Trans.eu Reviews 

A very bad company. If you're not a Polish company and a Polish transport operator complains about you, trans.eu automatically sides with their compatriot, no matter the circumstances, even if your opponent is blatantly lying.

⭐⭐⭐⭐⭐

I would like to express my deepest gratitude and sincere appreciation to Evgeniya Levshinskaya for the truly exceptional level of customer service and support she provided.

From our very first interaction, Evgeniya demonstrated an extraordinary combination of professionalism, expertise, patience, and genuine care. She took the time to listen attentively, understand every detail of my situation, and guided me through the entire process with remarkable clarity and compassion. Throughout our communication, I never felt like just another customer—I felt genuinely valued and supported.

What impressed me most was her unwavering commitment to finding the best possible solution. She went above and beyond my expectations, responding promptly, communicating transparently, and ensuring that every concern was addressed with care and precision. Her positive attitude, dedication, and willingness to help turned what could have been a stressful experience into one that restored my confidence and trust.

Exceptional customer service is becoming increasingly rare, which makes professionals like Evgeniya truly stand out. She is an outstanding representative of her organization and a wonderful example of what excellence in customer care should look like.

Thank you, Evgeniya, for your remarkable support, kindness, and professionalism. Your dedication has made a lasting impression, and I am sincerely grateful. It has been an absolute pleasure working with you, and I wholeheartedly recommend your service to anyone seeking outstanding customer care.

Everything is absolutely fine, people are helpful

great great great great great

Worst platform ever.
No help support center.
If you want to cancel they gonna charge even more that was your subscription.
I sent an email to cancel subscription during my paid period. But after period ended, they automatically extended it, and sent me an invoice for 2 extra weeks of use. And after paid it, one week later they applied to Pactus.Eu.

They explain as communication problem, but this is intentional.

Ps: they cancelled all phone numbers within the system, so the only way of communication with them is email.

Very quick help in solving the problem. Thank you.

Trans.eu is one of the best platforms, also for carrier they dont pay. i like it

For over a one full month we are waiting for refunding of my payment. Account was closed and we didn't use any service.

1288120-1 HEI TRANS MAR LTD

This is totally a platform for forced money collection. If I knew I would have such problems with this platform, I would never have dealt with it. It was on promotion and we paid for a year. Since that one year, we have not entered it once. I will leave aside the harassment from the employee in Bulgaria who called every other day and without stopping to see why we are not entering. Arrogant behavior and no contact with them. Now they are harassing us with new invoices that they constantly send us to pay even though we have paid the cancellation fee.

I can only recommend trans.eu. That’s a fantastic advantage for the business

During 4 years using the platform everything is going well, I will recommend it!

I sent money for account verification after they clearly guaranteed that my account would be activated once the payment was received.
After I made the transfer, they did not activate my account, and instead deleted it completely without any refund.

On top of that, I submitted confidential documents related to my company, trusting their process. But it became clear this platform has one simple goal: take your money and block your account.

I strongly advise everyone not to use this platform. Based on my experience, it’s highly untrustworthy and operates in a very dishonest way.

Some lady called me one year ago. Told me that there is unique improvement and a lot of customers and loads. Paid for 1 year. Not used it once! Today I get invoice for next payment without even knowing why. After long conversation with their awful and impudent customer service they threatened me that if I don't pay they will get the money with debt collector. Keep in mind that they don't have google profile for a reason!

We signed up last year on a promotion price , but didn’t use it even once as didn’t need it . They sent me another invoice 1 year full price ahead harassing me with emails demanding full payment and insisting they can’t void invoice since it’s on a system therefore the fact the I don’t need it it’s IRRELEVANT ! They keep harassing me with debt collectors !!!!!WHAT a JOKE !!! If i had in mind to try them again at some point in future , now definitely NOT !!!! APPALING attitude !!!!