Versicherungsnummer: 8.257.91... Let me take this opportunity to thank the Signal Iduna Insurance. I have a insurance contract for many decades. Obviously nobody remembers the fine print and so... See more
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Worst medical insurance ever, they ask you 1000 documents to refund you, even you provide them they are still trying to find something to cancel your request. You need to wait just to look on your cas... See more
Company replied
I updated my review after SI reached me with explanation. Still not completely happy about the service as in their new app is hard to follow which Rechnung has been processed and again the explanatio... See more
Company replied
Car insurance for my car repair. Every time the service is very good, the reply is very timely and will also tell you how to do. Everything is going smoothly. Perfect!
Company details
About SIGNAL IDUNA
Written by the company
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Mit unserer App haben Sie jederzeit und überall Zugriff auf Ihre Verträge, können Rechnungen einreichen, Schäden melden, Ihr Postfach einsehen, Daten ändern und Ihre Ansprechpersonen erreichen.
Meine SI Mobile App
SIGNAL IDUNA ist Ihr starker Partner für Versicherungen und Finanzen. Ob Krankenversicherung, Altersvorsorge oder Sachversicherungen: Seit über 100 Jahren bieten wir unseren Kundinnen und Kunden in Deutschland erstklassige Lösungen, die auf ihre individuellen Bedürfnisse zugeschnitten sind. Dabei engagieren wir uns nachhaltig. Denn Verantwortung für Mensch und Umwelt steht bei uns im Mittelpunkt. Wir sind füreinander da.
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Contact info
Joseph-Scherer-Straße 3, 44139, Dortmund, Germany
- info@signal-iduna.de
- www.signal-iduna.de
3.5
Average
4K reviews
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This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
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Worst medical insurance ever
Worst medical insurance ever, they ask you 1000 documents to refund you, even you provide them they are still trying to find something to cancel your request. You need to wait just to look on your case file for 10+ days and if you are missing something/need to add something good luck another 10 days.
11 August 2026
Unprompted review
Reply from SIGNAL IDUNA
Hello Martincu Robert,
thank you for your feedback.
We are sorry to hear that you had a negative experience with our reimbursement process and the processing and waiting times. The situation you described does not reflect the standard we aim to provide to our customers.
Please understand that, for data protection reasons, we cannot review individual contract, claim, or reimbursement matters on a public platform. However, we would like to take a closer look at your case to clarify the current status for you.
Please contact us through our central Solution Center: https://loesungscenter.ui.signal-iduna.org/ui/loesungscenter/form
We hope to find a quick resolution for you this way.
Best regards
Your Community Management of SIGNAL IDUNA
Extremely disappointed with Signal…
Extremely disappointed with Signal Iduna. They create endless obstacles and use bureaucratic excuses just to avoid refunding your money. Highly unprofessional.
21 July 2026
Unprompted review
Reply from SIGNAL IDUNA
Hello edy mihai,
thank you for your feedback.
We are sorry to hear that you had a negative experience with our service. The situation you described does not reflect the standard we aim to provide to our customers.
Please understand that, for data protection reasons, we cannot review individual contract or claim matters on a public platform. However, we would like to take a closer look at your case to clarify the current status for you.
Please contact us through our central Solution Center: https://loesungscenter.ui.signal-iduna.org/ui/loesungscenter/form
We hope to find a quick resolution for you this way.
Best regards
Your Community Management of SIGNAL IDUNA
Reimbursment process is horrbile
The worst repeated experiences !
Reimbursment process is horrbile, How??? Even though I submitted the medical recommendation, proof that I underwent physiotherapy procedures, and the invoice, my reimbursement request nr 6159111 was rejected.
Nobody goes to any doctor to spend lots of money out of pleasure!!! We go to doctors because we actually have an illnesse
For the sake of your (mental) health, you people do not choose Signal!
30 June 2026
Unprompted review
Reply from SIGNAL IDUNA
Hello Adriana Paula,
thank you for your feedback.
