Update: After contacting them through Trustpilot specific channel, they answered to me very quickly, and the issue was resolved. I am glad I could do this only with text communication and they were... See more
Company replied
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See what reviewers are saying
They won't answer their phones, or respond to emails. I'm trying to pay them and fix a billing issue. If they're this impossible to work with to fix billing issues, how will they do if I have a cl... See more
Company replied
A bit slow in response but I got almost full reimbursement of the repair
Company replied
Good value for money and easy to get into contact with insurer
Company replied
Company details
- Insurance Company
- Auto Insurance Agency
- Caravan and Motorhome Insurance Company
- Motorcycle Insurance Agency
About Verti Versicherung
Written by the company
Was an Verti überzeugt:
- Deutschlands zweitgrößter Kfz-Direktversicherer
- Ausgezeichnet für exzellenten Kundenservice
- Faire und günstige Versicherungen mit Top-Leistungen
Die Verti-Produktpalette:
- Autos / Elektroautos
- Motorräder
- Lieferwagen
- Wohnmobile
- Anhänger
Verti-Keyfacts:
- Ca. 1 Million Bestandspolicen
- Ca. 500 Mitarbeitende
- Firmensitz: Teltow bei Berlin (Hauptsitz), weiterer Standort in Vaterstetten bei München
- 1996 gegründet
- Seit 2015 Teil der MAPFRE Gruppe (ausgehend vom Prämienvolumen unter den Top 15 der größten Versicherungsgruppen in Europa)
Digital günstig & rundum menschlich
Verti ist die weltweite Digitalmarke von MAPFRE. Und digital spart Geld. Sie können sich bei Verti jederzeit direkt versichern und erhalten ganz bequem digital Ihren zuverlässigen Schutz zu individuellen Konditionen.
Ihre Sicherheit ist Verti aber zu wichtig, um sie allein einem Computer zu überlassen. Verti ist daher nicht nur digital und günstig – sondern darüber hinaus bietet das Versicherungsunternehmen Ihnen persönliche Beratung von Mensch zu Mensch.
Service und Nachhaltigkeit ausgezeichnet
Bei vielen unabhängigen Tests belegen die Angebote von Verti die vordersten Plätze. So erhielt Verti bei einer Befragung unter Kfz-Versicherern, durchgeführt vom Deutschen Institut für Service-Qualität (DISQ) im Auftrag von ntv, bei den Vertragsleistungen Platz 1 unter den Direktversicherern. Für ihr Engagement für eine nachhaltige Wirtschaft ist Verti mit dem Label „Nachhaltiges Unternehmen (DIQP)“ nach dem Standard des DIQP von SQC-QualityCert ausgezeichnet worden. Weitere Auszeichnungen bestätigen das Konzept von Verti.
Auf der Homepage von Verti finden Sie nähere Informationen sowohl zu den Qualitätssiegeln als natürlich auch allen Versicherungsleistungen. Alle Verti Bewertungen lesen Sie hier bei Trustpilot.
Contact info
Rheinstraße 7A, 14513, Teltow, Germany
- www.verti.de/kundenmeinung
- verti.de
4.1
Great
11K reviews
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Watch out
in January, I chose the insurance (via Check24) Everything was paid according to the tariff,and in April I got a reminder, without prior information(!!!) , that I have to pay extra 200 euro because somehow my tariff was changed from SF2 to SF1. Of course I have to pay also for Mahnung! Even if I did not get any letter before!
18 April 2021
Unprompted review
Reply from Verti Versicherung
Hello Elzbieta Meier,
we really regret that you are not satisfied with the adjustment of your dues. We would like to check your case again to see if your no-claims bonus is classified correctly now. Please send us an e-mail to trustpilot@verti.de with all relevant information and your contract number. We will get in touch with you as soon as possible.
Thank you and best,
Your Verti team
Straight to the point (my experiences)
- cheap, but only if you don't report an accident.
- damages are handled with car dealers in a non-transparent manner. often at very high repair costs, and to the dismay of the policyholder. (example paint damage. cost 1000.-) contribution increases by more than 130%
- in spite of soaring income in 2015 of more than 280 million euros, the insurance cancels immediately if payment is delayed by one week. thats very poor
29 October 2020
Unprompted review
Reply from Verti Versicherung
Good afternoon Mr. Fearce,
we are very sorry to hear that you are not happy with the handling of the damage. We can offer to check your facts and contract again and see if can rescind the withdrawal and to find a satisfying solution for you. Please write us an email with all facts and details and your contract and damage number. We will get in touch with you as soon as possible.
Thank you in advance and best wishes for you,
Your Verti team
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