Uprise Bikes Reviews 258

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the prompt delivery service and the competitive pricing. Consumers also appreciate the high level of service provided. Many reviewers highlight the ease of ordering and express satisfaction with the speed of dispatch and delivery, often receiving their purchases well-packaged and in a timely manner. While opinions on the ordering process and communication vary, the helpfulness and knowledge of the staff receive frequent positive feedback. People value the clear instructions and tools provided for minimal assembly, as well as the responsive customer service. Overall, customers are pleased with their purchases and the support they receive, making this company a recommended choice for bike-related needs.

Based on these reviews

Rated 5 out of 5 stars

Saw a scott addict 40 on sale. Chat gpt recommended I give Uprise bikes in Swansea a call as I'd prefer to get it somewhere closer.. Jowan was great, checked out the offer, and gave me a price match t... See more

Company replied

Rated 5 out of 5 stars

Very good service and quick delivery, competitive prices. Also received points which convert to £ to spend. Only negative is I didn't receive a power cable with the battery charger. I contacted t... See more

Company replied

Rated 5 out of 5 stars

You guys were fantastic from start to finish. The only area which negatively affected my experience was TNT as a delivery service. The driver lied on the delivery notes claiming we were not in for 2... See more

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Rated 5 out of 5 stars

Looking for a Merida Endurance bike at the right price and Uprise were the place to go . Good website and good service provided. Bike set up and delivered in 2 days. Very good courier who kept me upda... See more

Company replied

Rated 4 out of 5 stars

Great experience, great deal Easy to order online, delivery sooner than expected, packaged well Unfortunately was charged £50 for delivery as I live outwith mainland UK apparently Would be inte... See more

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Rated 5 out of 5 stars

Uprise were the only place stocking the new bike I wanted. The price was attractive, and it was dispatched and with me in a couple of days! Came with clear instructions on final setup and some h... See more

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Rated 4 out of 5 stars

I was pleased with the bike which was promptly delivered. However the bike was poorly packed and there was a minor cosmetic mark on it. The box was ripped in several places and internal packing was... See more

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Rated 5 out of 5 stars

Purchased a fantastic e-mtb from these guys, delivery was super fast n the bike is brilliant. Needed more help with some other products I wanted n the help n advice was second to none! I would definit... See more

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Rated 5 out of 5 stars

Prompt email communications from the start from Matt G. Recieved a personal email the day after for when they actually send the item out for delivery. Once it was delivered was sent another one with... See more

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Rated 5 out of 5 stars

I am really pleased with both the product and service from uprise bikes. The bike arrived partially assembled as described on their site. The instructions for the minimal bike assembly were clear and... See more

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Rated 5 out of 5 stars

A really professional set up. Staff really knowledgeable and able to fit the bike to the customers needs. Nothing was too much trouble and no pressure sales pitch made the whole experience superb. Pa... See more

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Rated 5 out of 5 stars

Excellent communications for stock of bike and very quick to answer online messages. Bike was ordered and I received in 1 working day, well packaged and with an good information pack. Highly recomme... See more

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Rated 5 out of 5 stars

I ordered my new bike and accessories online with Uprise using the cycle to work scheme. It was easy and clear. Their correspondence was great and their aftersales chat box was useful in allowing me... See more

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Rated 5 out of 5 stars

Steve went out of his way to get the bike delivered to me ahead of my holiday in France. The result was a fantastic fortnight of cycling on a superb bike. Packaging and support were excellent. All in... See more

Company replied

Rated 5 out of 5 stars

Fantastic service. Really helpful with a return item. Service was way beyond what you'd get in most places. Happy rider. Thanks Uprise.

