viagogo Reviews 

8,401
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 456 reviews, reviewers had a great experience with this company. Customers genuinely appreciate how quick, intuitive, and straightforward the purchasing process is, with many receiving their digital tickets seamlessly. People also mention that accessing events and entering major venues goes smoothly once tickets are successfully transferred to their accounts. Some reviewers were not happy with the high ticket prices and heavy administrative fees added during the final checkout stage. Others mentioned feeling quite stressed due to receiving their tickets late right before the scheduled start of the event. A few consumers also noted that general uncertainty around ticket delivery methods caused unnecessary worry and frustration.

What people talk about most

Order

Reviewers highlight ambiguous aspects of order, as customer experiences vary significantly. Many consumers... See more

Price

Clients share ambiguous opinions on price, with many reviewers reporting great deals, amazing rates, and... See more

Website

Customers had ambiguous experiences with website, starting with initial fears and reluctance due to inflated... See more

Service

Customers consistently note ambiguous experiences with service. While many reviewers praise the fast mobile... See more

User experience

People report positive experiences with user experience, highlighting the intuitive interface and smooth,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The seats were amazing! We had an unforgettable time, it was a unique concert!! My only issue is that I bought this tickets because vip parking was included, when we arrived to the venue, they didn't... See more

Rated 4 out of 5 stars

The venue was relatively small, and our tickets were standing room only (most of the audience was in the sitting), so the concert cobditions were not ideal. Thw show itself was very good but our viewi... See more

Rated 4 out of 5 stars

Amazing service, very quick communication and super nice staff and chat agents!! The price of the tickets was high, especially because of the hidden fees, but its nowadays expected from almost every t... See more

Rated 4 out of 5 stars

Purchase was easy and I received my tickets quickly, much sooner than I'd expected. On the day they were scanned at the gate and everything went smoothly. I have to say though tahat I am a nervous p... See more


Company details

  1. Event Ticket Seller

Information provided by various external sources

Tickets for Concerts, Sport, Theatre at viagogo, an online ticket exchange. Buy and Sell Tickets 100% safe and guaranteed.


Contact info

3.9

Great

TrustScore 4 out of 5

8K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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3.9

All reviews

(8,401)

1,043 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

It was good I got the tickets however I…

It was good I got the tickets however I would like there to be a mandatory time for the seller to transfer the ticket (48 hours...), so that it is completely safe. Because it took me over a week to receive the tickets when ticket transfers were already open.

19 August 2026
Unprompted review
Rated 5 out of 5 stars

My tickets were fantastic, so was the service

My tickets were fantastic, and so was the customer experience. I was super nervous because the event was Saturday and I hadn't received tickets by Friday evening. I utilized the chat feature and I was advised that I would certainly get my ticket , and it would be at least 3 hours prior to the event. That late night text response really put me at ease and was greatly appreciated!

21 August 2026
Unprompted review
Rated 4 out of 5 stars

Amazing service

Amazing service, very quick communication and super nice staff and chat agents!! The price of the tickets was high, especially because of the hidden fees, but its nowadays expected from almost every ticket reseller website. Overall, if you need last minute stress-free tickets i would reccomend this (especially for big concerts and venues…)

19 August 2026
Unprompted review
Rated 5 out of 5 stars

Was very easy

Was very easy, and communication, the process was very clear.

A great way to purchase tickets, especially for a tourist that can’t purchase tickets through the official lines.

The game was long sold out(Borussia Dortmund vs Bayern Munich) so I was very happy to be able to attend.

22 August 2026
Unprompted review
Rated 1 out of 5 stars

i cannot put zero so i put one my…

i cannot put zero so i put one my experience with viagogo was a nightmare. i book 2 tickets for arianna grande o2 concert in london. And the tickets never arrive they give you a fake email to go retrieve the tickets and the whole process is a big scam !selling tickets that they will never delivered and if you call customers service they will keep say we escalating the problem and never gona resolve the issue as it all fake. my advise dont buy on viagogo its very stressful and you will loose your money!

20 August 2026
Unprompted review
Rated 5 out of 5 stars

Was very good but!

Was fantastisch! But the security guy were unfriendly with my boys because they were fans of Real Madrid! That was so ridiculous

16 August 2026
Unprompted review
Rated 5 out of 5 stars

The experience was great

The experience was great. The process of buying the tickets was smooth and simple. The e-tickets were available for download in a shirt period of time, although I was a little bit scared about them, considering I bought the tickets within one week before the concert.

16 August 2026
Unprompted review
Rated 5 out of 5 stars

Ordered tickets to the Bittersweet…

Ordered tickets to the Bittersweet festival which were sold out everywhere else. Tickets came 2 days before the festival date, they were legit and we had no issues at the entrance. Thank you!

14 August 2026
Unprompted review

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