Sony España Reviews 

No disc, no buy. Play has limits.

I’ve seen multiple reports on social media from users experiencing the same issue: on Bravia OLED TVs less than four years old, a translucent band appears at the top of the screen. Sony offers no solution, claiming the units are out of warranty. I own a KD-65A8 with the exact same problem. €1,700 thrown away.

I tried for a week to make an online order. The web store was defective and the support team in Germany took 2 days to respond to every email and kept blaming me for the problem.

Eventually they admitted that the store page was faulty and by the time I was able to make my purchase the discounts and free gifts had been removed.

I made a purchase on the basis that they would honour the basket price when I originally tried to order but so far I have had no confirmation despite stating that I would refuse delivery and buy from a different company unless they honoured their promise prior to delivery.

I have wasted a week trying to purchase, have been very tolerant despite them failing so far to confirm and organise the revised cost so I can see why Sony has such a poor rating in Spain.

I will refuse delivery and spend my €5k elsewhere as I am realising that Sony Spain is not interested in being diligent or honest with potential customers.

Sony lost my PS5 console I sent for repairs! CAUTION
I sent in my PS5 for repair on July 13th, it is now August 18th and I still have not had any update or got my PS5 back. Their customer service phone number makes you hold for between 10-30 minutes and 60% of the time the agent who answers hangs up the phone on you. They have been giving me the run around for over a month. Their terms of service say 21 days to return the PS5 after they receive it. Not only that but I am being charged every month for the PS premium subscription which I Can not even use. At this point my PS5 is basically lost as they refuse to give me any information or tracking for the return of my console.