We are sorry to hear that you had a negative experience with our reimbursement process and that your claim was rejected. This does not reflect the service we aim to provide to our customers.
Please understand that, for data protection reasons, we cannot review individual contract, claim, or medical matters on a public platform. However, we would like to take a closer look at your case and the claim number mentioned.
Please contact us through our central Solution Center: https://loesungscenter.ui.signal-iduna.org/ui/loesungscenter/form
We hope to find a quick resolution for you this way.
Best regards
Your Community Management of SIGNAL IDUNA
The worst repeated experiences !
The worst repeated experiences !
Reimbursment process is horrbile, appointments via the app horrible, too, claims get rejected, if the results of the investigation show no real disease of the patient. Wow! So, to get reimbursed I really have to be sick, there is no prevention policy here! How can one know how ill they actually are, if they do not go to doctors for regular check-ups? How??? Nobody goes to any doctor to spend lots of money out of pleasure!!! We go to doctors because we actually have an illness or want to prevent one! Ah, and it is not enough to provide Signal a medical recommendation for analysis, you have to prove that you are actually sick and provide medical history, too. Why do I even pay for monthly insurance if nothing ever gets reimbursed? Hooooorrible! Horrible!
For the sake of your (mental) health, you people do not choose Signal!
23 June 2026
Unprompted review
Reply from SIGNAL IDUNA
Hello customer,
thank you for your feedback.
We are sorry to hear that you have repeatedly had negative experiences with our reimbursement process as well as our app. This does not reflect the service we aim to provide to our customers.
Please understand that, for data protection reasons, we cannot review individual contract, claim, or medical matters on a public platform. However, we would like to take a closer look at your case.
Please contact us through our central Solution Center: https://loesungscenter.ui.signal-iduna.org/ui/loesungscenter/form
We hope to find a quick resolution for you this way.
Best regards
Your Community Management of SIGNAL IDUNA
Poor customer experience.
Poor customer experience.
The company did not respect the payment timeline specified in the contract. Communication was unclear and obtaining clear information about the status of my request has been difficult.
Failing to meet contractual payment deadline significantly undermines trust. I hope the company improves both its internal processes and its communication with customers.
19 June 2026
Unprompted review
Reply from SIGNAL IDUNA
Hello Adela Ilie,
thank you for your feedback.
We are sorry to hear that you had a negative experience with our service. This does not reflect the standard we aim to provide to our customers.
Please understand that, for data protection reasons, we cannot review individual contract or claim matters on a public platform. However, we would like to take a closer look at your case.
Please contact us through our central Solution Center: https://loesungscenter.ui.signal-iduna.org/ui/loesungscenter/form
We hope to find a quick resolution for you this way.
Best regards
Your Community Management of SIGNAL IDUNA
Extremely burdensome reimbursement process
The insurance in question is a health insurance policy valid in Romania. Unfortunately, there is no official platform available where I could submit a customer review.
I cannot recommend this insurance due to the extremely burdensome reimbursement process. The insurer repeatedly requests unnecessary additional documentation, seemingly in an attempt to identify reasons to reject the claim.
Even for medical tests that are clearly listed as reimbursable, the insurer requires further supporting documents, despite the fact that a specialist physician has already established and documented the diagnosis. The experience feels excessively intrusive and unjustifiably strict.
I also do not recommend this insurance because of the unprofessional manner in which policyholders are treated. At no point do I feel genuinely protected or insured.
31 March 2026
Unprompted review
Reply from SIGNAL IDUNA
Hello Liliana,
we’re sorry to hear about your experience and that you feel this way about our service.
Please note that in order to process reimbursement claims carefully and in line with contractual and legal requirements, we may need to request additional documentation in some cases. This is not intended to reject claims, but to ensure a fair and accurate assessment based on the individual situation.
As we are unable to review individual cases in detail via Trustpilot due to data protection regulations, we kindly ask you to contact us directly through our official service channels: https://signal-iduna.de/service/beschwerde-einreichen/
Our colleagues will be happy to take a closer look at your case and support you further.
