Top Garden - CBD & Hemp Shop Reviews 

1,138
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 98 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times, noting that everyday orders arrive swiftly and reliably straight to their home doors. People also highlight the consistently high overall quality of the items available, along with the remarkably smooth and easy online ordering process. Furthermore, regular consumers appreciate that shipments are carefully prepared and frequently include pleasant little complimentary gifts inside the final package. Some reviewers were not happy with specific product issues, unexpected customs clearance hurdles, or unclear instructions regarding how to use the items.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, highlighting exceptional speed and professional... See more

Product

Consumers find products to be of excellent quality, consistently highlighting high standards and great... See more

Quality

Reviewers express great satisfaction regarding the high quality of the products and fast delivery times.... See more

Service

Customers report appreciation regarding the service provided. People frequently mention top quality service,... See more

Order

Reviewers highlight positive aspects of order, noting that the service is very professional and the process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A wide range of CBD oils, hassle-free ordering, free next-day delivery within Portugal for orders over €50. Free delivery anywhere for orders over €75. They always include a small gift, a sample of a... See more

Company replied

Rated 5 out of 5 stars

E-shop with the highest quality CBD oils. The whole process from ordering to delivery by courier to your home is fantastically simple and extremely fast. In Portugal, my order is often delivered in... See more

Company replied

Rated 5 out of 5 stars

Top-quality CBD products made in the EU, great customer service, fastest delivery by courier. It took less than 21 hours from order to delivery. Plus, orders over €50 get free delivery throughout the... See more

Company replied

Rated 5 out of 5 stars

An e-shop with CBD products where everything works as it should, order processing and delivery to the courier the same day, next day delivery to your door. Maximum satisfaction proven over the years.

Company replied


Company details

  1. Cannabis store
  2. Cosmetics Store
  3. Herb Shop
  4. Herbal Medicine Store
  5. Vaporizer Store

Written by the company

Top-Garden is a Portuguese CBD and Hemp Shop that aims to give every customer the best quality and experience while shopping for CBD and Hemp products. Started in early 2019 mainly as a CBD e-liquid retailer, we have expanded, offering over 15 different brands and over 100 products in our catalogue. We have available a wide variety of CBD Oils, Flowers, Cosmetics, Crystals, Hash and Disposables. We were awarded in 2020, 2021 and in 2022 the award of the The Best CBD Product Retailer in Portugal by the british magazine GHP-News and in 2022 as the CBD Shop of the Year in Portugal by the CorporateLiveWire magazine. With over 750 verified 5 stars reviews, you can expect the best service from us! Hope to see you soon!


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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1-star

Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(1,138)

212 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Maybe a bad batch?

love your brand, and never had any issues. this is the 4th vape i'm buying from you, however it's the first time a vape only lasts a week. idk if it was due to a bad batch or if it was damaged during shipping, but on the second use most/all the oil was gone. This has been my go to store so was really disappointed :/

10 August 2026
Top Garden - CBD & Hemp Shop logo

Reply from Top Garden - CBD & Hemp Shop

Thank you for taking the time to share your feedback, Leonor. We’re disappointed to hear that this vape did not meet your expectations, particularly as you’ve had positive experiences with our products before.

As you mention yourself, it’s difficult to determine whether the issue may have been related to the batch or another factor. As the product is manufactured and filled by Rollz, and there is no fixed number of puffs as this varies depending on the user and how the device is used, we would also need to investigate the specific unit with the manufacturer in order to understand what may have happened.

We would have been very happy to assist you with this, but unfortunately we were not contacted before the review was posted, so we had no opportunity to investigate the issue or offer a solution.

If you still have the vape and its packaging, please feel free to contact our customer service team and provide us with the batch information and some details about the issue. We’ll be happy to look into it with Rollz and do our best to find out what happened :)

Rated 5 out of 5 stars

Good 4sure

Everything is awesome prices, quality, delivery time. Great job !! 👏

10 August 2026
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Reply from Top Garden - CBD & Hemp Shop

Thank you for your excellent review Alex :)

Rated 5 out of 5 stars

Great Product

Great product, and fast delivery, 10/10

17 July 2026
Top Garden - CBD & Hemp Shop logo

Reply from Top Garden - CBD & Hemp Shop

Thank you very much for your review Nikolas :)

Rated 5 out of 5 stars

EXCELENTE - EXCELLENT

A very professional company; they dispatched and delivered my order very quickly.

Uma empresa muito profissional, com envio e entrega super rápidos. Altamente recomendada.

3 August 2026
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Reply from Top Garden - CBD & Hemp Shop

Muito obrigado pela excelente review Paulo, é um gosto enorme ver o nosso trabalho reconhecido :)

Rated 5 out of 5 stars

CBD oils for you and your four-legged…

CBD oils for you and your four-legged friend of the highest quality at the lowest prices in the EU. Worldwide courier delivery. Great customer service. Look no further, you've found the best!

