Trade Depot Reviews 

3,586
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 1,907 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent pricing and wide selection of quality products, often finding items at a fraction of competitors' costs. Many highlight the helpful and efficient staff, who provide great service. The delivery service is frequently commended for its speed and convenience, with many appreciating free and timely doorstep deliveries. However, some customers experienced inconsistent delivery communication, significant delays, or broken promises. A few also struggled with customer service, particularly when resolving issues concerning missing or faulty product parts.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the ease of use,... See more

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with the quality and... See more

Price

Reviewers mention positive feedback about price, consistently highlighting good value, reasonable prices, and... See more

Service

Consumers find service to be positive, with many reviewers highlighting efficient, friendly, and fast... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, efficiency, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Trade Depot had the freezer I needed at a great price. The guarantee/warranty is no different than the "high end" brands at a fraction of the price.

Rated 4 out of 5 stars

Delivery was ok, but didnt receive good communication. Product turned up without me knowing it was coming. Pricing is good.

Rated 4 out of 5 stars

Front of desk team are helpful. Lay out is ok. A docket number system for picking up orders, names are often mispronounced and can embarrass or offend people.

Rated 5 out of 5 stars

The warehouse was easy to find, tons of parking. Good display of products throughout the building in a practical sense. Had a very good interaction with the salepeople who really understood what we... See more


Company details

  1. #1 of 2 best companies in Home Improvement Store
  2. #1 of 1 best companies in Air Conditioning Store
  3. #1 of 1 best companies in Bathroom Supply Store
  4. #1 of 1 best companies in Hardware Store
  5. #1 of 1 best companies in Kitchen Supply Store
  6. #1 of 1 best companies in Refrigerator Store

Written by the company

Trade Depot was founded with the single mission to provide Kiwis with beautiful and functional home improvement products at affordable prices. Our key product focus is in Bathrooms, Kitchens, Appliances, Laundry, Heat Pumps, Lighting, Tools, Hardware, Plumbing and Electrical.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 28% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.4

All reviews

(3,586)

1,878 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

First call to call center to get…

First call to call center to get availability, said they would call me.back , never did .called again ,same response, never called back. 3rd call sorry will.not be in this location for 3 more weeks .so I change to a different product and ordered online as stock was showing in store. Go to collect , sorry nil stock available. Big time waster

22 July 2026
Unprompted review
Trade Depot logo

Reply from Trade Depot

Hi Paul, I'm sorry to hear about your experience with us. I've requested more info so I can look into how this happened and resolve it immediately for you.

Rated 5 out of 5 stars

I did a good review a few days ago.Did…

I did a good review a few days ago.Did it not reach you. I am very happy with my purchase, this time it is the Zen Cake Mixer. Great service, quick delivery by a very nice, polite and friendly courier delivery man.Thank you for great service throughout my buying process with you. Cant fault the service at all

19 July 2026
Rated 4 out of 5 stars

Delivered a damaged shower liner with…

Although there was an issue it is getting sorted -thank you, Louis.

20 July 2026
Unprompted review
Trade Depot logo

Reply from Trade Depot

Hey Josie, our Customer Service Manager, Louis, has reached out to resolve this for you. I'm sorry to hear the shower liner was delivered damaged.

Rated 1 out of 5 stars

No. Just no.

This is the absolute worst company to deal with. There are always delivery issues and to get a response is nearly impossible. The delivery company they use is also completely hopeless- 9/10 times things arrive damaged.

18 July 2026
Unprompted review
Trade Depot logo

Reply from Trade Depot

Hi there, I'm sorry to hear you've had a frustrating run of experiences. I've requested more info from you so that we can look into this and get it sorted for you!

Rated 5 out of 5 stars

Too Easy

The warehouse was easy to find, tons of parking. Good display of products throughout the building in a practical sense. Had a very good interaction with the salepeople who really understood what we needed and were happy to see the transaction through to completion.
All in all, happy with the purchase and pleased with the customer service. "Good on ya Trade Depot"

17 July 2026
Unprompted review
Rated 4 out of 5 stars

Entry level Midea Dishwasher, Good Value Overall – A Few Things I Wish I’d Known First ⭐⭐⭐⭐☆

I purchased this dishwasher online from Trade Depot and overall I’m happy with both the product and very happy with the service. The Trade Depot team were excellent. I needed to change my delivery timing after ordering and they were friendly, helpful and easy to deal with. The installer was also prompt, professional and did a great job.

The biggest thing I’d like future buyers to know isn’t actually about the dishwasher itself—it’s about the delivery and installation process. If you pay for installation and removal of your old dishwasher, the installation is not done on the delivery day. I hadn’t realised this when ordering. I think it could be made clearer when you select the install and removal item in the online checkout. Also, the delivery driver will leave the dishwasher at your property but won’t bring it inside the house. I understand this reduces the risk of damage, but if you’re not a tradie or don’t have someone to help, make sure you have somewhere safe (like a garage) to store it until installation. That was probably the biggest surprise for me.

As for the entry level Midea dishwasher, it represents good value for the price, but there are some compromises compared with more expensive models. The lower basket has quite short tines, which work well for dinner plates but aren’t ideal for deeper pasta bowls I use a lot. I can only fit 3 bowls where my very old previous dishwasher took 7. The upper rack also doesn’t accommodate many standard-sized mugs and taller drinking glasses unless you lower it, but doing that does not leave room for the spray arm to move above standard Briscoes dinner plates underneath. I’m gradually finding a loading routine that works, but it doesn’t have the flexibility of higher-end machines.

One other thing worth mentioning is the drying. I’d read another review saying there was quite a lot of moisture left inside after the cycle and thought I could live with it. There is actually more water than I expected. The grey plastic ends of your and lower racks two a lot of water. And the cutlery tray traps even more! This totals a surprising amount of water retained. Wiping them dry can leave a tea towel soaking wet. The dishes themselves are very clean and dry. I thought the app was gimmicky and didn't expect I'd use it but it's actually very cool. Once loaded I put the further tablet in and walk away. I can set the timer or start it from my phone without having to come back to the room. Great for taking advantage of off peak power.

Overall, I’d recommend both Trade Depot and entry level Midea dishwashers if you’re shopping on a budget. The customer service was excellent, the installation process was smooth once arranged, and the dishwasher offers good value for the money. Just go into the purchase understanding the delivery process and that this is an entry-level machine with a few practical compromises. Would definitely buy from Trade Depot again!

3 July 2026
Unprompted review
Rated 1 out of 5 stars

Don't buy cabinets from them

After 3months I did not receive all the pieces I needed to assemble my kitchen units. I DO NOT recommend ordering any cabinets from them if you NEED them.
Their communication is poor. It took over a week for a response.
They have told me they wont refund me until they have them returned to them but are yet to collect them even though I have boxed and had them sat ready.
Im taking this further if they dont sort this in the 2week window I gave them which ends this Friday (its Tuesday now).
They are now saying I didnt return the items they never sent me(reason I wanted to return refund in the 1st place)

14 July 2026
Unprompted review
Trade Depot logo

Reply from Trade Depot

Hi Dani, we’re sorry this has taken longer than it should have to get sorted. When the driver came out, they collected the rest of the order, but said these particular boxes weren't out at the time, so they couldn't be picked up on that visit. Our dispatch team has scheduled a collection for the remaining item, and your refund will be processed as soon as it's back with us.

Rated 4 out of 5 stars

Great price great product friendly…

Great price great product friendly staff my only thing would be when your stocks are low makesure its actually there as I brought online and choose to pick up only to find that the stock you had in system wasn't there took time outta my day for that error thanks

11 July 2026
Unprompted review

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