were you paid for. Dramatic and frustrating
Reply from Viaplay
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.