20 July 2026
Top Garden - CBD & Hemp Shop logo

Reply from Top Garden - CBD & Hemp Shop

The best review from the best customer! Cheers Jan, always a pleasure getting your feedback :)

Rated 5 out of 5 stars

Yup def recomend in europe

Incredible experience while listening to music and doing daily tasks as well as just chilling (gambling and winning)

15 July 2026
Top Garden - CBD & Hemp Shop logo

Reply from Top Garden - CBD & Hemp Shop

Thanks Olekisy, glad you enjoy the experience with our products :)

Rated 5 out of 5 stars

wish all the best to top garden's people

so far, enjoying the products very much. fast processing and shipping. also, the attention they give to orders leaves us with a smile, everytime :)

17 July 2026
Top Garden - CBD & Hemp Shop logo

Reply from Top Garden - CBD & Hemp Shop

Thank you for your excellent review, glad you enjoy buying with us! Kind regards from our team :)

Rated 4 out of 5 stars

I bought a CBD oil for cats and when I…

Updated: I got a reply immediately after leaving a bad review. Thanks for clarifying.
Original post: I bought a CBD oil for cats and when I received it, on the instructions they're was only written that one applies it on the skin. No dosage and no other recommendations. I messaged top garden asking if the oil can be consumed and to recommend a dosage but I got no reply whatsoever. Now I have two bottles of CBD oil without knowing if they are ingestible or not. Will not buy from this place anymore. Pity

10 July 2026
Top Garden - CBD & Hemp Shop logo

Reply from Top Garden - CBD & Hemp Shop

Thank you for your review, Rosalyn.

We are sorry to hear that your experience did not meet your expectations. As customer support is one of our highest priorities, we were genuinely surprised by your feedback.

After checking all of our records, including emails, social media messages and all of our customer support channels, we could not find any enquiry associated with your order or your contact details.

We would have been more than happy to clarify the intended use of the product and answer any questions you may have had. The labelling and instructions provided by the manufacturer comply with the applicable regulations, which are required for these products to be legally marketed in Portugal.

If you still require any clarification, please contact us directly by email or any other channel, and we will be happy to assist you.

Rated 5 out of 5 stars

Very good

Fast. Very good product

2 July 2026
Top Garden - CBD & Hemp Shop logo

Reply from Top Garden - CBD & Hemp Shop

Thank you very much for your review Diana! :)

Rated 5 out of 5 stars

I have only good things to say

I have only good things to say. It is super quick to buy and quicker to receive!

30 June 2026
Top Garden - CBD & Hemp Shop logo

Reply from Top Garden - CBD & Hemp Shop

Thank you very much for your excellent review Paula, cheers from our team :)

Rated 5 out of 5 stars

Excellent!

I’ve had a very positive experience with Top Garden . Not only do they offer excellent-quality products, but they also genuinely support animal welfare. Their support for União Zoófila reflects a real commitment to making a difference, without seeking publicity or recognition.

It’s refreshing to see a company that combines great products with strong values and social responsibility. I highly recommend them.

29 June 2026
Top Garden - CBD & Hemp Shop logo

Reply from Top Garden - CBD & Hemp Shop

Thank you very much for such an amazing review Carlos! We are grateful that our products are able to help those in need and it's an absolute pleasure for us to support União Zoófila. Thank you all for your amazing work and cheers to everyone :)

Rated 5 out of 5 stars

Great quality

Great quality, fast shipping

2 February 2026
Top Garden - CBD & Hemp Shop logo

Reply from Top Garden - CBD & Hemp Shop

Thank you very much for your review Ricardo :)

Rated 5 out of 5 stars

Hands down the best CBD & Hemp shop in PT

Hands down the best CBD & Hemp shop in Portugal. Fastest shipping I've ever gotten, top quality, and 5-star customer service. I honestly don't have a single bad thing to say about this shop. Congrats to the team!

3 July 2026
Unprompted review
Top Garden - CBD & Hemp Shop logo

Reply from Top Garden - CBD & Hemp Shop

Thank you so much for such an amazing review André, it's a huge pleasure for our team. Glad you enjoy our shop! Kindest regards from our team :)

Rated 5 out of 5 stars

Great experience overall!

Delivery was fast, and the shop was willing to help with courier issues ( not related to them or their service at all ). Super appreciated and will order in future!

30 June 2026
Unprompted review
Top Garden - CBD & Hemp Shop logo

Reply from Top Garden - CBD & Hemp Shop

Thank you very much for your excellent review, we're glad you enjoyed and hope to see you in the future :)

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