Update. In the end the company was able to ship a new package and resolve the issue. They did right by me in the end. Thanks Vivapets. Parcel never made it to me. Many of my packages have been... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I did a lot of research on a Cat Carrier and I kept coming back to the Catit Cabrio and I wasn't dissapointed. It arrived yesterday from Portugal to New Zealand in 2 weeks. Paulo was amazing. The co... See more
Company replied
My daughter had flea outbreak two days before new sofa expected. This tablet came within 2 days and solved the problem. This is the only treatment that actually works on long haired cats
Company replied
Amazing products, amazing shipping, packaging. I highly recommend their store for anything that you're looking for regarding your favorite pet. I will definitely be shopping there again. Prices are ve... See more
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Company details
Written by the company
Vivapets is a specialized online shop which sells a wide selection of the best European pet supplies products worldwide. Curated with love for your cat, dog, small or exotic pet. Shop with us!
Contact info
4.4
Excellent
393 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Great price and fast delivery
Great price and fast delivery.
Thank you.
20 August 2026
Unprompted review
Reply from Vivapets
Hi Sharon,
Thank you so much for your wonderful feedback!
We are thrilled to hear you had a great experience with our prices and fast delivery.
Vivapets 🐾
I ordered a cat wand with a cord on it
I ordered a cat wand with a cord on it. My cat chewed it and broke it within 10 minutes. I reached out to the company and the only response I got was leave a review. So here we are I would avoid the wands with the stretchy string they are far too easy to break.
25 August 2026
Unprompted review
Reply from Vivapets
Hi Lindsay,
We're truly sorry to hear about your experience with the cat wand and, especially, about the unsatisfactory response you received from our customer service team.
We understand how frustrating it must be when a new toy breaks so quickly. Your cat's enjoyment and your satisfaction are very important to us.
We are committed to ensuring happy pets and happy pet parents, and we appreciate you bringing this to our attention so we can improve.
Vivapets 🐾
Iam not satisfied this time
Iam not satisfied this time
There was delay in shipping and i was messaging and communicating to expedite and still the process was slow and i received it late.
i only had 1 option of
shipping company and was so so expensive! And still i pay extra when the shipment arrives.
I would recommend to have other shipping companies like i herb when i shop there is at least 3 shipping companies.
I would truly appreciate to consider my suggestions.
11 August 2026
Unprompted review
Reply from Vivapets
Hi there,
We're truly sorry to hear that your recent experience with us wasn't satisfactory. Your pet's well-being and your satisfaction are incredibly important to us.
We understand your frustration regarding the shipping delay and your efforts to expedite the order. Our logistics team processes orders from oldest to newest, ensuring fairness to all our pet-loving customers, and our working hours are always displayed on our website.
Regarding the shipping options, we truly regret that you only had one choice and that the cost was higher than expected. We constantly strive to offer the best services to our customers, and the availability of carriers can sometimes be limited by what's available in your specific region.
We are always aware of shipping option availability, as we are in other countries. We appreciate you sharing your suggestions on improving them, as we value all feedback from our pet-friendly community.
Vivapets 🐾
I ordered on August the 6th
I ordered on August the 6th. They say they ship the next business day, yet its nearly a week later and my order is being prepared. I know I selected the standard post due to the cost - but come on. You have my money - is it so hard to send it?
11 August 2026
Unprompted review
Reply from Vivapets
Hi there,
We sincerely apologize for the delay with your order and understand your frustration. This isn't the swift, pet-friendly service we aim for, and we truly regret the inconvenience caused by the discrepancy in our shipping times.
There was an unforeseen stock error with the product you ordered, and we had to request additional units from our supplier. We expect to receive these very soon.
As soon as the stock arrives, we will process your order immediately and you'll receive a notification with your tracking link.
We appreciate your patience and trust you'll be happy with your purchase once it arrives.
