Fantastic customer service - thanks Connor! When my original order didn't turn up, due to the courier not delivering, SportsShoes.com (Connor) reacted quickly by sending a replacement via Royal Mail.... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
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Often, the most telling experience comes when things don't go quite right. My initial order failed to arrive, so I contacted them (using the convenient link in my despatch/tracking info), and filled o... See more
Company replied
A great customer experience all round. Easy website navigation, so finding what I was looking for took no time, and there was a wide range of items to choose from. Clear indication of stock availabili... See more
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No complaints, delivery was express so got my order delivered within 1-2 working days. Good wide selection of brands and a variety of different models and colours to choose from. It was my birthday re... See more
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Company details
Written by the company
SportsShoes.com, the UK's number 1 Run, Gym & Hike retailer. We specialise in footwear and apparel for beginner enthusiasts to elite level athletes. Our teams work tirelessly to make our customer experience better and better so people can choose the right shoes and apparel to achieve their fitness goals.
Contact info
SportsShoes.com, The Park, Jubilee Way, BD18 1QG, Bradford, United Kingdom
- +441274 530 530
- customerservice@sportsshoes.com
- www.sportsshoes.com
4.5
Excellent
109K reviews
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Great service as always
Great service as always. Chloe even reached out personally to see if I got my order after evri said there would be a delay
23 July 2026
Unprompted review
Great service
Great service
My first time ordering from this company and I am pleased with the service and quality of item. I ordered the Hoka Araihi 8 trainers.
20 July 2026
Excellant customer service.
21 July 2026
The usual excellent service
As usual easy to order get the trainers I need and quick delivery
20 July 2026
A lovely pair of Mizunos at a terrific…
A lovely pair of Mizunos at a terrific price with speedy delivery
21 July 2026
Good deal and on time free delivery
I admit I was initially quite skeptical about making this purchase. However, after some consideration, I decided to go ahead and buy them. I'm so glad I did, as it turned out to be a truly great deal. The value I received was excellent, and I'm very pleased with my decision.
21 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Everything really easy and prices are…
Everything really easy and prices are superb. Let down by Evri who are notoriously poor. You should really reconsider your delivery partner
21 July 2026
Reply from SportsShoes.com
Hi, Ashlea!
Thank you for taking the time to leave us a 4-star review!
We're delighted to hear that you found the ordering process easy and were pleased with our competitive prices.
We're sorry to hear that your experience with Evri impacted your overall impression. We understand that courier preferences can vary, and we appreciate your feedback. While Evri is one of our delivery partners, we also offer delivery with Royal Mail. If you have a preferred courier, you can contact our Customer Service team after placing your order, and we'll be happy to arrange Royal Mail delivery wherever possible.
Thank you again for your feedback. We hope to have the opportunity to provide you with a 5-star experience on your next order.
Kind regards,
Kasia
Excellent service
Excellent service, really good price and fast delivery. Would definitely recommend
20 July 2026
Reply from SportsShoes.com
Good afternoon, Kazilla,
I appreciate you bringing this to our attention. I sincerely apologize for the inconvenience caused by your order not arriving - please accept our heartfelt apologies. Whilst our couriers generally do have a high success delivery rate, we do appreciate that sometimes things can go wrong and understand the frustration. I have looked into this matter and can assure you that our team is actively working to resolve it. Your claim has just been accepted, and your replacement will be processed very shortly. We are truly sorry for the loss of your order, but please know that we are dedicated to rectifying this situation!
Kind regards,
Kasia
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