Tiquets Reviews 

Tiqets.com brought me to a link for the completely wrong place and when I contacted customer service immediately after purchasing they wouldn’t give me a refund. This website is a complete scam.

I am writing this review to warn future customers about the catastrophic failure of service and subsequent shocking customer care provided by Tiqets/The Squid Games:

The Experience.
1. On-Site Service Failure (0/5 Stars):
My party of four arrived well in advance for our 4:00 PM session. Despite arriving early, we were forced to wait an additional one hour due to severe disorganisation. When we finally gained entry, the "immersive" experience was completely ruined. The session was dominated by a large, disruptive children's party (approximately 20 minors). This completely undermined the adult, challenging nature of the event we paid for, rendering the entire experience unusable and highly inappropriate. We received 0% of the value we paid for.

2. Customer Service Failure (0/5 Stars):
Following a formal complaint, Tiqets repeatedly failed to offer a fair resolution. Despite acknowledging the issues, the company refused to provide a full refund or a complimentary re-booking. Their final offer, in response to a total failure of service delivery, was an insulting 15% partial refund, claiming this was their "maximum" resolution. This demonstrates a complete disregard for consumer rights and an unwillingness to take responsibility for the service they ticketed.

In summary, this was a significant breach of contract. We paid for an adult experience and received a delayed, chaotic children's event, which the company refuses to meaningfully compensate. I strongly advise all prospective customers to avoid booking this experience through Tiqets until they drastically improve their on-site operations and their commitment to fair customer resolution. We are now pursuing this matter through external legal channels.

I have never been a customer of TIQUETS. Someone used my credit card fraudulently on this site. When i found out I told them. They responded imediately with helpful advice and they removed all the data associated with the fraudulent purchase. I am very grateful.

Exact product as the official site and has the gall to charge 20% more than the official site. It’s just a trap for tourist. Worse of all. It doesn’t contain all the info as the official site. Avoid this company like the plaque

I purchased an online ticket for an extended tour of Pompeii during April 2024 when I would be on holiday in the area. Everything went very well. The ticket was booked and paid for before I took it off my home printer. I have no complaints against Tiquets and was very happy with my tour.

Bought tickets then two days later they are refunded, since the site says they have technical difficulties. The technical problem only concerns the cheapest tickets, since sale of the more expensive tickets still works. By the time the "technical difficulties" were solved there were only expensive tickets left. Extremely shady and bad customer care.

I booked a guided tour of the Sagrada Familia (Barcelona) in German language on August 7th. Guide was on time. It was a nice person but her German (she was French) was pretty much poor and she had sometime difficulties in explaining herself.

Our guide never showed up. Horrendous customer service! They kept telling me the guide said they were standing with me, I was in the wrong place, etc. we were in the correct place 20 mins early! They did not provide what was advertised! Excuse after excuse, lie after lie. They promised a 50% refund. €300 later, still no refund! I have reached out to them repeatedly and nothing! Book at your own risk!

Awful experience. Funny enough it’s very easy to use to purchase tickets. Ripped off in Rome and poor service. I won’t be recommending to friends Beware if you buy coliseum skip line tickets. It gets you entry to a few other local attractions but if you exit then go to the colosseum at your designated time slot you will not get back in. So angry. Tiquets online chat just a total waste to time. To make a formal complaint I will need to obtain some serious information about the company and spend an eternity filling in a form. Colloseum is amazing but the online company Tiquets is poor.

I bought tickets to a museum i Rome.
On the ticket stood, that I should be there 19.30 - 21.30. On the webpage to the museum I saw that it closed at 19.30.
I had a long chat with Tiquets afterwords.
First the said I had to com on time (19.30). I told them about the webpage, but they said that I should believe at them and not the museum.
In the end of the chat the told me that the the time was no matter and I could come when I wanted.
They don´t know what they are doing and no help when you chat with them afterwards.
Don´t use this company.

Experience started off well enough, the person that was suppose to meet us there even waited a bit more as we got there at exact time of tour. Tour went well (tour was with an employee of the palace so not Tiqets employee). Afterwards i got a strange text saying that if i have any issues or complaints with the price I should call a number and talk to Greg. I ignored it. Later l get a bizzare phone call from a very rude guy (Greg) asking me why i made a scandal and acused them of stealing. Guy was upset and talking in a rude and accusatory manner. I told him i have no idea what he is reffering too and that I made no complaint so he must have me confused. The whole thing ruined the experience for us.

Note: while we were waiting to be scanned in I loked at official prices which were 6 euro versus the 16 euro we paid for the tour. I mentioned to my partner in spanish that we overpaid so i guess the guy overheard ... But i still do not understand the rude phone all i got. 1. That place is full of cameras and security so making a scandal there will get you thrown out. 2. I did overpay, my stupidity, I made no complaint so why am I being contacted by a Greg? In short, save your money and avoid this tour. They ruin your experience at double price.