Treetime Reviews 

2,012
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 201 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products' beautiful and realistic appearance, often highlighting their high quality and ample space for ornaments. Many found the setup easy and appreciated the excellent lighting options. The ordering process was generally smooth, with consumers frequently commending the fast delivery and top-notch, helpful customer service. However, some customers noted product quality issues, such as trees not appearing as full or realistic as expected, or arriving with specific manufacturing defects, minor damage, or missing components. A few other people also felt that delivery times could be longer than anticipated, with some orders experiencing delays or not arriving as scheduled.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers praising the beauty and realism of the trees,... See more

Quality

Customers consistently note positive experiences with quality, often praising products as high quality,... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the speedy and fast... See more

Customer service

Users describe positive interactions with customer service, highlighting excellent communication and... See more

Order

Reviewers highlight positive aspects of order, with many finding the ordering process easy and user-friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Beautiful tree,fast delivery. Holds every ornament we have. Enough room between branches for ornaments to hang not lay on branches. Extremely satisfied. Was very skeptical on getting an artificial tr... See more

Company replied

Rated 5 out of 5 stars

Personal customer service is top-notch and real people to speak with. My first artificial tree that I swore I would never get. Quality of tree is pretty good. Some plastic needles have extra "tags"... See more

Rated 5 out of 5 stars

I bought my tree early, on sale, and put it up before Thanksgiving. It’s beautiful and I’m enjoying the full joy of celebrating the birthday of my Lord Jesus Christ. Many blessings to you this seas... See more

Company replied

Rated 5 out of 5 stars

I received this tree before Christmas knowing that I would use my old tree for this season and us my new tree from Tree Tim go December 2026. I researched many high end websites and this business had... See more

Company replied


Company details

  1. Christmas Store

Information provided by various external sources

Treetime is America's number one choice for the best artificial Christmas trees, wreaths and garland. Enjoy shopping the largest selection of prelit Christmas trees online with over 75 unique tree styles to choose from. Our pre-lit trees have the most realistic and natural appearance that is true to nature's creation. We design our artificial trees around quality, reliability, and lifelike evergreen foliage using Real-Needle ™ technology.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(2,012)

201 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

I cant answer this as I don't know how…

I cant answer this as I don't know how my experience is or will be, the Christmas Tree is on backorder and not ready to ship yet.

8 May 2026
Treetime logo

Reply from Treetime

When you bought this it was on pre-order. We are waiting for these to come back in stock and as soon as it does it will ship to you. This is why you haven't rec'd the order yet. Please accept my apologies as the invitation for a review is automatically sent a few weeks after purchase and doesn't account for pre-orders in the off-season.

Rated 5 out of 5 stars

Impeccable customer service

Impeccable customer service! They were out of the smaller tree in this style that I had originally ordered. A very kind woman called me and worked with me and searched with me until they honored the price for the 1 foot taller tree that they did have in stock because nothing else worked with my space at home.Overall, a great experience with the company. And the tree is beautiful!

24 May 2026
Treetime logo

Reply from Treetime

Thank you so much for your wonderful review.

Rated 5 out of 5 stars

I liked that your site gave a visual of…

I liked that your site gave a visual of what I purchased on a Christmas tree and how to decorate around the candelabra ♥️

9 May 2026
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Reply from Treetime

Thank you for taking the time to write us a review and for being our customer!

Rated 5 out of 5 stars

I managed to order and receive the…

I managed to order and receive the replacement bulbs for my tree. they arrived within a few days of orderingm

1 May 2026
Unprompted review
Treetime logo

Reply from Treetime

Thank you for taking the time to write us a review and for being our customer!