Company replied

Rated 5 out of 5 stars

I purchased the am flow from uprise bikes online, communication and service was absolutely amazing and the after sales is just another level after developing an issue with my touch screen I contacte... See more

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Rated 5 out of 5 stars

Bike was reasonably priced, website was easy to navigate.- fantastic choice of bikes on offer- I was kept updated as to delivery and everything ran smoothly from ordering to delivery by TNT. Bike arri... See more

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Rated 4 out of 5 stars

The price was very competitive. Ordering involved more steps than seemed necessary, with too many nudges towards setting up an account. The confirmation email took a long time to arrive and attempti... See more

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Rated 5 out of 5 stars

I purchased my first electric mountain bike from this company & would highly recommend. A great price, fast delivery & also some freebies ( a multi tool & nice Fix tee shirt).

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Rated 4 out of 5 stars

Great bike, great price. Would have given 5* if I hadn't had to sort the front brake cable out, which had been routed incorrectly behind the front forks, even though I was advised that all bikes wer... See more

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Rated 5 out of 5 stars

Uprise were brilliant, I found the bike I wanted for a cheaper price than everywhere else, and they delivered in good time with fab comms along the way. My bike came with clear instructions and all t... See more

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Rated 5 out of 5 stars

Called at Fforestfach yesterday to pick up a minor part, which was missing when my new bike was delivered. Plus, I needed a cycle helmet. Staff were brilliant, an example for other businesses to model... See more

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Rated 3 out of 5 stars

The bike had yo be serviced before I could even ride it. Gears set completely wrongly so it was impossible to ride. Since I wrote this I have received a voucher and had the servicing refunded. Havin... See more

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Rated 4 out of 5 stars

The website was easy to navigate and make the purchase. For price, it was excellent, got myself a great deal! It just lacked any communication from the seller, leading me to start thinking it was a sc... See more

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Rated 5 out of 5 stars

Top company, Bike really good quality. came very well packaged aswell, instant delivery delivered very quick especially been free delivery Would deffo buy again A* company

Company replied

Rated 5 out of 5 stars

The company has a great selection of e bikes and when purchasing mine everything was straightforward and made very easy. Would recommend this company 👌

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Rated 5 out of 5 stars

Recently purchased my new ebike here, it's the second bike I have purchased from this store now. The staff are extremely helpful and knowledgeable and helped me with my choice of what products would s... See more

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Rated 5 out of 5 stars

Having purchased a Cude electric bike from Uprise Bikes a couple of months ago, I now feel confident to leave a review. Buying a very expensive bike is a daunting experience, for someone with limited... See more

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Rated 5 out of 5 stars

Prompt delivery, very good price but had trouble initially placing order as your web site did not accept my email address. After several attempts order placed ok.

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Rated 5 out of 5 stars

Brilliant service and price. I contacted them after I made my purchase to request an earlier delivery if at all possible. They delivered exactly when I’d hoped and exceeded my expectations. Would defi... See more

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Rated 5 out of 5 stars

I am very happy with the service given when purchasing my new bike. I wanted it for our holiday on the Thursday and ordered it the weekend before. I enquired as to whether I would receive it in time a... See more

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Rated 5 out of 5 stars

First experience with Uprisebikes. ⭐️ The guys were super helpful and helped out to get my items to me before my trip. Would highly recommend and I’ll definitely use them again. Cheers Uprise bike... See more

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Rated 5 out of 5 stars

Excellent prompt service. Bike was with me in less than 24hrs, well packaged and fully assembled. Great customer service, even honoured the price match promise. Wouldn't hesitate to recommend and use... See more

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Rated 5 out of 5 stars

Your colleague was very happy to ask your mecanic if the schimano Crankset had the left Crank aswell because in the description it was not mentioned. He replied to me in 2 minutes so I can make my p... See more

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Rated 5 out of 5 stars

I recently bought a brand new Trek Marlin 5 Gen 3 from Uprise Bikes because my local Trek shop couldn't (or wouldn't) source me one in the size & colour I wanted. Well, I found the exact model & s... See more

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Rated 5 out of 5 stars

Ordered my new bike and was delivered within a couple of days fantastic bike at a very reasonable price which came ready assembled apart from pedals and handlebars. A great company and fantastic price... See more

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Rated 5 out of 5 stars

Really easy process to order. Ordered via cycle to work scheme (was sceptical at first but honestly really easy to use). No issues, really good. Very vast delivery also appreciated. Will use again.

