I usually love Urban, and they sent the package really quickly, but they sent the item I ordered in the wrong color, I was very excited waiting for my new sheets, and felt very disappointed when I s... See more
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I received my order and I’m very disappointed with the quality. One of the hoodies arrived with a broken zipper (Jaded london stud monster hoodie), and it had a sequin design from which a sequin has... See more
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Found just the belt I was looking for, seems good quality. Good ordering experience. Paid for next working day delivery but did not receive til nearly two weeks later
Company replied
Parcel came open - which is ALWAYS a concern. Luckily, everything was there and intact. That said, shipping took slightly longer than anticipated. All of the products however were perfect.
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Company details
About Urban Outfitters
Written by the company
Hey, thanks for leaving us a review! We really appreciate your feedback, the good, the bad and the funny…
ABOUT URBAN OUTFITTERS
A destination for style, home and one-of-a-kind vintage. Feel inspired and get creative with our curated edits and exclusive collections. Discover most-hyped drops and the brands you love, only at UO.
Customer Service
Still haven’t answered your question?
UO Rewards
Your exclusive access to all things UO. Earn points every time you shop, plus be the first to know about new arrivals, VIP offers, giveaways, sale previews, events and more. Become a member, stay connected and start earning.
UO Culture
A space for our community to tell their stories. Explore ideas for your life, space and creative mind, plus discover the brands, books and creators on our radar.
UO In Progress
Our mission? To do better by the planet and our people. Join our journey to drive positive change.
Contact info
United States
- www.urbanoutfitters.co.uk
3.5
Average
35K reviews
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Came with teenage granddaughters
Came with teenage granddaughters, both found items to get.
Good variety of goods.
24 August 2026
Apparently goods damaged by the…
Apparently goods damaged by the delivery form and now out of stock and they didn’t automatically refund
24 August 2026
I bought a couple of clothing the girl…
I bought a couple of clothing the girl on the till was friendly lovely to see that as no other store is like that, bit messy in the sale section but then that could be because you are short staffed, who would normally pick it up and hang it on the rails, so while I was there selecting I put a lot back on the hangers and on the rails, best cloths ever
24 August 2026
love Urban Outfitters and always find…
love Urban Outfitters and always find their clothes stylish and great quality. I had no issues at all in store, and the sales assistant was very friendly, helpful, and welcoming. Overall, a really positive shopping experience and I’ll definitely be back!
24 August 2026
Half of my order has been send back…
Half of my order has been send back without ever getting to me. Part of it has never been shipped and it took them over a month to reach out to me and after asking for information about delivery they said that it will be shipped and then just got send back again
27 July 2026
Cute but size issue
So amazing!… but item I bought kept getting bigger as I used it. Apart from that I LOVE them!!!
23 August 2026
Informed on whole process and received…
Informed on whole process and received item quickly
24 August 2026
Was no help at all and made me looose…
Was no help at all and made me looose my money and parcel
24 August 2026
Better customer service is needed
The price on the page didn't carry over in the basket making it more expensive than advertised.
Delivery took 9 days with Evri for 1 item yet the other item arrived in 3 days with inpost. Thankfully they are refunding the delivery charge.
24 August 2026
love them every time!
7 August 2026
Great offer
I found a really great pair of jeans that fit perfectly and have a super quality. I was particularly enthusiastic about the great offer and the very good price-performance ratio.
21 August 2026
Great bag and the delivery was quick
24 August 2026
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