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Winstanleys Bikes Reviews 

22,233
•
TrustScore 4.5 out of 5

4.4

Bicycle Store
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Review summary

Created with AI, based on recent reviews

Considering 1,660 reviews, reviewers overwhelmingly had a great experience with this company, consistently highlighting the dependable and smooth shopping platform. Customers frequently praise the remarkably fast delivery times and highly competitive prices offered across a wide selection of cycling products. Consumers also appreciate the helpful support, efficient overall service, and clear communication maintained throughout the entire purchasing process. However, some customers also noted frustrating delivery delays whenever items were unexpectedly out of stock and required sourcing from outside suppliers. A few other people additionally felt that customer service replies were notably slow or entirely absent when attempting to resolve order complications and concerns.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting fast shipping times and... See more

Product

Clients share positive opinions on product, highlighting excellent quality, competitive pricing, and items... See more

Price

Users describe positive interactions with price, highlighting that items are considerably cheaper here than... See more

Service

Reviewers highlight positive aspects of service, consistently praising the quick delivery times, fair prices,... See more

Order

Customers had ambiguous experiences with order processes, reflecting a high level of disagreement. On one... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The frame battery mount doesn't feel particularly robust. And even the larger of the two velcro straps doesn't go around my top tube and the battery. Hence losing a star. But otherwise its an impressi... See more

Rated 4 out of 5 stars

Good stock levels and item despatched same day. My only issue was not being able to select the delivery service. Amazon are close to useless in our area and I would have preferred to have used DPD... See more

Rated 4 out of 5 stars

Fantastic price & delivery time, product exactly what I needed, but there was no mention in the listing that I needed an extra fitting kit for my roof rack! It wasn’t a problem, just a little bit fr... See more

Rated 5 out of 5 stars

Delivery within 48 hours of ordering. Very pleased with my waterproof boots, very good deal. Looking forward to trying them in bad weather, but hope it’s not too soon!

Company details

  1. Bicycle Store
  2. Bike Accessories Store

Information provided by various external sources

Established over 50 years ago, we are now one of Europes leading online bicycle retailers. We are driven to provide the best service possible and have maintained those traditional, customer focused values.

Written by the company

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

22K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 27% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(22,233)

1,463 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great business to deal with

Great business to deal with. I ordered wrong size handlebar stem, no problem with returning it and receiving a refund. Re-ordered correct size which was promptly delivered.

1 September 2026
Unprompted review
Rated 5 out of 5 stars

Great advice and service.

Very helpful advice by email. Great product and price. No fault of Winstanleys but delivery by Amazon was poor though. It took 30 hours more than the delivery slot I hung around for.

5 September 2026
Rated 5 out of 5 stars

Absolutely amazing service

Absolutely amazing service. Communication was excellent, had to change my order 2 days in, not a problem, they changed it and received my tyres within a 5 days.
Many thanks.
Highly recommend.

5 September 2026
Unprompted review

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