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Rated 5 out of 5 stars

So, just to note that as i type this the item had not arrived due to the courier, not Uprise bikes. Now, where a company shows their worth is how well they deal with these issues. I contacted them to... See more

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Rated 5 out of 5 stars

My new bike is amazing 🤩🤩🤩.. it arrived as specified and by a very friendly driver. My partner picked this bike for me and it’s my first electric one. He told me Cannondale are really good quality.... See more

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Rated 5 out of 5 stars

Outstanding service, I had been let down by a couple of other bike dealers with purchasing a particular bike model that I was wishing to purchase, and stock for this particular model was few and far b... See more

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Rated 5 out of 5 stars

Check out Uprises website. Really good value for money. This is our sons first new bike and a really exciting Christmas present. Getting a new bike with a bow on it is a rite of passage 🤩 F... See more

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Rated 5 out of 5 stars

Fantastic service first enquired about the bike on Monday afternoon online prompt replies throughout, order my new bike on Tuesday at 10pm was packed dispatched and delivered to me at 8AM Thursday mor... See more

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Rated 5 out of 5 stars

Couldn’t have had a better experience from the uprise team. Nathan couldn’t have been more helpful. Everyone I spoke to at any point of my bike order was kind, friendly and helpful. Why can’t all bike... See more

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Rated 5 out of 5 stars

Super fast and friendly service from both the repair shop and show room 👌 answered all my random and new cyclist questions and gave me loads of help and advice 10/10 100% recommend these guys 👍

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Rated 4 out of 5 stars

Overall I'm pleased with my e bike purchase from Uprise bikes, was the cheapest price on the Web plus I got a couple of free goodies thrown in. However. Could not get through to customer services easi... See more

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Rated 3 out of 5 stars

Product was ordered for holiday but didn't arrive until after I had gone 😟. Order NB 185563 ordered 16/04 said it would be dispatched in 7 days. Dispatched 29/04

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Rated 5 out of 5 stars

Purchased a new e-bike. Great service, staff knowledgeable and listened to what we needed. Highly recommend Swansea Fforestfach.

Company replied

Rated 5 out of 5 stars

Arrived quickly, very little putting together, just adjusting the handlebars, seat and screwing on the pedals. Up and on the downs the same day. My son is very happy with it.

Company replied

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Company details

  1. Bicycle Store

Written by the company

We're not your average bike retailer. We eat, sleep, and breathe cycling, run by riders, for riders!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

258 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 82% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars

Absolutely fantastic service

Absolutely fantastic website. I bought the Fox race frame for my sons birthday. The delivery was so fast, and communication was perfect, I knew exactly when it was going to be delivered, thanks to regular updates. The price was better than pretty much anywhere else on Google, 1st class service. Don't hesitate, to buy from here, with complete peace of mind. Thank you Uprise!. Il be back to buy again shortly.

25 October 2025
Unprompted review
Rated 5 out of 5 stars

A review of Uprise Cycles & the Merida Crossway 300 Bike

On purchasing my ladies Merida Crossway 300 online at Uprise Cycles for £875 on Friday lunchtime ( for my wife's birthday) I recieved an email that afternoon at 3pm saying it has been packed & dispatched to FedEx for delivery on the following Monday afternoon!
Communication from FedEx & Uprise was superb & I recieved my new bike ready for my wife's birthday!
The bike was very well packed & the speed of delivery was impressive. The Merida Crossway 300 is an expensive bike (£875) but it is packed with very high quality components, you'll love it!

21 October 2025
Unprompted review
Rated 1 out of 5 stars

Still no bike 3 weeks later

3 weeks and still no bike, resolution or refund.

