TIM Reviews 

Stay away at cost from Tim , too much mess inside the company, I cancelled the WiFi one year ago, but they keep sending bills , pathetic thiefs, we sent Many registered posts to cancel the WiFi , we are using another WiFi since January 2026 , but this thief company still sends bills , robbing our money without providing services, is that normal for them, I never never had such bad experiences in my life , I am writing to protect someone when read my review, don't buy tim product, boycott them , because they very bad company ever

Terrible service, ADSL bill increased by 74% in a few years without any justification or communication, no human assistance and the AI ​​one doesn't work well, in addition to the various problems of poor service over the years. I'm canceling, but I'm having trouble doing that too.

The worst mobile company I have ever used, their customer service is basically a 3 hour music phone call to finally get connected and have someone laugh and then hang up the phone to you.

My mother has had a landline since 1980. Recently, the copper network was replaced with optical fiber, and as a result our line was disabled. We were told that we need to switch to fiber in order to have the line reactivated.
My mother is 83 years old and I am trying to solve the issue from abroad.

Every time I try to call one of the two numbers dedicated to customers living in European countries (+39 0285951 and +39 0636881), I remain on hold for a very long time, and eventually the call drops or the agent transfers me to another department, asking me to wait for up to an hour.

This situation is unacceptable. It seems that TIM does not provide any effective customer service for its clients, not even to resolve very simple issues. Meanwhile, we continue to pay the fixed monthly cost for a line that is currently inactive.

Customer service sucks... more than one week trying to get in touch with somebody and never succeeded.
Worst company ever in terms of customer service

Tim very bad company, they never ever bother about customers, only intention is robbed the customer much as they can , I already cancel contract one year ago they keep sending me invoice every month, there is no people to complain, even I sent many registered posts no difference, I am paying the bills without WiFi service, whats wrong with this company, every come together and sue this company to violating consumer rights, otherwise they will keep robbing us , i am writing this because i want to save someone from this thief company, stay away at all costs

🤬 I bought a sim card before 2 weeks payed 25 euros in italy south tyroll from the day I bought it it wasn't working I went back to them 4 times each time they tell me to do something I did all what they said today I went back they told me we are changing your sim card it might be the issue and they demanded 25 more euros absolut robbery i left them the sim card they can have fun with it .
if you don't want to have my pain please choose another company

Customer service is slow, it is difficult to communicate your problem and they take everything as "connectivity problems." I organized my wifi in advance, because my work requires it, but after 8 days I am still without TIM internet.

Avete rotto ....xxx@@@ con ste chiamate QUOTIDIANE dal call center per far passare a TIM!!!!!!!!!!!!!!!!!

continuous problems, no customer service, indecent app, annoying and useless chatbot. A complete disaster

Shocking.

Shocking.
We used used TIM for many years and this is how it went.

Weather took down a cable , took TIM over 4 months to come and repair it.
At least 4 times a day and 100% EVERY morning the internet would be down which then meant the boredom of continued switching on and off till it came back on ... which was always minimum of an hour later.

TIM customer service is a waste of effort in every sense, simply no one wanted to help.

Changed to another well known provider and works perfectly ever since.

TIM useless

Activation was fast, in 30 minutes my eSIM was active and internet very fast.

Visit Marco in Tim store at metro to help with SIM cards.
He was friendly and very helpful. Highly recommend if you are having Sim issues.
Thanks Marco 😀

The worst experience i ever had, they are not nice at all and really really the worst costumer service

These are bastard scams charging me more than triple the amount of my subscription for absolutely no reason and no help offered

Tim was problematic from day one. My mobile line didn't activate automatically, and I was without internet for a week. After moving, I decided to get home internet, and they sold me Tim Wi-Fi Go alongside fiber, even though I didn't want it, saying I could cancel it in the first month. But they still haven't installed fiber in my house. My first appointment was for June 8th, and they called to cancel it right at the appointment time, not before. Even worse, I scheduled a second appointment for today, and this time they didn't come or even call. I'll be looking for other operators next week because what they did is unacceptable. What if they had installed it? Being stuck with this operator for two years sounds terrifying.

Don't make the mistake of thinking this is an actual company, with professional employees and technology that works. Never have I ever dealt with a worse company, unfortunately it's basically a monolopy so people have no choice but to go with them.
I ordered wifi at home, they installed some antenna system which I never asked for, as I wanted regular wifi. For two months, it has not worked at all. You're obliged to spend hours on the phone asking for a technician, when they come they confirm their technology doesn't work, they say they will let TIM know, but you never hear back.
Of course when it's time to pay your bills, TIM is on time. I've spent hours on the phone every day for weeks to speak to someone, as soon as they pick up (after 75 minutes sometimes) they sound like they're on another planet, often complaining that they can't hear you. In fact, some have hung up on me. I believe this is done intentionally.
Good luck if you ever use them - there is no end, you'll be stuck with their devices and no chance to speak to anyone. Horrible experience, joke of a company, be warned. Companies like this shouldn't even exist.

I just moved to Santa Croce sull Arno and signed up with TIM for my internet connection. Totally an awful experience! Don’t go near them! Didn’t hear anything for more than a week. I went back to the store and they said that their record showed that I canceled. Not true. Eventually II got an appointment for a technician. They called and changed the time, but the man never came. Back to the store again. Again they said that I canceled. Of course not true. TIM called again and said that a technician is coming the next day but they couldn’t say what time. I am giving up and canceling the contract. Also I am writing a complaint to the right authority.

Almost daily fraudulent attempts on my fixed telephone to trick me into moving to TIM, even though I already denounced them to the Agenzia Privacy as I am on the registro delle resistenze. The agenzia did nothing of course.

TIM WIFI NO SHAME ON YOU , YOU CHARGING BILLS WITHOUT PROVIDING SERVICES, SOON YOU WILL RUN OUT CLIENTS , YOU ARE STEALING MONEY FROM PEOPLE , BECAUSE YOU ARE THINKING UNTOUCHABILE ,SOMEONE SOON OR LATER MAKE LAWSUITS AGAINST TIM , YOU FORCE TO PAY MILLIONS, ACCOURDING TO TRADING STANDARDS, YOU ARE VIOLATING , KEEP IN MIND