Size matters - with less than 12 days to return your shoes or ask for a different size, with being away over summer, I missed the date as it took some time for the shoes to be shipped and arrive. I w... See more
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Had a seamless experience with Vogany’s ordering/receiving process. Super comfortable shoes & the only shoes I own that do not bother my feet. The wide toe box is perfect for my hammer toe problem g... See more
I ordered Carvilles Pro . Initially I didn't received any information regarding my order except my money were took from my account. I notified my Cibc Bank . Two days later I received my package. U... See more
Company replied
Scam Alert: Please stay away from this company, shoes are of very poor quality, material is low grade synthetic, you can smell it. Insoles are not usable, feels like as if you are popping balloons and... See more
Company replied
Company details
Written by the company
At Vogany, your satisfaction isn't just a goal—it's the cornerstone of everything we do. Our dedication is to ensure your shopping journey is as seamless and enjoyable as possible, from the moment you land on our website to the instant you receive your order. We understand the value of trust in online shopping, and we're committed to upholding the highest standards of quality and service to earn and keep that trust. Should you encounter any issues or have any concerns, our responsive and friendly customer service team is on standby, eager to offer you quick, efficient solutions, and personalized assistance. We believe in open communication and are always ready to listen to your feedback, which we view as golden opportunities to improve and evolve. Beyond solving problems, we're passionate about understanding your needs and preferences to enhance your shopping experience continually. Whether it's expanding our product range or optimizing our website for ease of use, your insights guide us in making Vogany a place you love to return to. Thank you for choosing Vogany. Your trust and satisfaction are what motivate us every day to do better. We look forward to serving you again soon and promise to continue working hard to exceed your expectations. If you have any questions, concerns, or feedback, please don't hesitate to reach out to our customer service team. We're here for you, always.
Contact info
2.4
Poor
474 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically takes over 1 month to reply
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Size matters
Size matters - with less than 12 days to return your shoes or ask for a different size, with being away over summer, I missed the date as it took some time for the shoes to be shipped and arrive. I would hesitate to buy from the company again - partly because I found their customer service(s) quite rigid and not customer oriented, and partly because despite selling to customers in England, you have to guess the size/equations in european sizes. The shoes look attractive online but the reality is not the same. I won't buy from this company again - mostly due to their lack of customer service.
31 July 2026
Unprompted review
Shoes which fall a part within 2 months
I'm very surprised of the quality of the product! after two month the shoe sole is falling a part, big crack. I complained to the company, they offered me a 20% discount for new once. What a Jock, who must be that stupid to spend money for shoes not last longer than 2 month.
6 August 2026
Unprompted review
Reply from Vogany
Hi! Thank you for sharing your feedback, and we’re sorry to hear about the issue with the sole of your shoes.
We understand your disappointment, especially after only two months of use. While the durability of footwear can vary depending on factors such as frequency of use, walking conditions, and how the shoes are used, we always want to find a fair solution for our customers.
If you could provide us with more details about how frequently the shoes were worn and the conditions in which they were used, along with photos of the damage, we would be happy to review your case again. If the shoes were used lightly and the sole still developed a significant crack, we can consider offering a replacement as an alternative solution.
We take customer feedback seriously and appreciate the opportunity to review the situation further.
Shoes delivered wrong size
Shoes delivered wrong size! No order confirmation or deilvery advice. Now trying to get a refund. I wish I had not bothered
10 April 2026
Unprompted review
Reply from Vogany
Thank you for your feedback, and we’re sorry to hear about your experience.
We’ve checked our system but couldn’t locate any email or order under the name Ashley Frank. Could you please send us another email with your order details at contact@aftersales-services.com, so we can assist you promptly with the issue and arrange a resolution?
We appreciate your patience and look forward to helping you sort this out as quickly as possible.
I have worn these shoes for about an…
I have worn these shoes for about an hour each day for approx 3 months. Suddenly I have a hole in the sole of one of them. The shoemaker showed me the inside of the soles, and they were completely worn out and the shoes are NOT fixable. I am extremely disappointed and angry.
19 March 2026
Unprompted review
Reply from Vogany
Thank you for your feedback, and we’re truly sorry to hear about your experience.
We’ve checked our records but couldn’t find any order or email under the name Mette Kouloktsis. Could you please contact us again and include your order number or the email address used for the purchase? This will help us locate your order and assist you further.
We understand your frustration and would like to look into this for you as soon as possible.