Vivapets 🐾
Reply from Vivapets
Hello,
Thank you so much for your wonderful feedback!
We're absolutely thrilled to hear that our belt bag is the best for treats and proper training.
We truly appreciate you choosing our pet-friendly solution!
Vivapets 🐾
Happy Dog!
The transaction was easy and exactly what we wanted. We've had such a hard time finding the corestrength medium ball for our dog Eggsy. After reaching out to the makers and receiving no help we tried online pet stores. Vivapets was easy to order from and quickly delivered, so I once again have a very happy dog!
1 July 2026
Unprompted review
Reply from Vivapets
Hi there!
Thank you so much for your wonderful feedback! We're absolutely thrilled to hear that Eggsy is once again a very happy dog thanks to the Corestrength medium ball. It's fantastic to know that we could help you find that special item, especially after you had such a hard time locating it elsewhere.
Making sure pet parents like you have an easy, pet-friendly experience finding exactly what their companions need is what we strive for every day. We truly appreciate you choosing Vivapets and are delighted that our service brought such joy to Eggsy!
Vivapets 🐾
The vitamin came in good conditions.
16 July 2026
Unprompted review
Reply from Vivapets
Hi Patty
Thank you so much for taking the time to share your positive feedback! We're so glad to hear that the vitamin arrived in good condition.
Ensuring that our products reach your pet safely and promptly is a top priority for us, as part of our commitment to pet-friendly care. We truly appreciate your support!
Vivapets 🐾
Rare find of a 4-pound size bag of dry…
Rare find of a 4-pound size bag of dry cat food, especially one that requires a prescription. Shipping took too long and smelled funny when it arrived.
30 July 2026
Unprompted review
Reply from Vivapets
Hi Wayne.
We understand the importance of providing the best care for your furry friend.
Regarding the delivery, our records indicate that your order actually arrived in half of the estimated time. We always strive for efficient and reliable service for our pet-friendly community.
The unique scent you noticed might be due to a slight difference between the US and EU formulas.
We receive all our products directly from the manufacturer, guaranteeing their authenticity and quality for your beloved pet's well-being.
Vivapets 🐾
Excellent service
This company sells good, high-quality products. Excellent service. Always in touch. When I had problems with customs clearance and had to return the goods, the company immediately refunded my money.
10 July 2026
Unprompted review
Reply from Vivapets
Hi Vlad,
Thank you so much for your wonderful review!
We are absolutely thrilled to hear that you're happy with the quality of our products and the excellent service you received.
Ensuring a smooth experience for our customers, even with returns and customs clearance, is incredibly important to us. We're glad our team could assist you promptly with the refund, reflecting our dedication to thoughtful pet care.
We appreciate your trust in us and look forward to continuing to serve you and your beloved pets.
Vivapets 🐾
not sure if i will order again
i have not received product yet which is upsetting due to paying 38 dollars extra for FAST delivery which i shouldn't have....You would think paying that much it would only be a couple of days, but Im still waiting. I ordered flea and tick meds for my dogs and wanted them to take it so they can go outside and run. It is still under the expected delivery estimated time , but its coming close to the standard time that was only 9 dollars. Also I found out it is coming from Portugal when it says VIVAPETS CANADA and shows they have one in Edmonton or near there, so now im concerned with the safety regulations and ingredients that may differ in this product.
30 July 2026
Unprompted review
Reply from Vivapets
Hi Tammer,
Thank you for your feedback, and we’d like to address your concerns directly.
As you noted, your order is still within the estimated delivery window. We understand the frustration of paying for faster shipping and watching the days pass.
If your order arrives outside the express estimate, please contact us at shop@vivapets.com with your order number, and we’ll review the shipping fee difference.
Vivapets Canada is our online store serving Canadian customers; orders ship from our warehouse in Portugal (EU) as we state at our website. We don’t have a physical store in Edmonton, so that listing likely belongs to another business.