Rated 5 out of 5 stars

Able to buy a Christmas tree out of…

Able to buy a Christmas tree out of season at reasonable price. as president of a New York State Society (Children of the American Revolution), we are partnering with Daughters of the American Revolution to decorate a Christmas Tree in Patriotic theme for America 250. the youngsters are working on crafting handmade decorations for the 4ft. tree that we obtained from your company. this will be offered up for auction at a Christmas Festival in late Autumn to benefit a local museum and historical site in our community (Canandaigua Granger Homestead). this could prove to be a very generous donation and great service project from our young CAR members, including the patriotic values of historical preservation and service that CAR embodies. by offering a quality project for a value price and adding the charm of designing handmade ornaments, it increases the potential value of our donation. thank you. we will consider using your company in the future. Natalie DeTraglia, senior leader Ensign Robert Wilson, New York Society Children of the American Revolution

12 April 2026
Unprompted review
Treetime logo

Reply from Treetime

Thank you for taking the time to write us a review and for being our customer!

Rated 1 out of 5 stars
Treetime logo

Reply from Treetime

When you bought this it was on pre-order. We are waiting for about 200+ of these to come back in stock and as soon as it does it will ship to you. This is why you haven't rec'd the order yet. Please accept my apologies if this wasn't made clear and let me know if you'd like to keep the order active.

Rated 5 out of 5 stars

Beautiful full branches

The tree I purchased was full with greenerie & well lit. Fits perfectly on my end table. I leave the tree up year round & change decorations for the season. Everyone loves it. The previous tree I had was a little large & very few branches. This tree is great!

15 April 2026
Treetime logo

Reply from Treetime

Thank you for taking the time to write us a review and for being our customer!

Rated 5 out of 5 stars

Able to purchase a Christmas tree out…

Able to purchase a Christmas tree out of season at fair price . As president of a New York State Society ( Chilren of the American Revolution( we are partnering with Dons of the American Revolution to decorate a Christmas Tree in Patriotic theme for America 250 .. The youngsters are working on creating handmade decorations for the 4ft. Tree that we purchased from your company . This will be offered up for auction at a Christmas Festival in late Autumn to benefit a local museum and historical site in our community (Canandaigua Granger Homestead )
This could prove to be a very generous donation and great service project from our young CAR members including the patriotic values of historical preservation and service that CAR embodies .
By offering a quality project for a value price and adding the charm of designing handmade ornaments it increases the potential value of our donation .
Thank you . We will consider using your company in the future .
Natalie DeTraglia , senior leader Ensign Robert Wilson , Nee York Society Children of the American Revolution

16 April 2026
Rated 5 out of 5 stars

Quick delivery

Quick delivery. Tree looks good and the storage case looks pretty heavy duty. Hopefully all works well when we setup for first time this coming holiday.

11 February 2026
Rated 5 out of 5 stars

Easy to set up

The tree was exactly as they advertised. It was easy to set up, I liked having a remote control & choosing what color I wanted to enjoy that day.

17 January 2026
Rated 3 out of 5 stars

spare Bulbs— little help from Company.

I have a 20 year old artificial tree and the lights are starting to burn out. The spare bulbs in the store are of a different size.

Google led me to you. I asked for assistance helping locate the correct bulbs, providing all the specifications on the tree. I expected as a Christmas Tree store you would have some information about older trees. The response I got was, paraphrasing, we don’t have that info and I should use the pictures as a guide. So that is what I did. I held up my burned out bulb to the computer screen and tried to find a match. The seems like an opportunity for the company. Become the experts on current and past trees!! It is your business.

29 January 2026
Treetime logo

Reply from Treetime

We only provide spare bulbs for the trees we sell and manufacture, unfortunately. This is likely why you couldn't find what you're looking for. My guess is your tree was from Tree Classics, which was a store that went out of business back in 2010. I hope you have luck with your tree and repairs.

Rated 5 out of 5 stars

Perfect Tree

This tree, the Victorian Fir, is perfect if you like to load up with decorations. The tree is very full but with enough space in between branches for ornaments. The shape was perfect, I did not want a cone shaped one and these branches were nicely staggered, like a real tree. I’m very happy with my purchase.

28 January 2026
Rated 5 out of 5 stars

The ornament is beautiful

The ornament is beautiful and I can use this not just for Christmas but because the tree on the ornament is decorated with hearts I can put it for Valentines day too with the rest of my Valentines decorations.

22 January 2026

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