My shoes came the wrong size and was…
My shoes came the wrong size and was only able to return them for a partial refund if i paid shipping making my refund nill. After many back and forth very dispassionate emails i finally accepted their offer to give me a discounted price on another order. Not sure i want to invest more money into something that may blow up in my face again...
Thanks for your reply, your solution is really only 70% of a solution as that is the discount you would have me use to get what i wanted from the start. I can only assume that shipping our the in souls would be exclude from the offer. Why wouln't a better solution be to either pick up the shipping cost to return them or give me a no cost reorder? You have decided to do buiseness in the US and should bare the ups and downs associated with your decision,
12 February 2026
Unprompted review
Reply from Vogany
Dear customer,
We’re sorry to hear that you feel disappointed with your experience.
As mentioned in our previous email conversations, you are always welcome to return the shoes if you prefer. The alternative options we offered were simply provided as a more convenient and hassle-free solution, in case you did not wish to go through the return process.
Since the return shipping cost can be similar to the cost of receiving a replacement size, we offered this option so you could receive the correct size while also keeping the original pair, which you may choose to give away or use otherwise.
Our intention was to offer flexibility and help find the option that would work best for you. We sincerely apologize if this caused any frustration.
Kind regards,
Customer Service Team
Usual rubbish experience when dealing…
Usual rubbish experience when dealing with rubbish Chinese companies. The product was rubbish. They know it’s rubbish and then offer you a pittance refund or fork out a fortune to send it back. Don’t bother dealing with them.
They only agreed to a 40% refund after wrangling backwards and forwards and having to go to the post office to get a quote for sending.
The point is Vogany present themselves as a European company when in fact they are Chinese and stuff is drop shipped from China. Had I known this I wouldn’t have dealt with them. One doesn’t need to check the return policy if it’s European because returns are either free or no more than £5.
19 February 2026
Unprompted review
Reply from Vogany
Dear customer,
We’re truly sorry to hear about your disappointment and understand your concerns.
Please note that our return and refund policy is available on our website so customers can review it before placing an order. After checking our email conversation, we can confirm that the option you selected was a 40% partial refund as the preferred resolution.
We understand that this may not have been the ideal outcome you were hoping for, and we sincerely apologize for any frustration caused throughout the process.
Kind regards,
Customer Service Team
AVOID LIKE THE PLAGUE
I ordered the shoes in mid-January and still haven't received them at the beginning of February. I've contacted the customer service a few times and received pathetic answers with no help or sense of responsibility. The Shipping companies used are a nightmare to navigate on their website and equally of no help. AVOID THIS COMPANY LIKE THE PLAGUE!!!!!!!!!!!!!
4 February 2026
Unprompted review
Reply from Vogany
Dear customer,
We are truly sorry for the frustration and inconvenience you have experienced. We understand how stressful it can be when shipments are delayed.
Please note that while we strive to provide smooth delivery, the service of the courier is unfortunately beyond our direct control. That said, we take full accountability for ensuring you receive your order and are here to help.
According to our records, your order was delivered on 10 February 2026 at 15:26 via Naqel Express in Riyadh. If you have not received it, please contact us immediately so we can assist you in resolving the issue.
We sincerely apologize for any inconvenience and appreciate your patience.
Kind regards,
Customer Service Team
Vogany shoes.
The shoes arrived today.
What a disappointment.
Bad sizing (38).
Cheap quality.
Hard non flexible material.
Absolutely nothing good to say.
30 January 2026
Unprompted review
Reply from Vogany
Dear customer,
We’re truly sorry to hear that the shoes did not meet your expectations.
We understand your disappointment regarding the sizing, material, and overall quality. If you are not satisfied with your order, you can always message us and we will be happy to assist you with the return process.
Thank you for sharing your feedback, and we sincerely apologize for the inconvenience caused.
Kind regards,
Customer Service Team
This is a scam
This is a scam
This is fake shoes company
I bought 3 pairs and never received them, customer service ignore and the tracking number and website is fajr
1 November 2025
Unprompted review
Reply from Vogany
Dear customer,
We are sorry to hear about your experience and understand your frustration.
Please note that we do not ignore our customers, and we always do our best to respond to every inquiry as quickly as possible. To help us check your case properly, we kindly ask you to contact us directly by email and provide your order number. contact@aftersales-services.com
Once we receive your details, we will be happy to investigate the matter further and assist you accordingly.
Kind regards,
Customer Service Team
Be careful
Oh my god, i ordered shoes since November and until now I didn't receive it, i paid the full amount to buy them and as they say on their website it will be delivered within 5 to 7 days, it has been now almost 3 months and I didn't receive anything.
