The Christmas Loft Reviews 

269
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 67 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent quality of the products and the wide selection available, often finding exactly what they were looking for. The ordering process is consistently praised for being easy and efficient, with clear communication throughout. Reviewers also frequently commend the fast shipping and the exceptional care taken in packaging, ensuring items arrive promptly and in excellent condition. However, some customers also noted that a few items arrived damaged, with issues such as bent metal components, spliced lights, or broken tabs on products.

What people talk about most

Product

Consumers are delighted with the products, often highlighting their quality and perfect condition upon... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the promptness and speed of... See more

Quality

People report positive experiences with quality, with many customers praising the excellent condition and... See more

Order

Reviewers highlight positive aspects of order, consistently praising the ease and speed of the ordering... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent customer service : originally ordered incorrect item and when I immediately noticed the wrong item I emailed @ asked to change it. They did it quickly with no issues. And my packed arrived... See more

Company replied

Rated 5 out of 5 stars

First items I purchased from CL the other day. You were the only site that had exactly what I was looking for by SKU number! Your transaction process was easy, your shipping was fast, and I will enco... See more

Rated 5 out of 5 stars

The cardinal I purchased was top quality. It’s so beautiful. It was shipped in very protective wrapping and arrived very quickly. I’m so pleased with everything about my purchase.

Rated 5 out of 5 stars

The ordering process was extremely easy. The selection was extensive and the shipping was super fast! When I got the products, I was blown away as to the quality and perfect of each. Highly recommend!... See more


Company details

  1. Christmas Store
  2. Children's Toys Store
  3. Christmas Market
  4. Collectibles Store
  5. Gift Shop
  6. Seasonal Goods Store

Written by the company

The Christmas Loft is a family run business established in 1980. Our website, www.christmasloft.com is an extension of our three stores based in New Hampshire, it offers thousands of seasonal home decor, toys, ornaments, trees, sweets, Halloween decor and much. We offer fast shipping with tracking numbers, email updates, easy returns and a full time dependable customer service who are always there to help. Feel free to reach out to us via our live chat, or send us an email at info@christmasloft.com or call us at (603)745 8297 if you have any questions. After 40 years in business we know that our customers are number one. We love Christmas and what we sell and do and we hope that we can share that joy with you.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

269 reviews

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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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4.7

All reviews

(269)

68 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Option 1: Customer Service ke liye ​"Extremely Poor Customer Support" ​Option 2: Late Delivery ke liye ​"Terrible Delivery Service and No Communication" ​


Option 1: Poor Customer Service (Customer support kharab hone par)
> "Extremely disappointed with the customer service. I tried reaching out multiple times regarding my issue, but I received no helpful response or resolution. Very unprofessional, and I would not recommend this company to anyone."
>
Option 2: Late Delivery / Shipping (Delivery late hone par)
> "Terrible experience with delivery. My order took way longer than promised, and there was zero communication or updates from the company's side. Expected much better service for the price paid."
>
Option 3: Poor Product Quality (Product kharab ya low quality hone par)
> "Very disappointed with the quality of the product. It did not match the description provided on the website and stopped working shortly after arrival. Complete waste of money and a frustrating experience."
>

4 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service : originally ordered incorrect item and when I immediately noticed the wrong item I emailed @ asked to change it. They did it quickly with no issues. And my packed arrived promptly and well packed. NOTHING BROKEN ! I will definitely order from them again and again ! 💜

3 June 2026
The Christmas Loft logo

Reply from The Christmas Loft

Thanks so much for the lovely feedback. Happy that we could to catch that order swap for you before it headed out. Thanks for saying so! Stephen

Rated 5 out of 5 stars

Entertaining place to visit

Entertaining place to visit. we reside in Colorado and they delivered to us swiftly. our items were well packaged to safeguard them. we would visit again if we are in that part of the country.

9 June 2026
Unprompted review
The Christmas Loft logo

Reply from The Christmas Loft

Really appreciate the kind words, Julie. So glad everything arrived in perfect shape out west. Stephen

Rated 5 out of 5 stars

Enjoyable place to visit

Enjoyable place to visit. we reside in Colorado and they delivered to us promptly Our items were well packaged to safeguard them. we would visit again if we are in that region of the country.

28 May 2026
Unprompted review
Rated 5 out of 5 stars

Christmas wonderland

I drove hours to get here and it was worth every mile. Thousands of unique ornaments and staff friendly and helpful.

20 December 2025
Unprompted review
The Christmas Loft logo

Reply from The Christmas Loft

Thank you so much! Really appreciate you making the trip and sharing those kind words! Stephen

Rated 5 out of 5 stars

Yeti stuffed toy

I love my new Yeti stuffed toy! Great communication with this company and very timely delivery from Ontario to Alabama.

1 April 2026
The Christmas Loft logo

Reply from The Christmas Loft

Thanks so much for the review, Meg! Happy you liked your Yeti toy! Stephen

Rated 5 out of 5 stars

Fairprice

Fairprice, fast shipping, I highly recommend these good folks

26 March 2026
The Christmas Loft logo

Reply from The Christmas Loft

Really appreciate the shout-out, Dan! Thanks for recommending us! Stephen

Rated 5 out of 5 stars

An experience with Christmas loft

Spending Christmas in a loft was one of the most magical experiences I have ever had. The moment I walked in, I was greeted by warm golden fairy lights hanging from the high ceilings. Also a tall Christmas tree stood proudly near the large windows, decorated with silver and red ornaments that sparkled whenever the lights reflected off them.
Soft Christmas music played in the background, filling the loft with a calm and joyful atmosphere, this really made my experience with Christmas loft felt intimate, stylish, and unforgettable.

28 November 2025
Unprompted review
The Christmas Loft logo

Reply from The Christmas Loft

What a beautifully written review. Reading this absolutely made our day! We work hard to make the loft feel special. Thank you so much for sharing! Stephen

Rated 4 out of 5 stars

Jabberin Jack

Good product but the small piece on the top of the pumpkin had a broken tab. Arrived promptly and works without any problem.

22 October 2025

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