Verti Versicherung Reviews 

They won't answer their phones, or respond to emails. I'm trying to pay them and fix a billing issue. If they're this impossible to work with to fix billing issues, how will they do if I have a claim?

Despite authorizing them to take the premium from my account in April, they never did, and then instead of contacting me they contacted the city to say they were cancelling my insurance. They should have contacted me with in 24 hours, preferably by email, but the only emails I ever got from them were welcome emails.

I paid them this morning, and need proof the insurance is active again, but getting a hold of them is impossible.

Dear verti ,
Very disappointing customer service experience with you . As a loyal and trustworthy customer, I had to wait 40–50 minutes just to reach someone by phone. This is far too long and shows a lack of efficiency in customer support.

A professional company should provide faster and more reliable service.

This is a terrible company and I would advise everyone to cancel with them and stay away from them!! First off I have been driving a car since I was 12, and officially driving since I was 15 so that is 47 years of driving a car. I have even had special training when I was a cop. HOWEVER, these people do not recongnize that and what is worse my Insurance is going up instead of down, and we have had NO accidents at all and nothing claimed!!
Then to top it all off, they do NOT answer any emails. I have asked for clarification why my Ins. is going up and not down as it should for every year that you do not have an accident, but NO answer and it has been 2 weeks and no answer, and then again 2 days ago and STILL no answer, but they can send me an email saying that my premium is due!!!
Again stay away from them they are very bad!!!!

Das war super

My old insurance was taken from my account. I thought the whole point of "one Click" was that you take care of that.

For anyone seeking a hassle-free experience with reliable insurance coverage, I would recommend caution with Verti-Versicherung. After two years with the company, during which I had no claims or incidents, my SF classification was unexpectedly reduced, which could result in higher premiums with my next insurer. I am now consulting a lawyer to resolve this issue.

To avoid similar challenges, I would advise carefully evaluating your options to ensure you have the best possible coverage and support.!!!

Update: After contacting them through Trustpilot specific channel, they answered to me very quickly, and the issue was resolved. I am glad I could do this only with text communication and they were responsive. I will only reduce 1-star due to being have to comment on Trustpilot to get their attention.

Ich habe einen Unfall gemeldet und alle von mir angeforderten Dokumente eingereicht. Aber ich warte immer noch, seit fast zwei Wochen. Die Reaktion ist sehr langsam, während ich stark auf mein Auto angewiesen bin und dies äußerst dringend ist.

This is the only insurance who doesn't accept SF class (No claim bonus) from abroad. I have been living in 6 countries so far, never had an issue with car insurance. I guess because Verti would have to give me lower premium, but it seems this company is money oriented. Now because they gave me lower SF class every insurance afterwards giving me lower class therefore I pay more. It was a mistake to sign up with this company. Also they do not reply to emails and if they do, only after several weeks.

Top Konditionen. Zweitwagen Tarif

Just great. Satisfied

Alles Top
Super Versicherung

Good value for money and easy to get into contact with insurer

A bit slow in response but I got almost full reimbursement of the repair

Very good provider, flexible and good customer service, easy contract set up. Thanks Verti!

they offer you very bad service . First you have to wait for longtime until they reply and answer . if you have done an accident , you have to wait 20-30 min. second , very rude team specially in the Schaden-Hotline. If you want to ask about an information , they treat you badly and don't offer a good explanation. the quality of service doesn't deserve the amount of money that we pay every month !
Stay away from them !

Worst insurance company in Germany by far. They treat us disrespectfully after signing the contract, they lasted checking our last insurance company and after two month they rise the original price over more than 600 eur, and the worst point of all is that they didnt get us the option to cancel so now we are obligated to be one year with them paying 1300 eur for a third party insurance for a small van. Last but not least, some people of the customer service treat us in a very ugly way, for not being germans and dont speak on a fluently way, we are spainsh and the funny point is that the Verti original brand is from my country.. Not recommended at all