The flea and tick treatments we sell are original products from official manufacturers (EU-authorised), identical in formulation to those sold by veterinarians. If you’d like, our team can share the product documentation for the specific item you ordered.
Please reach out with your order number so we can follow your delivery personally.
Vivapets 🐾
My order has been handled speedily and pJuherofessionally
My order has been handled speedily and efficiently. I made use of DHL to courier my parcel to South Africa and their service excellent. Only delays were at customs in Cape Town which they also handled professionally. Received my parcel in good condition and my diabetic cat loves the Purina Pro Diabetes Management Dry food. Thank you very much !
7 July 2026
Unprompted review
Reply from Vivapets
Hi Sonnie!
We're absolutely thrilled to hear that your order was handled so speedily and efficiently. It's wonderful to know that your diabetic cat is loving the Purina Pro Diabetes Management Dry food; ensuring the best care and happiness for your beloved pets is at the heart of everything we do.
We truly appreciate you taking the time to share your positive experience, including the professional handling by DHL and at customs.
Your satisfaction with our delivery service and product quality is our top priority.
Vivapets🐾
Great service and amazing products
I was obsessed with their products but saw that the reviews were mixed when it comes to shipping (they are euro based I’m in Canada). I was super sad until I realized they are located in Porto, which I was travelling to the next month. I messaged them through their WhatsApp, was able to get all the information needed on what was in stock or not, got pictures of the products as requested, paid easily through PayPal and was able to pick it up in person. The person was super nice and I will definitely get more when I go back to Porto next year! The products I got (zeedog harness and leash) are amazing, beautiful and well crafted, I get compliments on it all the time :)
26 June 2026
Unprompted review
Reply from Vivapets
Hi Soledad!
Thank you so much for your wonderful feedback and for choosing Vivapets! We're absolutely thrilled to hear that you loved our products and had such a positive experience, especially with our WhatsApp service and convenient in-person pickup.
It warms our hearts to know that your Zee.Dog harness and leash are bringing joy and getting compliments. We're passionate about providing quality, pet-friendly products and ensuring every customer, and their beloved pet, receives the best care. We can't wait to welcome you back to Porto next year!
Until then, we wish you and your furry friend many happy adventures. Vivapets Team
Vivapets🐾
Great service and a wide cat food…
Great service and a wide cat food variety, my sister also orders cat food from vivapet and we both never had an issue 👍🏻
30 June 2026
Unprompted review
Reply from Vivapets
Hi Bayan,
Thank you so much for your fantastic feedback! We're thrilled to hear you and your sister appreciate our great service and wide variety of cat food. It's wonderful to know we've consistently met your expectations, providing reliable care for your feline friends.
Your loyalty, and your sister's, means a lot to us. We're committed to continuing to offer a pet-friendly experience and the best products for your beloved pets.
Vivapets🐾
Nala's Centipede!
Having seen the Nala's centipede on 1Bike1World, I knew I needed one for my cat! Being in the United States I couldn't find one at any stateside pet store. I found Vivapets online to order. My order came promptly and exactly like I ordered. Thanks to Vivapets!
8 July 2026
Unprompted review
Reply from Vivapets
Hi Dann
Thank you so much for your wonderful review! We're absolutely delighted to hear that you found the product with us and that your order for your cat was prompt and exactly as expected, even all the way in the United States!
It truly makes our day to know we could help bring joy to your pet. We are committed to providing top-notch, pet-friendly service and ensuring every pet parent finds exactly what they need for their beloved companions.
Vivapets🐾
I ordered Hills prescription diet d/d…
I ordered Hills prescription diet d/d and got original product, timely delivered, safe packaging and real time tracking throughout the process
10/10
27 June 2026
Unprompted review
Reply from Vivapets
Hi Khurram.
