It is relatively easy to book a hotel with the Trivago website. Their confirmation email arrived shortly afterwards. That said, 4 weeks later, on the day just before check-in, I contacted the ho... See more
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Easy to find what i needed and easy to book great price
Reply from trivago DEALS
Impossible to get hold of a real person. Even when you email message, you're still speaking to automated AI responses. They tell you we'll connect you with the right team member but its always an AI response. Cant and wont book with them again unless this issue is resolved. It's my first time booking with them and they don't seem to have much regard for that either.
Reply from trivago DEALS
A very competitive price! Saved a good few pounds on the price against some very established holiday companies for exactly the same room. Many thanks!
Reply from trivago DEALS
Easy site to navigate and value for money
Reply from trivago DEALS
Easy site to maneuver and everything needed was there
Reply from trivago DEALS
The prices was easy and the pricing was reasonable. I know exactly how much it was going to cost the whole time.
Reply from trivago DEALS
I booked the wrong room and tried to change it and couldn't.
The best hotel deal out of all of the others compared to! Will be booking with you again.
Reply from trivago DEALS
Reply from trivago DEALS
She was very friendly and helpful.
Reply from trivago DEALS
Reply from trivago DEALS
Within one hour, consolation cannot proceed
Showing the wrong date for booking cannot get refund
Their site changed the date on my booking and they won’t fix it. We were 45 minutes from the town traveling and they had us booked for the end of the month. No help. Their mistake. Will be contesting the charge on my card! Beware beware beware!!!!
Great selection, location I needed, dates i needed, easy booking, very good price. I saved $475 over my other possible choices.
Reply from trivago DEALS
A lot easier than booking or priceline. Booking charged me two for reservations that never happened or confirmed.
Reply from trivago DEALS
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