Good information from the young lady in the office at Mahara Place. Ordered online. Easy process. Notified when order was ready. Order ready ahead of schedule. Very pleasant staff on pick up. Would r... See more
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Review summary
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Reviews shaping this summary
Your security is so good I had trouble topping up my account. Moreover, the banks security is very tight too...using SIM card makes for a trying time to receive verification codes..maybe Travellers sh... See more
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Ordered foreign currency and was informed when I could collect it. Travelex true to their word! An outstanding experience for the working professional who can't often get time off work to do the thing... See more
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Ordering on line was easy, picking up the various currency was seamless as well, although I would have rathered had the money counted not directly on the top counter in front of me, whilst other peopl... See more
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Company details
- #1 of 1 best companies in Currency Exchange Service
- #3 of 3 best companies in Financial Institution
- #3 of 3 best companies in Money Transfer Service
- #5 of 5 best companies in Non-Bank Financial Service
Written by the company
Trusted for over 40 years by millions of savvy travellers. Exchange foreign currency online or in-store, get the award-winning Travelex Money Card, and much more.
Leading the World in Foreign Exchange
Written by the company
- Trusted by millions every year!
- Whether you’re a last-minute shopper at the airport or a planner searching for the best deal online, we provide the best service, most convenient access, and award-winning solutions for foreign currency in any way you prefer.
Contact info
Level 14, 19 Victoria Street, Auckland, 1010, Auckland, New Zealand
- 0800666391
- retailcscaust.nz@travelex.com
- travelex.co.nz
4.5
Excellent
4K reviews
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ID lists need updating for paperwork in the store
Process was easy online and processed within recommended time . But when I went in to collect money today at the Masterton Store. Going by the confirmation email I had used my Drivers Licence online and list in confirmation email stated extra ID required , so presented Gold Card as showing as one of the options on online confirmation email . But was also asked for additional ID -ie Passport or Bank statement or Birth / Marriage certificate to check off on their checklist in store . Either online details need to be updated or made clearer for the paper documentation in the Paper plus stores to say exactly the same . Revisiting store tomorrow now to take extra ID that they are happy with.
6 September 2026
Reply from Travelex NZ
Thanks for taking the time to share your experience. We’re sorry it wasn’t quite what you expected. We always strive to make things as smooth as possible, so we’ll take this feedback on board. Safe travels! Kind regards, Online Support Team.
Purchasing online made easy.
31 August 2026
Reply from Travelex NZ
Hi there, thanks a million for the glowing 5-star review! It’s fantastic to know we could make buying travel money as smooth as a first-class flight. Safe travels wherever your next adventure takes you! Kind regards, Online Support Team.
Not impressed at all with my recent…
Not impressed at all with my recent Travelex experience. I ordered US cash online for collection at Waikanae and emailed beforehand asking for small denominations for tips and small purchases. I was told the cash arrived pre-packed and they couldn't do it but suggested that I can change it at the branch.
When I collected it, most of the bundle was in $100 notes and the branch said they couldn’t change it. Staff were extremely unhelpful despite me explaining why I needed smaller bills. A frustrating and disappointing experience. I wouldn’t bother ordering cash this way again. So save your money!
31 August 2026
Reply from Travelex NZ
Hi, thank you for taking the time to provide your feedback, it is appreciated. Unfortunately, we cannot specify denominations for order. If you are collecting the order from a Travelex bureau, you can email: tmoa@travelex.com before collection to make a request for specified denominations. However, please be aware this is within the stores discretion and may not be possible depending on stock availability. We look forward to welcoming you back to www.travelex.com.au/. Kind regards, Online Support Team.
Reply from Travelex NZ
Hi there, thanks a million for the glowing 5-star review! It’s fantastic to know we could make buying travel money as smooth as a first-class flight. Safe travels wherever your next adventure takes you! Kind regards, Online Support Team.
Good rates and easy to manage
31 August 2026
Reply from Travelex NZ
Hey there. A huge thank-you for the 5-star rating. We love being your go-to for travel money, it’s like being your trusty travel companion, minus the jet lag. Wishing you safe travels and endless adventures. Bon voyage, from Online Support Team!
I never had any problems with getting…
I never had any problems with getting my card and they helped me with everything I asked for, thanks
28 August 2026
Reply from Travelex NZ
Hey there. A huge thank-you for the 5-star rating. We love being your go-to for travel money, it’s like being your trusty travel companion, minus the jet lag. Wishing you safe travels and endless adventures. Bon voyage, from Online Support Team!
Easy on line process -collected at…
Easy on line process -collected at Airport on our departure
So simple staff were good at Airport counter
Would definitely use them again
31 August 2026
Reply from Travelex NZ
Hey there. A huge thank-you for the 5-star rating. We love being your go-to for travel money, it’s like being your trusty travel companion, minus the jet lag. Wishing you safe travels and endless adventures. Bon voyage, from Online Support Team!
Easy to order the money & the pick up…
Easy to order the money & the pick up post shop in Timaru staff very helpful.
