Sky Reviews 

Keiran was absolutely fantastic, took the time with us to decide what’s best for me and my partner and I wouldn’t go to anyone else for sky services now. Amazing representative of sky.

Very helpful information was very good

Highly recommend sky louise and Ricky really helped us out today

Highly recommend got a lot of help today with Louise and Ricky very pleased

Joe was very helpful with setting up our new wifi :)

Amazing fast service, not pushy about packages, Joe's service was lovely and helped us get our new flat sorted! Couldn't recommend a better experience

Very disappointed with the missed Openreach engineer appointment. I took a day off work and no one turned up or contacted me to explain why. Luckily, Arti was very helpful on the phone and did everything he could to help resolve the situation. Unfortunately, I wouldn’t recommend Openreach based on this experience.

Luckily small claims court will help me throughout this process

I joined Sky because I was offered what was advertised as an excellent broadband package with great WiFi coverage. Unfortunately, this has not been my experience.

From the start, I have had issues with the WiFi not reaching throughout my two-bedroom ground-floor flat. I have contacted Sky on multiple occasions to explain this, yet the issue remains unresolved.

This morning alone, I spent almost an hour on the phone speaking to more than six different agents, being repeatedly transferred between departments without anyone taking ownership of my complaint.

I initially requested to be transferred to the cancellations team because I no longer wished to remain with Sky due to the misleading claims made when I signed up. The technical team advised that I needed an additional product to improve the WiFi coverage, but this would cost me extra. I questioned why I should have to pay more when I had signed up based on Sky's claims of excellent WiFi. I was told that was the only option available before being transferred to the cancellations team.

The cancellations team then informed me that the router could be relocated within the property and transferred me back to the technical team. The technical team advised that this would incur a charge. I was then transferred back to cancellations, where I was told a WiFi add-on would cost £5 per month, which I reluctantly agreed to. However, after being transferred yet again to the technical team, I was informed that this information was incorrect and that the £5 option was not available.

This level of service is completely unacceptable. I have been passed back and forth between departments, given conflicting information, and expected to pay additional charges to resolve a problem that stems from the service Sky promised to provide.

I feel that Sky has failed to deliver the service that was advertised and has handled my complaint extremely poorly. Advertising "great WiFi" while requiring customers to pay extra for adequate coverage is misleading.

Another visit resulting in top class service again from Joe

Spoke to 2 really friendly and helpful guys at the sky stand today. Lee approached me to help first then joined by his colleague Ian who was equally as helpful. Amazing guys who will be sorting my new TV package.

Lee and Ian were amazing got the right deal for me! Great service deffo recommend!

Lee and Ian were both a brilliant help today with understanding my sky package. Just waiting on my son’s mobile plan to expire and I’ll definitely be moving over for that too and save some money. Thanks.

Got served by Lee, who managed to save my grandmother paying £140 to virgin. Great service and excellent help, he’s very knowledgeable and a great credit to your company!

Jo was very helpful and helped to fix pod problem. Will have to see if it is working when home.

I was really struggling to sort my contract out over the phone as the call centre just kept trying to sell me products and weren’t listening, it was also quite hard to understand them unfortunately. However the sky team at Cheltenham, specifically Sue, were Fantastic, they explained everything and couldn’t have made it any easier-really appreciate it, thank you.

Joe was great at helping change our wifi.

Having had several issues with Sky's overseas call centres I was very lucky today to be put through to CLAIRE from customer services in Scotland who was extremely helpful knowledgeable listened to our problems.Huge thank s claire your help was much appreciated!

Dan was great, fantastic service, sorted me a new phone a tv package. Very happy

Such a frustrating experience. All i wanted was to join sky mobile, havent even joined yet and ive wasted 4 hours of my life trying to navigate their website (yes i am computer literate) tried getting help on the chat and the advisor was so confusing and not reading my messages. Tried calling and the advisor was unhelpful and not listening to me. Such a stressful and unnecessary was to treat people. Im just happy this was before i joined and i could avoid signing up before they had me trapped in a contract. AVOID

Edit: the links they sent me to are just other robots and it's impossible to speak to a human. Nice final insult there 🤯

Jo very helpful