YEMA Manufacture Horlogère Française 1948 Reviews 

4,586
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 296 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional build quality, stunning vintage designs, and the remarkably comfortable feel of the watches on the wrist. Many people also mention the fast, secure delivery service, gorgeous packaging, and exceptionally helpful customer support during purchases. Reviewers note that the timepieces keep extremely accurate time and feature brilliant luminous details. Some reviewers were not happy with delivery delays, unexpected shipping complications, and a general lack of proactive communication. A few consumers additionally experienced frustratingly long wait times when dealing with product repairs or felt let down by after-sales assistance.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, praising the stunning design and exceptional... See more

Quality

People report positive experiences with quality, highlighting that the watches are stunning and exceed... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting fast shipping times and... See more

Service

Users describe positive interactions with service, highlighting exceptional and efficient assistance from... See more

Customer service

Consumers find customer service to be positive and helpful for answering questions quickly. Reviewers note... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The Yema Navygraph Barracuda is a beautifull tool-watch which is very comfortable to wear = 5 stars. The unique design of every dial is much more attractive live in comparison to the pictures on the Y... See more

Company replied

Rated 5 out of 5 stars

This is my second purchase direct from Yema and I have nothing but praise for them both. However, this one exceeded expectations. The delivery was early and I received the watch packaged beautifu... See more

Rated 5 out of 5 stars

Great looking watch, runs well and feels great n the wrist. Came in a lovely package with a really awesome travel case, cool pilot patch and key chain type pilots tab as well. Deliver was not g... See more

Rated 5 out of 5 stars

My Yema superman 500 was shipped fast and safe. I'm beating the shit out of this watch for over 2 years. Holidays, sports, swimming, being clumsy. The watch keeps running accurate, looks still... See more


Company details

  1. Watch Manufacturer

About YEMA Manufacture Horlogère Française 1948

Written by the company

🇫🇷 INDEPENDENT FRENCH WATCHMAKING MANUFACTURE SINCE 1948

YEMA is a third-generation family-run watchmaking independent brand established since 1948. As Official Partner of French Air Force and French Navy, YEMA designs professional toolwatches to equip the military, astronauts, sportsmen and explorers. Alongside these instrument watches, YEMA also develops refined classic timepieces as well as contemporary sports watches featuring integrated bracelets, reflecting the full breadth of our French watchmaking expertise.

Over the past few years, YEMA has made significant investments aimed at insourcing a good part of its production and constantly improving the quality of its manufacturing processes by using new equipment as well as expanding and modernising its workshops and production lines. YEMA now works with new local French & Swiss partners, within a 72 km radius of Morteau, to secure a more responsible and higher quality production.

YEMA’s gradual transition towards a watchmaking Manufacture operating model has enabled a new range of higher-end Manufacture Calibers.

💬 YEMA's Customer Service is available 24/7 through online chat on Yema.com


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

5K reviews

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4.5

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(4,586)

906 reviews in the last 12 months

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Rated 1 out of 5 stars

Sent me a warch out the box didnt work

Sent me a warch out the box didnt work. It was a birthday present so I didnt know the warch I received didnt work until it was opened. They wouldn't exchange or return. Had to ship from USA back to France. Been a nightmare dealing with customer service. Bday was 6/24 still no gift on 9/4. Yema had so many chances to make this right and failed at every step.

3 September 2026
Unprompted review
YEMA Manufacture Horlogère Française 1948 logo

Reply from YEMA Manufacture Horlogère Française 1948

Dear Mr. Gagner,

We understand your frustration and are truly sorry that the watch you purchased as a birthday gift did not work out of the box, even if it has been received some time earlier (about 2 weeks prior to opening the box).

As our customer support team previously explained, a full month had passed between the delivery of the watch and the time the issue was reported to us. Please note that our standard return and exchange policy covers a 14-day window. Because this timeframe had elapsed, we could only offer a warranty repair rather than a direct exchange or return.

We know that sending a gift back for repair is not ideal. A typical warranty return takes between 45 to 60 days to process. However, recognizing your situation, our workshop expedited the repair and shipped the watch back to you within just +/- 25 days of receiving it.