25 August 2026
Reply from Travelex NZ
Hi, thank you so much for your feedback! We’re so pleased to know you had a positive experience with us. If there’s anything we can do to make your next visit a 5-star one, please let us know. Wishing you smooth travels ahead. Kind regards, Online Support Team.
The whole experience was easy to…
The whole experience was easy to understand and being elderly I was able to understand the instructions… Really impressed I did not have to travel too far to pick up my money. Paper Plus in Kerikeri were very professional. I would definitely use Travelex again.
27 August 2026
Reply from Travelex NZ
Hey there. A huge thank-you for the 5-star rating. We love being your go-to for travel money, it’s like being your trusty travel companion, minus the jet lag. Wishing you safe travels and endless adventures. Bon voyage, from Online Support Team!
We wanted some cash to take to Europe…
We wanted some cash to take to Europe to suppliment our Wise travel card and went to Travelex Orewa for our needs.
I have three complaints. One their exchange rates were extortionate.They tried to off load 50 Euro notes. Really how are you meant to pay for a coffee with equivalent $NZ100 note ?. Finally it took six days to get our cash (Euros and Pounds). I will never use them again
2 September 2026
Unprompted review
Reply from Travelex NZ
We understand how frustrating this is and want to do everything we can to help you, and make sure it doesn’t happen again. Please email our team at RetailCSCAust.NZ@travelex.com, so we can find out more. Safe travels! Kind regards, Online Support Team.
The staff at Christchurch International Airport, Landside
The staff at Christchurch International Airport were extremely helpful in explaining different ways that we can take money overseas.
27 August 2026
Reply from Travelex NZ
Hi there, thanks a million for the glowing 5-star review! It’s fantastic to know we could make buying travel money as smooth as a first-class flight. Safe travels wherever your next adventure takes you! Kind regards, Online Support Team.
Reply from Travelex NZ
Wow, a 5-star review? That’s got us feeling like we’ve just landed in paradise. Thanks for letting us be a part of your travel plans, it’s always a joy to help you jet-set with ease. Bon voyage and see you next time. Kind regards, Online Support Team.
Excellent t customer service.
The customer service I received from the Botany Town Centre Travelex store was outstanding. Minza’s knowledge and guidance about currency exchange was excellent. He provided more than I expected and was delivered with enthusiasm and a smile. I highly recommend Minza to you.
1 September 2026
Unprompted review
Reply from Travelex NZ
Hi, and thank you for the stellar review. Knowing we’ve helped make your travel money a breeze has us over the moon. Wishing you smooth journeys and exciting adventures ahead. Safe travels! Kind regards, Online Support Team.
Helpful and friendly
I selected the wrong date for my pickup by a week, a silly mistake that made me panic as it was 4 days before traveling. I found the head office phone line easy to reach and the staff very friendly and helpful towards all my questions. The staff at my local franchise in Albany mall were also responsive and friendly, with one who was going to ring me as soon as my order was ready for collection.
26 August 2026
Reply from Travelex NZ
Hello and thanks a ton. Your feedback has left us on cloud nine. It’s our goal to ensure you’re ready to go the distance with hassle-free travel money. Happy travels and come back soon. Kind regards, Online Support Team.
I rang Travelex in Tauranga to find out…
I rang Travelex in Tauranga to find out about getting USD. I was impressed with the friendly help and assistance. I ordered online and went over to pick up a week later. Again the service was friendly, helpful and very pleasant. 10/10 I reckon!
26 August 2026
Reply from Travelex NZ
Thank you for the fantastic 5-star review. It’s wonderful to know we’ve made your travel money as easy as packing your carry-on. Here’s to more seamless adventures and thrilling destinations ahead. Enjoy the trip! Kind regards, Online Support Team.
Reply from Travelex NZ
Hi! Your 5-star review has truly made our day, thank you. We’re grinning ear to ear, just like you’ll be when you’re enjoying your trip. Wherever you’re headed, may your journey be as smooth as our service. Bon voyage from Online Support Team!
Reply from Travelex NZ
Hi, thank you so much for your feedback! We’re so pleased to know you had a positive experience with us. If there’s anything we can do to make your next visit a 5-star one, please let us know. Wishing you smooth travels ahead. Kind regards, Online Support Team.
Reply from Travelex NZ
Hi there, thanks a million for the glowing 5-star review! It’s fantastic to know we could make buying travel money as smooth as a first-class flight. Safe travels wherever your next adventure takes you! Kind regards, Online Support Team.
Reply from Travelex NZ
Hi, thank you for your feedback. We are always very transparent about our rates and charges which will be displayed before a transaction is completed, whether in-store, online or via an ATM, we give the option to cancel the transaction should customers not wish to proceed. Our online and in store rate is always different as stated in our Terms and Conditions, because of this we do always recommend ordering online to get the best rates. We do hope to welcome you back to www.travelex.co.nz/ in future and trust that your next visit will be a more positive experience. Kind regards, Online Support Team.
Reply from Travelex NZ
Wow, a 5-star review? That’s got us feeling like we’ve just landed in paradise. Thanks for letting us be a part of your travel plans, it’s always a joy to help you jet-set with ease. Bon voyage and see you next time. Kind regards, Online Support Team.
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