Ubereats Reviews 

Terrible customer service when it does go wrong. Usually find them decent but this time was missing half my order and they refunded me €5 from a €55 order. Won’t be using again.

Absolutely hopeless delivery for groceries- was being tracked as running 30 minutes late- then the courier was 2mins away with part of the order then it was cancelled - currently working on the refund

I ordered twice from different restaurants, and both orders got canceled after half an hour of waiting. I'm here at home at midnight, super hungry, and their customer support called me to let me know that I don't have to worry. I will get back my money, no coupon, nothing as an apology. Terrible service. Don't use it.

The wait time kept increasing so i cancelled the order. They still charged the full price. Crooks. Don't use them.

Absolutely terrible service we waited over an hour for our food try to contact the number but it doesn’t work had to cancel my food and don’t even receive my money for 5 days do not order from here it is absolutely shocking we even tried to go through uber eats and they was no help at all just kept saying it would put me through to a human agent but it kept putting me through to a robot who was pretending to be a robot I’ve never ever witnessed anything so bad DO NOT GO HERE OR ORDER FROM HERE.

Never got delivery - they claim that the driver tried to contact me and then left the food in a secure location and documented it.
They never tried to contact me, and the have not been able to (or willing to) provide documentation. And now they are not even answering in the chat.

Charged twice and they said and I can't even to an human agent, when I did so, they said they will return the money, this was 4 months ago

I ordered 2 packs of Baklava, the receipt shows 2 packs, I was charged 2 packs price, received 1 pack only. I told Uber Eats the minute I received the order with a photo where the receipt and products seem clearly. Thry asked again and again for different pictures then they wrote this that it is delivered correct. They took my money for nothing. Also many times they have sent rotten vegetables and fruits some they recovered some not. One time their delivery person stole the corona of the door which was very beautiful. One of the most awful experience was that I ordered 2 medicines from phramacy, they sent 1 medicine only. And it was 25 euro approx each. They did not even care they said it was delivered correct. Which was a lie and also accusation of lying. I told them several times this is not fair and I will leave UberEats if they dont correct this and they did not care. I did not use the app for months but now I understand I should not try it again. Awful customer service. And they do not care

Awful company. Horrid. Still waiting on an order after an hour and a half and it will be another hour. Support are not friendly but ultimately useless. Hard to cancel because you need to do it through the chat bot.

This company exists to take your money and make it as hard as possible for you to get your food.

Do yourself a favour, either go and pick it up yourself or just cook something at home. If you use Uber Eats, there is a high chance you won't be eating whatever you order any time soon

Driver couldn't find my address....even though I saw him drive by twice.....so he gave my order to someone else...I still got charged and now Uber eats are just completely ignoring my complaint.
Worst delivery service in the world.

Uber Eats keeps turning the product replacement option back on without my consent whenever I change location, even though I manually disable it every time.

Because of this, items in my orders are replaced with products that are completely unsuitable and should never be replaced in the first place. This creates a very frustrating and misleading experience for customers.

If a customer disables replacements, that choice should be respected. Turning it back on automatically and causing unwanted replacements feels dishonest and unacceptable.

Uber eats has done me wrong so many times!

First instance was here in Spain when the driver decided my order was too heavy so he purposefully left three bags of groceries at the store. Uber eats refused to refund me but thankfully the grocery store did help me and told me that had happened often! Uber eats to this day has not helped me or apologized.

Then I was stupid enough to order from them again. The driver contacted me, took a bogus picture of the food and then took it with him. How do I know because I went outside seconds after and it was gone. When I called him he said it wasn't his problem.

Third time was a charm: Today I ordered food after months of having the app deleted because I was in a pinch. They quoted me 20 minutes for the food to arrive. After 40 minutes the driver cancelled and they had to find a new driver. I had to leave the location I was at so I cancelled the order while they were looking for a new driver and they charged me the full price because the food was ready but there was no one to bring it! They would not have made it...they were already so late but blamed me for it. I will never be ordering food from them again!

I made an order. One second after making it I realized that the address was wrong and I tried to change it. There was no option. Tried to contact them, there was no option, only a cancellation button. I tried to call, no phone number in spain so I was going to cancel it and make it again. My surprise is that I got charged OVER 20 EUROS for an order I did not receive and I didnt wanted to cancel, i just wanted to fix the address one second after ordering it and BEFORE the restaurant started to make it. This is NOT ACCEPTABLE. Their lack of human people to address this issues its not acceptable. Being fully charged for an order im not receiving its NOT ACCEPTABLE. I didnt wanted to cancel, i just wanted to fix the address. Being a long time customer of uber eats. Not anymore. Their support team say that they cant do anythig. This is not okay. This is not what is expected from a company this size. Not buying NEVER AGAIN in uber eats. Neither me or my friends. This is TOTALLLY NOT ACCEPTABLE and I require a total refund.

Absolutely appalling service. Uber Eats is charging me for products never received and services never provided. When I attempted to resolve this and requested to escalate the issue to a manager due to Arelis’s dismissive handling of my case, they simply blocked me from the support thread. It is completely unacceptable for a company to pocket a customer's money and then shut down communication when held accountable. Avoid this service if you value your time and money.

I paid for Priority. The food arrived 45 minutes late. It was cold. Never use Ubereats, it is simply appalling.

They are very bad service.. late and always receive cold food

Poor service. I placed an order the delivery guy canceled in me after 1 hour. Horrible service

Should not take over an hour to deliver 2 things that is absolutely insane. Food is cold ice cream is melted and it’s past 1am the food was ordered at 11pm. Bad bad service

Delivered my food late and cold!!! Didn't seal the lid to my drink and it spilled everywhere!!! Refused to refund my purchase or make it right in any way!! Do not waste your money on this company. It's nothing more than a rip off!!

I am temporarily invalid as I cannot walk right now, and for that reason I ordered Ubereats to my door, as I usually do. The driver refused to come upstairs and deliver it, we exchanged messages and phone calls where I explained over and over that I couldn't walk but he just insisted I had to come down stairs, then he marked me as unavailable and the order and complete and left! Now ubereats says that the driver tried to contact me and I was unavailable and they won't refund me! I explained over and over again that I spoke with the driver, that I wasn't unavailable, I sent them screenshots of the conversation and phone calls but they keep on sending back the same template response! I am so upset, I paid for the food and service I am now still hungry, no food and no money for refunded! This is fraudulent and the customer service is just shameful!