Watch arrived as promised. I ordered additional leather strap - arrived also right colour and is very nice as described. Watch is looking great, fits nicely, colour is beautiful.has been 2 months sinc... See more
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Review summary
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Very easy to order. Item arrived earlier than expected. Watch is great and exceeded all my expectations. Keep up your great work. PS Suggestion: Maybe you should make female watches from your most... See more
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First time seeing a Christopher Ward in the metal. The watch itself is very high quality, the bracelet surprised me the most it feels very premium. The heft of the watch also contributes to this premi... See more
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The entire experience from ordering to receiving my watch went flawlessly. Every feature that tipped me towards getting the Green 15 delivers, and it's been an absolute pleasure to wear as my daily... See more
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Company details
Written by the company
Christopher Ward, founded by Christopher Ward, Mike France and Peter Ellis in 2004, is a British luxury watch company. Every watch is designed in England and handmade in Switzerland. From the award-winning Bel Canto to our rugged Trident dive watches and versatile Sealander collection, each piece blends innovative engineering with timeless British design.
60/60 Guarantee
Industry leading guarantee programme
The 60|60 Guarantee is our industry-leading guarantee program. Which offers you a 60 day returns window and a 60 month warranty on your watch purchase.
Contact info
The Yard, 14-18 Bell Street, SL6 1BR, Maidenhead, United Kingdom
- +44 (0) 1628 763 040
- customerservices@christopherward.co.uk
- christopherward.com
4.5
Excellent
29K reviews
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So far so good
So far so good. I feel proud wearing it almost everyday. I bought two from your store in the past month and I take turns with them.
25 June 2026
Reply from Christopher Ward
Thank you for your wonderful review! We're delighted to hear that you're enjoying your watches so much and that they've become part of your everyday routine. There's no greater compliment than knowing you feel proud wearing them. Thank you for your support and for choosing Christopher Ward. We hope both watches continue to bring you enjoyment for many years to come.
Kind regards
The Christopher Ward Team
Great versatile watch
Was originally thinking the watch diameter was too small but on reflection its the perfect size and a great versatile watch. Took the new sealander on holiday and its great snorkeling and diving to going out on an evening. Very happy
30 June 2026
Reply from Christopher Ward
Thank you for your great review! We're delighted to hear that, after spending some time with it, you've found the size of your new Sealander to be just right. Finding the perfect fit can make all the difference, and it's wonderful to know the watch has exceeded your expectations. It sounds like it proved to be the ideal holiday companion too! Thank you for choosing Christopher Ward. We hope your Sealander continues to accompany you on many more adventures to come.
Kind Regards
The Christopher Ward Team
Professional group of people across the pond
Every interaction has been smooth and handled in a timely manner. On my second order I was made aware of the Military concession and they honored for my initial order.
1 July 2026
Reply from Christopher Ward
Thank you for your wonderful review! We're delighted to hear that every interaction with our team has been smooth and handled promptly. Providing excellent service is something we take great pride in, so it's especially rewarding to know that this has been your experience. Thank you for choosing Christopher Ward and for your continued support. We look forward to being part of your watch collection for many years to come.
Kind Regards
The Christopher Ward Team
I am absolutely thrilled with my…
I am absolutely thrilled with my experience. I ordered the C60 Trident Lumiere, and although the initial estimate stated a 2-month wait, the watch arrived in just one month!
Throughout the process, the customer service was outstanding and incredibly responsive to my inquiries. As for the watch itself—I absolutely love it. The quality is exceptional.
Highly recommended!
1 July 2026
Reply from Christopher Ward
Thank you for taking the time to share such a wonderful review! We're absolutely delighted to hear that your C60 Trident Lumière arrived much sooner than expected. It's also fantastic to know that our Customer Service team provided responsive and helpful support throughout your journey with us. Thank you for your recommendation and for choosing Christopher Ward. We hope you enjoy wearing your watch for many years to come.