They even didn't refund me yet, i wrote so many emails asking them about my order, one email will say it will be delivered and the second email will say it will not be delivered.
I don't know what is wrong with this company ., please be careful while ordering
7 January 2026
Unprompted review
Reply from Vogany
Dear customer,
We are very sorry for the frustration and inconvenience caused.
After checking with the courier, we were informed that they could not locate the delivery address. We investigated thoroughly and did our best to assist you throughout the process. Once it was confirmed that the parcel would be returned, we refunded your order immediately on January 12, 2026.
We sincerely apologize for the delay and confusion and appreciate your patience and understanding.
Kind regards,
Customer Service Team
Never got the shoes
It was one and a half months and I never received the shoose. The responded twice that thay will check the tracking number and then they stop responding when I asked a refund. And now my package arrived at the Emirates, when I am located in a different country completely. In the end I got the refund.
2 January 2026
Unprompted review
Reply from Vogany
Dear Customer,
We are very sorry for the inconvenience you’ve experienced. Please rest assured that we never stop responding to inquiries.
To assist you promptly, kindly email us again at contact@aftersales-services.com
and provide your order number. This will allow us to review your case in detail and help resolve the issue as quickly as possible.
Thank you for your understanding and patience.
Kind regards,
I ordered a pair of sandals
I ordered a pair of sandals. It was delivered very late. OK I waited. But unfortunately they did not fit and could not be changed as my size is the biggest they sell in womens’ shoes. The communication was polite up to then. But they do not have a returns policy unlike most modern companies. They proposed only 30% reebursement which I find very little. The other option was to return them at my expense including customs documents. This review is just to say that I will never order from them again. I have unsubscribed. I advise other potential buyers to excercise caution when ordering from them.I would add, that having read reviewers of this company I did not mention the very disapointing quality of the product. Are they really leather? Hard to say. The finition is TERRIBLE!
24 December 2025
Unprompted review
Reply from Vogany
Dear Customer,
Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations.
Please note that our return policy is clearly posted on our website, so customers can review it before making a purchase. The partial refund we offered is an optional solution designed for convenience and a hassle-free resolution; it is not mandatory, and customers may choose to return items instead if they prefer.
We appreciate your comments on product quality and will continue to review our processes to improve the customer experience.
Kind regards,
Customer Service Team
incompetent company
This company is the most incompetent company I have ever dealt with
Do your self a favour and don’t buy anything from them as you will be ripped off as I was
M M
14 December 2025
Unprompted review
Reply from Vogany
Dear Customer,
We’re sorry to hear about your experience. Upon reviewing your case, we see that you reached out regarding the wrong item, and we requested a photo as part of our standard protocol to verify the issue. This step is necessary and is followed by other stores as well to ensure a fair resolution for both parties.
Once we receive a photo as proof, we will be happy to replace the item free of charge, and you will not need to return the incorrect product.
We appreciate your understanding and look forward to resolving this promptly.
Disappointed
Well, another bad review. I bought the zip shoes in beige. Being careful I ordered a size bigger. I have to admit they fit me and luckily I bought them on sale for half the price. BUT it's not leather and as another customer already said, it's cheap sh.. from China. I won't bother to return the item, because reading the reviews here, it's a painful and pointless process. Beware of the replies too, that's just to keep you hoping.
3 December 2025
Unprompted review
Reply from Vogany
Dear customer,
Thank you for sharing your feedback.
Upon checking, we were unable to find any previous message from you regarding this concern or any refund request. Had you contacted us directly, we would have gladly reviewed your case and assisted you accordingly.
We are sorry to hear that the item did not fully meet your expectations. Customer satisfaction is important to us, and our support team is always available to help resolve any order-related concerns.
Kind regards
Not size U.K. 42 not orthopaedic in anyway
I bought a pair of white ankle boot style shoes described as orthopaedic and barefoot made and glowing reports by Vogany the price was £70.99 looking like leather in photos .. when I got them I was shocked to find they were very small and narrow I asked for U.K. 42 which is 8 size U.K. I was suffering from swelling but thought they might be wide fitting in photos they look wide. They are probably size 7 or even 6 and a half the right foot was very tight if I pushed hard the toe hurt not possible to get on at all the laces are very short and can’t be tightened or tied at all. Very strange design for an orthopaedic shoe. I got quite ill soon after I bought them on shopify? Also suspect website . I had to rest in doctors advice with my feet above my head for months I have multiple sclerosis and am very senior. I have been trying to get my life back in the last month or so after the fluid in my legs drained away. I now see the shoes properly far too small and no support at all for me . Also I have seen the same shoes online for a fraction of of the price I paid puzzling they are faux leather too and synthetic linings I have just written emails the customer services person complaining about the size sent photos of one Vogany shoe with one of my Fitflop shoes size 42 looking much bigger and a Vivaia shoe much deeper size 42 as well. I wonder how they will respond. Similar shoes available on amazon for c£15
15 December 2025
Unprompted review
Reply from Vogany
Dear Patricia,
Thank you for sharing your experience, and we are sorry to hear that the shoes did not meet your expectations.