Kind regards,
Selly
Community Management Team
Reply from SIGNAL IDUNA
Hello Deep Music,
Thank you for your review.
We take accusations of racism or discrimination very seriously. SIGNAL IDUNA stands for respect, diversity and equal treatment. Any form of racism, hate speech or discrimination is clearly contrary to our values and is not tolerated.
If your comment relates to a specific concern, we kindly ask you to contact us directly via our secure service channel so we can review the matter properly.
For data protection reasons, we are not able to discuss individual or potentially sensitive matters on a public platform.
You can reach us via our Service Center at: https://signal-iduna.de/service/beschwerde-einreichen/
Kind regards,
Selly
Community Management at SIGNAL IDUNA
Very good service :)
1 December 2025
Unprompted review
Favorabel decission for the client!
Versicherungsnummer: 8.257.91...
Let me take this opportunity to thank the Signal Iduna Insurance. I have a insurance contract for many decades. Obviously nobody remembers the fine print and some details. Signal Iduna went out of their way and bend the rules in favor for the client. this is what I as the client from a Insurance expect.Close to the people and decisions according to the situation encountered. Much appreciated.
I can only recommend Signal Iduna Insurance.
Remain respectfully,
R. Braun
PS: needless to say that other clams, over all those years, where done without much bureaucratie. easy and swift. Your Rock!
16 October 2025
Unprompted review
Buggy website for a financial app (!)
Come on! Making a website is not rocket science. How should I trust you if I'm running into problems every couple of months? Sometimes it's login issues (CORS issues in 2025, really?), sometimes it's the payment page not loading at all. But of course I should not be late with my payment, right???
I seriously hate that I decided to start an investment based on a recommendation.
17 October 2025
Unprompted review
Reply from SIGNAL IDUNA
Hi László,
Thanks for your feedback — we’re sorry for the trouble you’ve experienced.
To look into your specific case and help resolve it, please reach out via our complaints service page:
https://signal-iduna.de/service/beschwerde-einreichen/
We appreciate you taking the time to share this with us.
Selly from Community Management
Old school and not easy to deal with
It's exhausting to deal with them. All letters back and forward and never a clear answer. They took 8 months to reimburse a pediatrics invoice for my daughter.
15 October 2025
Unprompted review
Reply from SIGNAL IDUNA
Hello Maria Teresa,
thank you for taking the time to share your feedback. I am very sorry to hear about your frustrating and exhausting experience with us.
A processing time of eight months for a reimbursement is, of course, far too long, and I can fully understand your frustration with the lengthy communication process. This is not the standard of service we aim to provide, and I sincerely apologize for the difficulties you have faced, especially concerning an invoice for your daughter.
Please understand that for data protection reasons, I cannot look into the details of your specific case on a public platform like Trustpilot.
To ensure that your case is properly reviewed by the responsible team, I would like to ask you to contact our Solution Center directly. There, your complaint can be officially filed and investigated.
You can reach the Solution Center via this link: https://loesungscenter.ui.signal-iduna.org/ui/loesungscenter/form
I hope that we can find a satisfactory solution for you through this channel.
Best regards
Tobias from the Community Management
One of the worst experience and is not…
One of the worst experience and is not the first time. They ask documents that only the family doctor has, and the medic will not give them. It's so stupid.....You have a private health insurance and you can't used it for what you pay. I will never do collaborate with them. They do everything to not make the analysis tru them... I'm completely disappointed.
12 May 2025
Unprompted review
Reply from SIGNAL IDUNA
Hello Calin,
thank you for your feedback. We are very sorry to hear that you are dissatisfied with our service and have experienced difficulties submitting your documents. We understand your frustration and would like to clarify the situation.
We are aware that the required documents can sometimes be difficult to obtain. We would be happy to explain in detail which documents are necessary and why. There may be alternative ways to obtain the required information. Our goal is to offer you the best possible support and make the process as straightforward as possible.