We're so thrilled to hear about your positive experience with your recent order of Hill's Prescription Diet d/d! It makes us incredibly happy to know that the product was original, delivered on time, and that our packaging and real-time tracking met your expectations. Providing excellent service and the best care for your pet's needs is at the heart of everything we do. Thank you for trusting Vivapets; we look forward to assisting you with your future pet-friendly purchases! Vivapets🐾
Excellent customer service
Excellent customer service from start to finish. Communication was fast, friendly and clear, and I really appreciated the honest updates throughout. My refund was processed incredibly quickly, which made the whole experience completely stress-free. A trustworthy and professional online pet shop that genuinely cares about its customers. I would happily recommend them.
3 July 2026
Unprompted review
Reply from Vivapets
Hi Anna
Thank you so much for your incredibly kind words and for taking the time to share your experience on Trustpilot! We are delighted to hear that you found our customer service excellent from start to finish, and that our communication was fast, friendly, and clear.
We are especially pleased that your refund was processed quickly and that the entire experience was stress-free for you. Our goal is always to provide a trustworthy and professional service that genuinely cares for our pet-loving customers and their needs.
Your recommendation means a lot to us. We look forward to welcoming you back to Vivapets for any future pet needs!
Vivapets🐾
Scam, avoid this company
Ordered a dog bed from this company (money taken from my account), I received no confirmation email, i contacted them about this and the fact that the item was late arriving and heard absolutely nothing back. Still haven’t received the item. Complete scam, avoid this company!! They will take you money and not supply you any product.
27 June 2026
Unprompted review
Reply from Vivapets
Hi Ruth
We're truly sorry to hear about your frustration and the negative experience you've described. We understand how concerning it is when an order isn't received as expected and communication feels lacking.
We want to assure you that your order for the dog bed was shipped, and we also sent a confirmation email regarding this. We also replied to your WhatsApp message before this review. Sometimes, these communications can unfortunately end up in spam or junk folders, so we kindly ask you to check there, or any alternative contact details you might have used.
Our top priority is always the well-being and care of your pets, and ensuring a smooth experience for you. We are fully committed to resolving this for you and ensuring your pet gets their comfortable new bed. Please reach out to us directly through our official channels if you haven't found our messages, so we can assist you further and track your delivery.
Vivapets🐾
Amazing
Amazing, you have got everything my baby needs and wants. And you are very responsive
Your tracking mechanism gives me comfort
I would luv to share some of my baby videos when we get your box…she is so thrilled and happy to see it and enjoy her treats
Thank you and pls keep it up
1 June 2026
Unprompted review
Reply from Vivapets
Hi Ghadeer
We are absolutely thrilled to hear that your pet is enjoying everything and that you appreciate our responsiveness and tracking mechanism! Providing everything you need with the best care is always our top priority.
We would be absolutely delighted to see your baby's happy moments with our products! Please feel free to share the videos through our WhatsApp number.
Thank you so much for your kind words and for being part of the Vivapets family. We're committed to keeping up the great work for you and your beloved pet!
Vivapets🐾
Great service and fast delivery
Great service and fast delivery. My pets needs are available in one place.
13 June 2026
Unprompted review
Reply from Vivapets
Hi Ami,
Thank you so much for your kind review! We're delighted to know that you're satisfied with our fast delivery and that we can provide everything your pets need in one place.
Vivapets🐾
The order was not what I was expecting…
The order was not what I was expecting and the cost was much more I would not recommend to anyone
28 May 2026
Unprompted review
Reply from Vivapets
Hi Kathy,
We're truly sorry to hear that your recent order didn't meet your expectations regarding the product and its cost. We strive to provide detailed and accurate descriptions for all our pet-friendly products on our website, ensuring clarity for our valued customers.
Regarding shipping, we openly state our location in Portugal, and costs are calculated based on your specific area, always clearly displayed before purchase.
We are committed to transparent care for all our customers and their beloved pets and appreciate your feedback. We hope to have another opportunity to provide a better experience.
Vivapets🐾
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