Cycle solutions / uprise bikes are the same company. Rebranded from the awful cycle solutions doesn't mean the company and practices have changed.

Placed an order through cycle to Work scheme. Received a defective bike which was dangerous and not road worthy. Brakes completely not working and the threadding holding the front brakes to the fork was gone. Nathan agrees to send out a replacement bike as soon as faulty bike is collected.

Fedex do not turn up on scheduled day. Waste another day using family to stay in. Bike is finally collected but Nathan says to wait until bike arrives. 4 days later still no update from Nathan other than still waiting for the bike to arrive with him.

I call up speak to Sam. I then get told due to my bike being discounted originally they'll no longer honour the replacement bike but a repair with no clear time limit. Speak to bike manufacturer and make me aware they dont have replacement parts available.

Send an email to Nathan, he doesnt have the courage to reply back for delivering a terrible service. Escalate to a complaint but guess what, its the same team that deal with complaints and doesnt go higher. Now awaiting a cancellation.

7 October 2025
Unprompted review
Uprise Bikes logo

Reply from Uprise Bikes

Good afternoon, I am sorry to read of your experience and appreciate that the issue must have been frustrating.

Just to pick up on your first point, Uprise Bikes is the retail side of operations, the cycle to work scheme will always be Cycle Solutions.

I have followed up with the team on your behalf and it seems the issue here was that the bike ordered was a unique, nearly-new bike sourced by yourself directly from the manufacturer. As this is an extremely uncommon practice the team did not realise this until the bike was returned to us. That's why in this instance, it was impossible to replace the bike as the pricing offered was based on it being a one-off bike which made our options for resolving this extremely limited, especially as the manufacturer was not able to source parts for repair which we would happily have done. That being said, I would still like to offer my apologies for the confusion in your initial discussion with the aftersales team as regardless of the reasons behind it, I fully appreciate your frustration that ultimately you weren't able to get the bike that you wanted through the cycle to work scheme.

I know that the team looked into any possible channels to fix this for you and had it not been such a unique set of circumstances I'm sure we could have got this done but we are equally disappointed that on this occasion we were not able to find a satisfactory resolution.

Rated 5 out of 5 stars

AM Flow Carbon

I purchased the am flow from uprise bikes online, communication and service was absolutely amazing and the after sales is just another level after developing an issue with my touch screen I contacted the guys for some advice and had a immediate reply offering to courier the bike to them and even taking care of the packing. Mercedes and all the big manufacturers could learn a thing or too from uprise and am flow completely blown away with the levels of customer service with a new screen on its way with no issues!

I really can’t thank Jamie and the guys at uprise bikes at Swansea for the level of service given Five stars 🌟

1 October 2025
Unprompted review
Uprise Bikes logo

Reply from Uprise Bikes

Thank you very much for your review, I'll be sure to let the team know!

Rated 5 out of 5 stars

Fantastic service

Fantastic service. Really helpful with a return item. Service was way beyond what you'd get in most places. Happy rider. Thanks Uprise.

8 October 2025
Unprompted review
Uprise Bikes logo

Reply from Uprise Bikes

Awesome, thank you for your review!

Rated 5 out of 5 stars

Excellent communications and helpful

Excellent communications for stock of bike and very quick to answer online messages.
Bike was ordered and I received in 1 working day, well packaged and with an good information pack.
Highly recommend this company!

24 September 2025
Unprompted review
Uprise Bikes logo

Reply from Uprise Bikes

Excellent, thanks for your review!

Rated 5 out of 5 stars

Great company for ebike

The company has a great selection of e bikes and when purchasing mine everything was straightforward and made very easy. Would recommend this company 👌

8 September 2025
Unprompted review
Uprise Bikes logo

Reply from Uprise Bikes

Thanks very much for your review!

Rated 5 out of 5 stars

Price match

Saw a scott addict 40 on sale. Chat gpt recommended I give Uprise bikes in Swansea a call as I'd prefer to get it somewhere closer.. Jowan was great, checked out the offer, and gave me a price match there and then. Picked up the bike a week later, great in store service, very friendly. Really nice guys, really pleasant experience. Would definitely recommend.