Kind Regards
The Christopher Ward Team
Watch arrived earlier than expected
Watch arrived earlier than expected. Made one phone call to customer service and I was very satisfied with response also the best part is when the watch arrived thank you Christopher Ward. Your watches are amazing.
30 June 2026
Reply from Christopher Ward
Thank you for your fantastic review! We're delighted to hear that your watch arrived earlier than expected and that you had a positive experience with our Customer Service team. It's especially rewarding to know that the watch lived up to your expectations when it arrived.
Your kind words about our watches mean a great deal to everyone at Christopher Ward. We truly appreciate your support and are thrilled to have you as part of our community.
Kind Regards
The Christopher Ward Team
Order 202283120
Order 202283120
I bought a watch on 09/7/26 and since then I still haven’t received a tracking number nor any information regarding my delivery. Despite having a delivery guarantee of 8 business days its been more than 2 weeks and customer service is not giving any visibility of where is my prouduct. I requested a cancellation and I cant even do that.
This is the worst experience I have had for a purchase of this amount($1,500 usd).
9 July 2026
Unprompted review
Reply from Christopher Ward
Thanks for taking the time to leave us a review with your feedback, Georgina.
I am very sorry for the issues you have encountered with your order, including the delay in receiving the tracking and also being unable to cancel the order. I have now reached out to you directly to resolve this for you.
Kind regards,
Emma Lynch
Customer Care Manager
The glow doesn’t lost too long nor is…
The glow doesn’t lost too long nor is it too bright as seen to show on the website and the winding gear inside the watch feels like it’s grinding and now a smooth feel
19 June 2026
Reply from Christopher Ward
Thank you for taking the time to share your feedback. We're pleased to hear that you're enjoying your watch overall, but we're sorry to learn that the lume performance and winding feel haven't met your expectations. The brightness and duration of the lume can vary depending on the amount of light exposure it receives beforehand, but we appreciate your comments regarding how it compares to your expectations from our website. Thank you again for your honest feedback.
Kind Regards
The Christopher Ward Team
Bespoke Random Rob collaboration watch
Bespoke Random Rob collaboration watch, very well executed. This is my 4th CW and I am very happy with it.
Wait time did seem a little excessive. I understand bespoke watches are back burner projects. However, reaching out periodically, if even to say " not yet, but we haven't forgotten you " would be appreciated.
Steve Betton
18 June 2026
Reply from Christopher Ward
Thank you for your review and for your continued support. We're delighted to hear that you're enjoying your Bespoke Random Rob collaboration watch and that this is your fourth CW timepiece. We also appreciate your feedback regarding the lead time. As you mentioned, bespoke projects can take longer to complete, but we understand that regular updates along the way can make the wait much easier. Your comments about proactive communication have been noted and will be shared with the relevant team. Thank you again for your support and loyalty. We hope you enjoy your new watch for many years to come.
Kind Regards
The Christopher Ward Team
Perfection
30 June 2026
Reply from Christopher Ward
Thank you for your wonderful feedback. We're delighted to hear that you're so pleased with your watch and that your experience has been nothing short of perfect. It's especially rewarding to know that both the product and the service met your expectations. Your support means a great deal to us, and we hope you continue to enjoy your watch for many years to come. Thank you for choosing us and for taking the time to share your experience.
Kind Regards
The Christopher Ward Team
Denied 30-day statutory return window over hidden "5-day" patina timeline.
I purchased a bronze watch under the assumption it would develop a patina "over time" as stated on their site. It completely discolored in less than five days of normal wear. When I invoked my legal short-term right to reject under the UK Consumer Rights Act 2015 within the 30-day window, customer service blocked my return, claiming they will not refund if it shows signs of wear. How can a customer discover a rapid cosmetic defect without wearing it? Vague marketing timelines to trap buyers into keeping defective items is unacceptable. Order # 102326939
21 July 2026
Unprompted review
I would like to express my sincere…
I would like to express my sincere gratitude to the factory team! They are a wonderful, friendly group and an absolute pleasure to communicate with. Special thanks for promptly refunding the money that was collected by mistake.As for the watch itself, I am completely satisfied with both its design and specifications. I really appreciate that despite the large caliber, the watch remains sleek and thin. Furthermore, the chocolate-colored dial is beautifully paired with the bronze case.
