Woodie's Reviews 

Very poor returns policy. Had to use drop2shop service. Slow response and had to chase info. Eventually after 2 weeks was told I’ll be waiting another 30 days for refund. Won’t be doing this again. Going back to Amazon

Checked out online that they had a key cutting service. Drove to store to be told with a shrug "Sorry we don't cut ATK keys" (ATK are the standard locks used by one of the country's largest installer of doors).
What's the point in having a service that doesn't work?
Will go elsewhere for all future hardware needs.

I have to give a big thank you to the Manager of Woodies Navan and his colleague who today showed their kindness to me. When I went to the counter to pay for my purchases and looked down at my trolley and no shopping where I had my phone and purse. Heart stopping time. Both of them showed their professional attitude and kindness. They checked the cameras and they knew I entered the store with the bag. I had been to several areas, the last one been the lightening section. Three of the senior staff went to search the aisles and my phone no was rang and in the distance we could hear the phone ringing. It was nearly closing time and the store was quiet. The manager proceeded to retrieve my bag which had been placed on a shelf by some honest person, as I had obviously left it down on the floor and walked off. My cards I could cancel but my phone is my third hand. Woodies HQ should be very proud of their Navan store staff, as I am. Thank you.xx

I went to Woodie's Tallaght specifically to buy a bathroom cabinet and asked for a particular model. After paying for an Uber to bring the heavy box home and opening it, I was very disappointed to find a completely different model inside with the wrong door. Due to a fulfillment error by the store, I am now stuck at home with a product I didn't choose, and I had to spend extra money on transport. It is completely unfair that customers have to suffer the cost and hassle of returning wrong items when the mistake was made by the store.

I recently posted a review on the Woodie's website regarding a Prolawn lawnmower that I had purchased and unfortunately had a poor experience with.

My review was an honest account of my experience with the product. The lawnmower began giving me trouble after approximately 12 months, and I subsequently found that replacement parts were no longer available. I believe this is relevant information for other customers considering purchasing the product.

I noticed that my review remained on the website for approximately a month but has since been removed. While I appreciate that Woodie's may have guidelines governing product reviews, my review was genuine, factual and based on my own experience with the product. It was not abusive, misleading or intended to unfairly criticise either Woodie's or the manufacturer.

If Woodie's provides a product-review facility, customers should reasonably expect that it reflects both positive and negative genuine experiences. Removing a legitimate negative review simply because it is unfavourable would undermine confidence in the reliability and independence of the reviews displayed on the website.

The removal of my review unfortunately questions the integrity of the reviews that remain published.

Very helpful experience with David on Woodies mullingar and woman on front desk

Place is a hell hole, they never have anything in stock even though it says on the website . Avoid at all costs . Buy elsewhere or online .

Woodies Wexford - it's advertised that this branch sells skip bags. It doesn't. The guy at customer services (later 40s, bald, glasses) didn't care less. Really dislike the "couldn't give a damn" attitude from retail staff.

I would not order a paint brush of them , ordered garden equipment,which was supposed to be delivered within days,3 weeks later nothing,just been told we will look into it ,and now out of stock ,never again will I waste my time ,I ordered off cleva.com after , delivery within 3 days great site

I went to woodies on kinsale road Cork this morning for paint. I was greeted by a young fella and asked did I need any help. I had asked for a particular paint in the dulex soft sheen range, but he said it didnt come in soft sheen. But dulex easy care you can wash. He also said he coukd make it up in soft sheen. He made up 2× 5litre tins and had told me it was 3 for 2 offer. So I was able to get the ceiling paint too. He was very helpful and very patient, even though he had a few people waiting for him. Really appreciated his help and kindness. His name was Peter. (Sunday 3rd August ).

I never expected to feel this stressed, upset, and let down over something as simple as a damaged charger — but my experience with Woodies over the last 48 days has been genuinely exhausting.

I bought an OcuMow lawnmower on 6 May, and it arrived with a broken charger. What followed has been weeks of silence, ignored emails, repeated mistakes, and constant chasing on my part. I’ve spent far too much time worrying, waiting, and trying to fix a problem that should have been resolved immediately by the store I trusted.

I was promised help by multiple managers, yet I was left without updates for weeks at a time. I was forced to pay customs charges twice, even after being told I wouldn’t have to. I was refunded the wrong amount. I was sent the wrong item — a battery instead of the charger I clearly asked for. I had to chase Revenue documents that Woodies failed twice to get right. Every step of this process has been another setback, another delay, another moment of unnecessary stress.

The worst part is the feeling of being ignored. Days would pass with no reply, no update, no accountability. I’ve been a loyal Woodies customer for years, and to be treated this way has been genuinely hurtful.

After 50 long days it arrived.

As of today, I still have:

No refund for the second customs charge

No communication

No faith in Woodies Ireland

This experience has caused me more frustration and anxiety than any customer should ever have to deal with. I expected better from Woodies — much better.

I ordered a shower mat with your company on Thursday night and to my surprise it was delivered today. I didn't think that DPD worked on a Saturday but it's the right size, looks durable and sturdy. Thanks a lot for value for money and very prompt delivery 👍

I was helped by a young man called Christian when buying 2 garden wall lights. He was very pleasant and helpful to me. Nice to get good service thank you Christian in Woodies Mullingar

I ordered a DeWalt drill kit that was explicitly pictured and advertised as including a DeWalt TSTAK hard carry case. What was actually received was a soft canvas carry bag in a cardboard box.

Conveniently, they pulled the listing from their website when I went to look at it again, thankfully I had taken a screenshot of it the night before collection.

I contacted customer service but I've yet to receive a reply. Extremely misleading marketing. Double-check everything you order online from them, or just avoid entirely.

Very very dissapointed how the treat the costumers the stuff are seeling they are just rape off that after while they falling apart for the mony dont go there if you dont wanted wasted you mony special that a costumer have right to have a refund back under the law but they are make diffucult to have refund back so dont go there is my suggestion

my package was sent to the wrong address. not a problem with woodies themselves i understand. what is the problem is i tried to get my package or a refund and had to practically hound woodies, sending so many emails i lost count. they’re ignoring my emails now. they sent the package out again and again it went to the wrong address. i don’t even want what i ordered anymore i want a refund. i don’t want any products from a company with such awful customer service. i’m highly disappointed and i guess i should have read the reviews first because it seems like many people aren’t happy with woodies.

We found the experience with Zoe of customer service in Ennis exceptional. Zoe was very helpful and dealt with my enquiry and order very efficiently. John Morris.

11 days no update and delivery still has not come, contacted customer support and got radio silence. AVOID DOING ANY ONLINE BUSINESS WITH WOODIES. I will not have to initiate a charge back with my bank to get my money back

Paint dept mgr Pedro went over and above when Johnstone red paint I chose was not available day before painters due! He recreated the exact tone using multiple shades of Dulux reds and created exact shade to match old red leather den furniture. Am thrilled w result but mostly impressed by eager- to please -Woodies employee. Keep him Limerick he is a treasure! Bridie O’Shaughnessy Adare

The poor staff!! Working in inhumane heat with temperatures in Woodies Mullingar 28C.
To walk through the shop in any comfort is impossible. I had to leave within minutes as the baby was overheating. Surely this is negligence expecting staff to work in those temperatures with no air conditioning!?