Wingo Reviews 

I've been with Wingo for several years and overall I'm very happy. The Swisscom network provides excellent coverage, and eSIM works perfectly.

The main downside is customer support: response times can be very long, although the staff have always been friendly and helpful when I reached them.

What I really don't like is that Wingo can simply migrate an existing subscription to a different plan. I would expect such changes to require the customer's explicit consent.

Overall, a reliable provider with great network coverage, but there is definitely room for improvement in customer service and how subscription changes are handled.

Dishonest company:
-Impossible to do the check-in online
-Arrive to counter and want to charge for check-in. Required evidence to avoid extra payment
-Always looking to charge extra for luggage: one way did not charge for backpack, return flight charged. Excuse: different cities.
-Charged personal item same price as a regular bag
NEVER FLY WITH WINGO

Terrible customer service, bait-and-switch sign up process.

Terrible customer service, price increase for originally lifelong prices. Have now been trying to contact Wingo for days...no reply

Wingo sends you advertisements via mail and unsubscribing requires booking an appointment for a phone call... Is this even legal?

I would agree with all the other persons disappointed with the Wingo service especially concerning their billing. I have had to pay numerous extra charges because I never received my bill on my email account. I definitely recommend anyone using Wingo to insist on getting your bill by mail

I changed the subscription from DSL to fiber. They started charging me for the more expensive subscription but I can't connect via fiber because I did not receive the fiber cable and/or new router. When I contacted them they told me is my fault because I did not initiate the technical switch too.

the usual bullsh*t as with all phone and internet companies when trying to cancle. just unnecessarily complicated.

I’ve been a Wingo customer for many years. I switched from Wingo International to Europe Pro because I no longer needed coverage for the US/Canada — but the name “Europe Pro” is highly misleading.
Calls from Switzerland to Europe are not included, even though the plan name and infographic clearly suggest otherwise.

I received a bill for over CHF 400 with no warning, even though Wingo blocks roaming after CHF 50 of extra charges.
Customer service simply repeated that “the terms are clear” and refused to escalate or review the case.

A Swisscom brand should stand for transparency and fairness, not shift blame onto loyal customers.

They are Scam, AVOID!!
They charged me for the reminder fee of invoice that I paid (but somehow the transaction didn’t go through, and I’m pretty sure it wasn’t from my bank twint) and everything was in German only. I didn’t aware what was happening until they blocked my signal for days! I paid for it to unlock the signal but hence next month they charged me again for that stupid invoice and the ‘unlocking fee’. In total I was charged for about a hundred without being acknowledged before and I can’t do anything about it. And in order to contact, you can only PAY to call their hotline or wait forever to chat with someone in WhatsApp. The agent was just copy paste and maybe google translate the German contract (that again I didn’t know of existed). Enough with them I’m moving to a new provider.

Worst airline in Colombia by far. Avoid it if you can!!! Horrible experience.

Nice app accilant app good app

Super z'friedä mit Wingo, bi mir klappet alles ohni Problem.
Chani absolut witer empfehlä, öb ez handy abo oder Internet und TV, klappet alles super.
Internet im Usland au top👍

When booking I paid extra for a checked bag but at check in they charged me $37500 extra for the bag! I
Initially they said the extra charge was because I did not check in online (I did not receive any prior information about this) but on my confirmation email it says the extra charge is for bagged.
There's no way my bag weighed over 23kgs as I usually take it as a cabin bag and I checked my booking and I 100% already had the bag added.
I've contacted them to ask for a refund.

They missmanaged the delivery of ebills, so I did not receive any eBill. Later they charged 30 CHF as reminder fee, and now potentially more. The customer support says "Sorry we can't make any corrections to the bills". If you want to call them, you'll end up paying 15 CHF, as they want you to chat or wait ages for an e-mail reply.

When I left Switzerland in April 2024, I quit my Wingo contract as well. Wingo kept sending me a bill for CHF 3.50 for October 2023 that I couldn't understand (as I had always paid the monthly fee by scanning the QR code). I emailed them and got generic replies. I tried to call but got stuck in an infinite waiting loop. Now, they're sending me a bill for CHF 49 as if I was still getting internet from them (I would have expected 3.50 + some fee). I'm not saying that they're right or wrong in sending me a bill over CHF 3.50 -- it's just that there's zero explanation, accountability or process for resolution. Essentially, if they decided to send me a bill over CHF 66.66 every 1st of April for the rest of my life; I can either pay or go to court.

This is for wingo.com as trustpilot has disabled they profile.

I bought the wrong ticket and try to get a reimbursement literally 10 seconds after I bought it and they don't allow this.

I assume my fault as it's my error but the fligth will happen in more than a month, and a realized the error immediately.

Also their page is full of blackpatterns to make people take the extras, like automatically adding an extra "optional" bag that it is not optional because it is impossible to disable that "extra"

Will never fly with this company again and i advice everyone to avoid it, this kind of bad actors should die in the free market, let's speed that up!

They have serious issues when trying to book a ticket for someone else. Payments with an international card keep getting rejected. Customer service is absent or deplorable. Won't recommend. Not sure I'll ever see my money back.

Do not book with this airline! They are a scam. I don't know how they're still in business.
Please read all of their 1-star reviews. They're exceptionally rude and unprofessional. And they cancel flights or deny boarding for no reason and you'll never get your money back.

Impossible to :
- book a flight with creditcard !!
- communicate with their servicesupport !
Frustrating company