23 June 2026
Reply from Christopher Ward
Thank you for your kind words and for taking the time to leave such a wonderful review. We're delighted to hear that you had a positive experience and any issues were resolved promptly. Your recognition of the team's friendliness and dedication means a great deal to us.
It's also fantastic to know that you're so pleased with your watch. We're glad you appreciate the balance of the slim profile despite the larger calibre, as well as the combination of the chocolate dial and bronze case. Thank you again for your support and for choosing our brand. We hope you enjoy your watch for many years to come.
Kind Regards
The Christopher Ward Team
The repair to the bezel of my 10year…
The repair to the bezel of my 10year old CW watch made it look like new!
30 June 2026
Reply from Christopher Ward
We're delighted to hear that the bezel repair on your 10-year-old Christopher Ward watch has left it looking like new again. Our Service & Repairs team takes great pride in helping customers continue to enjoy their watches for many years, so it's especially rewarding to hear such positive feedback. It's a testament to both the longevity of the watch and the care taken during the refurbishment process. We hope your refreshed timepiece brings you many more years of enjoyment.
Kind Regards
The Christopher Ward Team
Trident 300 GMT
I visited the CW showroom at Hill Dickinson and bought two watches as I couldn't decide which one I liked best. The showroom experience was great and a deal was done on two Tridents. Very pleased with both watches.
My GMT had a slight issue with the crown not pushing in properly every time, which I reported after a month or two. Customer service was excellent and the watch was looked at and repaired under warranty in a couple of weeks. Great communication and slick after sales service. Overall very happy but do feel that the crown issue should have maybe been picked up at QC stage.
Can't fault the watches and service.
19 June 2026
Reply from Christopher Ward
We're delighted to hear that you enjoyed your visit to the Christopher Ward showroom and that the experience helped you find not one, but two Tridents! We're also pleased that, although your GMT developed an issue with the crown, our Customer Service and Service teams were able to resolve the matter quickly and efficiently under warranty. Thank you again for your kind words about both our watches and our service. We do appreciate your comments regarding quality control. We truly appreciate your support and hope you continue to enjoy your Tridents for many years to come.
Kind Regards
The Christopher Ward Team
Disappointing replacement process
Received the c63 gmt though sent for a replacement due to size being small. Even though I did not use the watch at all, not removing any plastic and just checked size removing from the box - it's claimed that watch has scratches and replacement fee is being asked. I have no way to claim the watch arrived with those scratches as no photo exists before delivery. Slow responses from call center and paid for a watch that I can't use with this process.
29 June 2026
Reply from Christopher Ward
Thank you for sharing your feedback. We're sorry to hear about your experience with the replacement process and understand your frustration. We strive to ensure that all returned items are assessed fairly and consistently, and we're sorry that this process has left you feeling dissatisfied. Your comments regarding the return inspection and response times have been noted and will be shared with the relevant team for review. Thank you for taking the time to provide your feedback.
Kind Regards
The Christopher Ward Team
Reply from Christopher Ward
Thank you for your kind review! We're delighted to hear that you're enjoying your watch and that its quality has lived up to your expectations. There’s no greater compliment than hearing that you're already saving for your next Christopher Ward timepiece! We truly appreciate your support and are honoured to be part of your collection. We look forward to helping you find the perfect model when the time comes.
Kind Regards
The Christopher Ward Team
I have waited over 6 months to write…
I have waited over 6 months to write this review which I think is an acceptable period.
The watch I purchased is a c60 atoll 300 shark white. The buying process and delivery were excellent and was delivered when promised.
Now I know that the term GADA watch is somewhat seen as pie in the sky, but in my humble opinion this watch is as close as it gets. It would be as at home on the beach as in the boardroom or dinner date.