While we apologize for the inconvenience this situation caused, we respectfully disagree with the characterization of our customer service. A review of our correspondence shows that your concerns were addressed rapidly, and our team provided you with an international return shipping label within 24 hours of your request.

We remain available if you have any further questions or need any further help.

Best regards,

Nicolas
Yema Customer Support Team

Rated 4 out of 5 stars

Super watch and bracelet

The watch and the bracelet are very well made. But the bracelet is a bit too short for strong wrists with the supplied pin buckle. Here you should supplement the offer with an optional longer bracelet (1-2 cm).

28 August 2026
Rated 5 out of 5 stars

My second experience with Yema and…

My second experience with Yema and again they fully lived up to my expectations in terms of the quality of my Navygraf, Yema’s level of customer service and the rapid delivery time.

For anyone looking for a different dive watch away from the mainstream manufacturers, whole heartedly recommend Yema’s Navygrafs.

28 August 2026
Rated 5 out of 5 stars

Chat with them first!

Helpful chat discussion with a service rep before purchasing made all the difference, and the product is as good as i expected it to be! if the after sales service is as smooth this will be 6 out of 5 stars

27 August 2026
Rated 5 out of 5 stars

Loving my Rallygraf

Mainly it's just a great watch. Normally I prefer automatics with sapphire crystal, but I love the look of this one, including the shape of the sub-dials, and the creative execution of the bracelet. The crystal is gorgeous, and the thinness is more than enough to make the quartz movement worth it. It fits beautifully, even on my 6-inch wrist. I've been wanting a color Rallygraf for a long time and it's great to have it. Très content de ma petite beauté :-)

26 August 2026
Rated 5 out of 5 stars

I will definitely be buying from Yema again

This is my second purchase direct from Yema and I have nothing but praise for them both. However, this one exceeded expectations. The delivery was early and I received the watch packaged beautifully. The watch itself is stunning. Easily passed the 30cm test and shows no flaws or scratches. The dial is a very attractive off white that adds perfectly to the vintage vibe.
It is the perfect size and really looks something special on wrist. I understand that Yema have received some negative reviews for customer service but I have to say that all my dealings with them have been exceptional. I am now eyeing their catalogue for my next purchase!

Thanks for a great experience.

Martin

25 August 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful watches

The watches are beautiful and feel truly special. They do not feel like just another mass-produced watch. You feel that you own something unique. The delivery was fast, and the customer service was professional and helpful. Overall, a great experience!

24 August 2026
Unprompted review
Rated 5 out of 5 stars

Gift

I gifted this watch to my son for his birthday. He absolutely loves it and said it looks great. I couldn't agree more.

21 August 2026
Rated 5 out of 5 stars

First time shopping with Yema, great online experience so far!

I am looking at a Yema for the first time and had some questions about the bracelet, movement servicing schedule, and a few other items prior to making my decision to purchase. I hit the online chat button and within 1-3 minutes Marie was answering my questions. In 5 minutes of back and forth she got all my questions answered, provided me a PDF for sizing their bracelets, and I think I'm ready to order. Very good on line customer service, this makes me more comfortable purchasing from them. When something goes wrong, knowing a company is "available" to you is a big plus! Nice job Yema, I think you just earned my business!

20 August 2026
Unprompted review
Rated 5 out of 5 stars

I absolutely love this watch

I absolutely love this watch! I wasn’t too sure about the straight ends of the bracelet at first, but once I saw it on my wrist, I actually really liked them. They somehow give the watch a cute little charm. The white bezel is probably my favorite detail. It makes the watch feel chic and sporty at the same time.
It keeps great time, the sweeping seconds hand is lovely to watch, and the lume is surprisingly good at night. The mesh bracelet also works really well with the whole design. I’m genuinely so happy with it and love wearing it!

14 August 2026
Rated 5 out of 5 stars

My second bronze Yema watch

I choose this Superman model as this add another collection into my bronze watches. The hands are big enough to read as compare to some watches with tiny hands. Also the sandwich dial is another plus point to this model.

15 August 2026

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