2 September 2025
Unprompted review
Uprise Bikes logo

Reply from Uprise Bikes

Thank you very much for your review!

Rated 4 out of 5 stars

Great bike & price. Poor packing and no after sales interest

I was pleased with the bike which was promptly delivered. However the bike was poorly packed and there was a minor cosmetic mark on it. The box was ripped in several places and internal packing was minimal. This was disappointing given I had just spent almost £2k on a bike! There was also no follow up email or text to see if I was happy with it. A case of we have your money and we are not interested in you is what it feels like.

19 September 2025
Unprompted review
Uprise Bikes logo

Reply from Uprise Bikes

Thank you for your review but I'm sorry to read of the issues you mention. Could you email in your order details to info@uprisebikes.com so that I could look into this for you please?

Rated 5 out of 5 stars

Fantastic shop to buy from

Fantastic shop to buy from, great customer service, fantastic communication and super fast shipping. Cannot recommend highly enough.

7 September 2025
Unprompted review
Uprise Bikes logo

Reply from Uprise Bikes

Thank you very much for your review!

Rated 5 out of 5 stars

Great bike at a great price

Looking for a Merida Endurance bike at the right price and Uprise were the place to go . Good website and good service provided. Bike set up and delivered in 2 days. Very good courier who kept me updated throughout. Would recommend Uprise for this service.

1 September 2025
Unprompted review
Uprise Bikes logo

Reply from Uprise Bikes

Excellent, glad we could help! Thanks for your review!

Rated 5 out of 5 stars

Very good service and quick delivery

Very good service and quick delivery, competitive prices.
Also received points which convert to £ to spend.
Only negative is I didn't receive a power cable with the battery charger. I contacted the company, they apologised and sent me a power cable Promptly.
Good friendly customer service.
I will definitely buy from this shop again.

16 August 2025
Unprompted review
Uprise Bikes logo

Reply from Uprise Bikes

Thank you for your review, I have followed up on this for you and our aftersales department will be in touch ASAP to get this issue resolved for you.

Rated 5 out of 5 stars

Top service

Very easy to order and great deals. Very helpful and responsive customer service.

29 August 2025
Unprompted review
Uprise Bikes logo

Reply from Uprise Bikes

Thank you very much for your review!

Rated 5 out of 5 stars

A really professional set up

A really professional set up. Staff really knowledgeable and able to fit the bike to the customers needs. Nothing was too much trouble and no pressure sales pitch made the whole experience superb. Particular mention to Paul. He was extremely knowledgeable, professional.

29 July 2025
Unprompted review
Uprise Bikes logo

Reply from Uprise Bikes

Thanks for your review!

Rated 4 out of 5 stars

Great experience

Great experience, great deal
Easy to order online, delivery sooner than expected, packaged well
Unfortunately was charged £50 for delivery as I live outwith mainland UK apparently
Would be interested to know where Aberdeenshire is if not in mainland UK!
But other than that, a very satisfied customer!
*Thank you for taking the time to reply Uprise Bikes
Such a shame the courier feels they need to charge so much for delivery!!
However, I’m VERY happy with my lovely new E-bike and the service you provided. Thanks

2 August 2025
Unprompted review
Uprise Bikes logo

Reply from Uprise Bikes

Thank you for your review, non-mainland UK delivery boundaries are set by our courier but I will look at this on your behalf to see if there is a way to improve this.

Rated 5 out of 5 stars

Excellent service

Steve went out of his way to get the bike delivered to me ahead of my holiday in France. The result was a fantastic fortnight of cycling on a superb bike. Packaging and support were excellent. All in all a superb service and would recommend to anyone

30 July 2025
Unprompted review
Uprise Bikes logo

Reply from Uprise Bikes

Great to read, thanks for your review!

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