The finish and feel of this watch is that of a premium product with the look and finish being no exception. My example is running whilst wearing at +5 sec per week and no batteries or quartz crystal, amazing. I must admit that the odd splash from the grandchildren's paddling pool is probably as close to diving the great barrier reef that it will see but nevertheless the stated water resistance is welcomed.
I must add, as others have mentioned that the watch looks even better than the images on the CW site.
20 July 2026
Unprompted review
Reply from Christopher Ward
Thank you for taking the time to share such a detailed review and for waiting six months to provide your feedback. We agree that there's no better way to assess a watch than after living with it day in, day out, and we're delighted that your C60 Atoll 300 Shark White has continued to impress. It's wonderful to hear that both the ordering process and delivery met your expectations, and even more rewarding to know that the watch itself has proven to be such a versatile companion. While it may never see the Great Barrier Reef, it's reassuring to know the water resistance is there whenever it's needed. Thank you for your support and for choosing Christopher Ward. We wish you many more years of enjoyment with your Atoll 300.
Kind Regards
The Christopher Ward Team
Arrogant company think their more than they are
Arrogant company can tell their from Berkshire. Can walk into Rolex, Omega and Tag but CW who's average watch is £1000 is by appointment only, Hilarious. They think their more than they are. The Royal Marines C60 Lympstone that's £1000 none of its profits go back to the forces. Disgraceful when Japanese watch maker Citizen give 100% of the profits of their Red Arrows watches to the RAF yet British Christopher Ward don't give anything back to the Royal Marines. Bulova give 20% of the profits of their Military watches back to American vets. Shame on Christopher Ward. But again they are from Berkshire so what did I expect.
20 July 2026
Unprompted review
Reply from Christopher Ward
Thanks for taking the time to share your feedback. While our showrooms operate primarily on a 1:1 appointment basis to give customers dedicated time with our team, we do our best to accommodate walk-ins whenever possible. We also recognise the importance of giving back. Through our 2% for GOOD initiative, 2% of Christopher Ward's revenue is donated to a whole range charitable causes, including organisations that support military and veteran communities such as Shields & Stripes. We appreciate your comments and will ensure they're shared with the wider team.
Kind Regards
The Christopher Ward Team
Reply from Christopher Ward
We appreciate your feedback regarding the watch band. We're glad you love the watch itself, and we'll certainly consider your comments about the band's stiffness and quality as we continually improve our products.
Kind Regards
The Christopher Ward Team
Fantastic customer service …
The support team made an exchange request incredibly easy for me. I pre-ordered a 39mm Sealander, a few weeks ago, then just recently CW announced they were releasing a 36mm as well. Upon hearing that, I knew a 36mm would fit better on my wrist so I reached out via phone call, someone picked up quite quickly, I explained what I was hoping to do, he took some details and said they’d get on it. Today, Charlotte emailed me with confirmation that the exchange has been processed and a refund for the difference is being sent to my method of payment. Simple as that!
20 July 2026
Unprompted review
Reply from Christopher Ward
Thank you for taking the time to share your experience with us! We're delighted to hear that our Customer Support team was able to make your exchange request so smooth and straightforward. It's wonderful to hear that our team was able to assist promptly over the phone, and we'll be sure to pass your kind words on to Charlotte as well. Thank you for placing your trust in Christopher Ward. We hope the 36mm Sealander proves to be the perfect fit, and we look forward to hearing your thoughts once it's on your wrist!
Kind Regards
The Christopher Ward Team
I bought a new watch strap for my Moonphase
I bought a new watch strap for my moonphase. I didn’t realise that there had been a design and material change. I much preferred the quality of the original strap. I also don’t like the finish on the metal parts of the Bader bracelet
29 June 2026
Reply from Christopher Ward
Thank you for taking the time to share your feedback. We're pleased to hear that you continue to enjoy your Moonphase, but we're sorry to learn that the new strap hasn't met the expectations set by your original one. We understand how noticeable changes in material and design can be, particularly when you've grown accustomed to a strap you really enjoyed wearing. We value your feedback and will ensure it is shared with the relevant teams.
Kind Regards
The Christopher Ward Team
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