Sunrise Reviews 

Terrible company. Was holidaying in Switzerland for a week and their website says quick, easy temporary local SIM service.
I paid, started setup but they demand another Swiss number for 2FA. No support email address available and the only way to contact was by by logging in, which was impossible as there was no 2FA possibility to login.
Either the people running the company are complete morons, or this is purely a scam.
Avoid like the plague.

My experience with Sunrise home internet has been extremely disappointing. The connection quality is poor: in the evenings, the internet regularly becomes so slow or drops out entirely that it is practically unusable.

I have had to contact customer support repeatedly and take time off work to be present for technician visits. After each visit, the problem would improve temporarily, only to return one or two months later. Support has not been able to provide a lasting solution, which has left me with a very negative impression of the service. For the price, I expect a stable connection and effective customer support; unfortunately, Sunrise has delivered neither.

The whole process of cancelling a contract is a pain. I tried calling the phone number and the support is only in german, which is unacceptable for Switzerland.

EDIT: the answer from Sunrise below lies (surprised?). The AI of the phone support is only in german and is difficult to pass for anyone not german born speaking (as it was asking for client number and other technical things). Then I tried calling the number for sales, and I got someone who was speaking german and english, but was unable to find someone speaking french. As a result I had to spend 1 hour with the chat, with the "support" taking 5 min for each answer. Again, it is unacceptable for Switzerland, we are german/french/italian trilingual. Sunrise you should be ashamed.

Really terrible customer service. You upgrade a watch, they do not automatically cancel the subscription for the old one or the sim card. When you call, they say you need to give them 3 months cancellation. You get moved from one department to another and to get a resolution is so much effort and a lot of frustration.

Is the worst experience with a SIM... they charged me 20 chf and after 4 hours I still don't get my e sim.
Neither the app either the website don't work. I don't have any access

My experience has been: Constant upsells; confusing discounts; confusing interface to sell you things you don't need; system of letting a discount expire and leaving you on an obsolete, overpriced plan (typical - this happened to me about twice); hard to cancel; going around and around in circles with customer service; inability to fix technical issues without several attempts - This is a brand that is sticky, trapping you to draw as much revenue from you as possible. Borderline manipulative in my view. Deliberately hard to cancel so you don't bother. Five plus years and I would never touch them as a consumer again. Their management and shareholders should be embarrassed by their association with this company in my opinion.

50 chf bill for internet. I went on holiday and missed the paper bill, came back to a 40 CHF late fee because I was late paying.
Talked to the support, nothing they can do. (apparently).

Such a shame. will look at other providers.

One of the worst service in Switzerland,, regarding Customer service , Billing and the responsibilities. Free advice is Do not buy any products from this shit

There was a renovation in my building and the the Customer Care and the Technicians handled the problem fast and found the best solution.

Not good I wouldn’t recommend using I emailed to cancel and they ignored and still trying to take payments

The representative was very kind, helpful, and understanding. Unfortunately, she was unable to solve the problem because it was caused by a very poor design decision implemented by Sunrise. The new system no longer allows users to access live TV directly when turning on the device and instead forces them to go through the Home screen.

Whoever made this decision clearly did not consider elderly users—or perhaps has no elderly family members. Sunrise should at least give customers a choice: power on directly to TV or power on to the Home screen.

The person responsible for this decision should be ashamed of such a user-unfriendly change.

Very disappointing experience with the Sunrise referral bonus programme.
I referred several customers to Sunrise, and their subscriptions were successfully activated more than one year ago. Despite contacting Sunrise several times, I have still not received any of the promised referral bonuses.
The sales agent acted very nicely when arranging the contracts. However, after the contracts were completed, I sent numerous emails, made several phone calls, but I did not receive a proper response or resolution.
After waiting for more than a year, the referral programme feels misleading, unreliable and a SCAM. I expect Sunrise to investigate the matter and pay the outstanding bonuses.

My experience with Sunrise has been very unpleasant. I signed up for the Sunrise Rewards program and, as stated, I received 1020 points along with Gold status. However, after less than 24 hours, the status was removed with the explanation that my current subscriptions are already “very advantageous”.

If the Rewards status is based on how much a customer spends with Sunrise, then this should be clearly communicated from the beginning. It makes no sense to grant Gold status only to take it away shortly after. In that case, it would be more appropriate to simply prevent the registration instead of creating false expectations.

1. even my one star is too much. today after having used mysunrise login for weeks & months, suddenly it blocks my usual logins data; I change it to a new password & still the same refusal from the system.
2. the average of 1.5 stars should be more than alarming to the sunrise management, you pretend to be a strong no. 2 in swiss market, this is in terms of customer numbers, but in terms of a reliable service you must be rated far further. Your sales is agressive but your service quality is beyond any level of professionalism. In you factchecking statement you mention that any action on your side is considered as a fact-check which is ridiculous & wrong, this would mean you send eg. a formular to a customer to report his problem & for you the case is been recorded as half solutionned. Only idiots take others for iditios.

I’ve been meaning to cancel my contract with them for half a year now. They dont pick up tje phone, they dont answer my messages, emails, I SIMPLY CANNOT GET IN TOUCH WITH THEM AND I DONT LIVE IN SWITZERLAND ANYMORE BUT I KEEP GETTING CRAZY BILLS FROM THEM.

UPDATE: Ms. Syla from the contract department has helped me follow up on this issue and has managed to resolve it. She was amazing! Very competent, friendly and helpful.

INITIAL REVIEW: Avoid at all costs! I called customer service to get informed about cancelling my contract on time. Customer support informed me I had 2 weeks left to cancel my contract. I took 1 week to think about it and called again to cancel. That's when the customer service told me that the cancellation period had elapsed and my contract had been automatically renewed for another full year.

Contacted Sunrise chat to order a second prepaid subscription. Bot asked if I wanted expert help, I said yes, got transferred. Advisor verified my number, then said chat only handles postpaid, not prepaid. When I mentioned I'd leave feedback, they closed the chat with no goodbye. Poor service.

Cannot contact Technical support for 4 days now. Their contact channels are not working for mobile provides that are not Sunrise. The chat in My Sunrise ( chat with a person - I hope) is like a broken record telling me to contact their 0800* phone, WHICH ARE NOT WORKING FOR DIFFERENT PROVIDER BUT SUNRISE. Manage to contact Sales asking to connect me to Technical support - endless waiting with no result. (waited 3 times for 20 mins and gave up). SUNRISE is literally USELESS unless they pay you a salary for doing NOTHING.

ANSWER: I have sent it multiple messaged via your contact form (excactly the mentioned one) and there is still no result of it.

I see a lot of negative reviews but I've never experienced any of those issues. My experience with Sunrise has always been good.

Wanted to cancel a product and Mr. Sveshta helped with friendliness and professionalism. He also have some offers which I don’t have to pay more every month anymore. Thank you Mr. Sveshta. Keep up the good work.