Upon checking, we can confirm that the size selected for your order was EU 43. Please note that sizing may vary slightly depending on the shoe design and fit, which is why we always recommend checking the size guide available on the product page before purchase.
We understand your concerns regarding the fit, comfort, and material of the shoes. Since you have raised these concerns, please send us an email so our team can review your case further and assist you accordingly.
Thank you for your feedback, and we appreciate the opportunity to look into this for you.
Kind regards
Found a pair of boots that fit my foot…
Found a pair of boots that fit my foot shape nicely and walking felt easier over longer distances. The material felt decent and breathable and I felt stable while walking.
10 December 2025
Unprompted review
Reply from Vogany
Thank you for your feedback!
We’re delighted to hear that the boots fit your foot shape well and made walking over longer distances easier. It’s great to know that you found the material comfortable and breathable, and that you felt stable while walking.
We hope you continue to enjoy your boots!
I tried a pair of sneakers and they…
I tried a pair of sneakers and they matched the size chart well. They looked stylish with my daily outfits.
12 November 2025
Unprompted review
Reply from Vogany
Thank you for your feedback!
We’re happy to hear that the sneakers matched the size chart and looked stylish with your daily outfits. It’s great to know they fit well and suit your style.
We hope you enjoy wearing them every day!
The shoes I ordered felt supportive and…
The shoes I ordered felt supportive and the fit was comfortable straight away. The delivery came in good packaging.
21 November 2025
Unprompted review
Reply from Vogany
Hi! Thank you so much for your kind feedback.
We are delighted to hear that the shoes felt supportive and comfortable right away, and that you were satisfied with the packaging of your delivery. Your satisfaction is very important to us, and we truly appreciate you taking the time to share your experience.
We hope you continue to enjoy your shoes, and we look forward to serving you again in the future.
If I could give this company zero stars…
If I could give this company zero stars I would, my wife bought a pair of shoes from them which were unsuitable, she returned them via a barcode or qr code on the packing, this apparently is incorrect, you have to return them, at your own expense to France. The return code sends them to a courier hub, they have never been seen again! The customer service does not offer any assistance except to say when you get them back recontact us. AVOID.
13 November 2025
Unprompted review
Reply from Vogany
Dear customer,
Thank you for your feedback.
Please note that our return policy is clearly posted on our website before purchase, including the requirements for returns and associated costs. This allows customers to review the terms and decide whether to proceed before placing an order.
We understand your frustration and appreciate your feedback, which helps us improve our service.
Kind regards
I ordered a pair of their orthopedic…
I ordered a pair of their orthopedic shoesin early september. They arrived and it was immediatly apparent that the quality was not as discribed. I returned the shoes and since am waiting on them to honour their return policy. My last correspondence from the 10th of Okt. states that, now the relevant person is going to be informed to deal with the refund. I have had no correspondence since. I would advice anyone to report any failing of this company to comply with their return policy. the one star I have given is one too many
10 October 2025
Unprompted review
Reply from Vogany
Thank you for your Feedback.
We understand your frustration and would like to clarify the situation. According to the tracking information provided by the courier, the returned parcel is marked as delivered. However, we have not physically received the returned shoes at our warehouse.
Please be aware that, unfortunately, some courier services are not always consistent or accurate with their delivery updates, and there are cases where parcels are marked as delivered despite not reaching their final destination. At this time, we are unable to proceed with the refund because the returned item has not been received.
We are currently reviewing the situation and monitoring the return, as there have been incidents of lost packages with certain couriers. We kindly recommend that you contact the courier directly using your return tracking number to request confirmation of the delivery location or proof of receipt.
We assure you that once the returned item is successfully received, the refund will be processed in accordance with our return policy. We appreciate your patience and understanding while this matter is being investigated.
Please let us know if you require any assistance in contacting the courier.
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