We would appreciate it if you would give us the opportunity to clarify the matter and show you that we take your concerns seriously. Therefore, please visit our solution center and leave your insurance data as well as a detailled describtion of your case: https://loesungscenter.ui.signal-iduna.org/ui/loesungscenter/form
Our colleagues will get back to you as soon as possible.
Best regards
Tobias from the Community Management
Excellent Customer support
Customer support foarte bun si rapid la nevoie.
2 January 2025
Unprompted review
Reply from SIGNAL IDUNA
Hallo Kathrin Paul,
vielen Dank für Ihre positive Bewertung. Es freut uns, dass Sie so zufrieden mit uns sind.
Wir wünschen Ihnen weiterhin alles Gute und eine schöne Restwoche.
Viele Grüße
Tobias vom Community Management
Classifying as bad is not enough
Classifying as bad does not really describe my experience with Signal Iduna.
I've a customer of their dental insurance for several years and nothing works well.
The app is confusing and incredibly hard to understand for non-german speakers, the refunds take more than other insurances from everyone I know, one time I asked for a budget approval that took so long the budget itself was expired when signal Iduna answered.
One may ask, so why don't you change the insurance?
They do not allow me to do it. One time I asked to cancel and they told me it was too late, this year I asked in January to cancel in July (when it was renewal) and they refused alleging it was before the notification period, and now I'm traped for another year.
I think I can say this is by far the worst company I worked in Germany.
Dear Signal Iduna support, if you're seeing this, I promise I'll delete the review if you allow me to cancel the insurance. I just want to get rid of you and your terrible service.
Edit: I contacted customer support right after this message but as always is like talking to a wall.
1 July 2024
Unprompted review
Reply from SIGNAL IDUNA
Hello Gonçalo,
thank you for your review. We are sorry that you are not satisfied with our service and app. We are aware of the current long response and processing times and are working intensively to improve our service.
Of course, we would like to help you with your request. However, in order to protect your personal data, we are unable to respond to your personal question via Trustpilot, so please visit our Solution Center: https://www.signal-iduna.de/online-services/beschwerde-einreichen.php
Please provide a detailed description of your request and your insurance information. Our colleagues will get back to you as soon as possible. Unfortunately, this website is also in German. You may be able to use a translator application to help you.
Best regards
Tobias from Community Management
More expensive than initially agreed
I updated my review after SI reached me with explanation. Still not completely happy about the service as in their new app is hard to follow which Rechnung has been processed and again the explanation is missing. Also I have got couple of time increase on the monthly payment after subscribing even though I have already told to their agent all the health conditions. At the end it has been sold to me that I can save money when changing to private health insurance but mow I see I am paying more at the end of the day and I am still young.
I will check definitely more affordable insurance companies who can give 100 percentage coverage of the treatment
11 June 2024
Unprompted review
Reply from SIGNAL IDUNA
Hello Ali Boroujeni,
thank you for contacting us. We are sorry to hear that you are not satisfied with our services.
If you do not understand the decision or have any questions, we would be happy to help.
Unfortunately, we cannot help you directly with your personal concerns here on Trustpilot. It is very important to us that your personal data is protected. We can ensure this on our own platform.
Please visit our Solution Center. There you can easily describe your concern and leave your insurance details: https://www.signal-iduna.de/online-services/beschwerde-einreichen.php
Our colleagues will get back to you as soon as possible.
Best regards
Tobias from Community Management
Worst insurance provider i've ever had…
Worst insurance provider i've ever had to work with, from their 1980's app, to the multiple documents asked for the simplest checkup, and having to call them after you've added the docs they asked for (its like they don't know you've sent the docs from their app 80's app). After weeks of waiting and sending all the documents i've received from the doctor they tell me its not the right one and that's that.
Making appointments in their app and not being confirmed for over 5 days, and when its confirmed and you go there it happened that the doctor was not working on that specific day, and they told me my appointment was in fact next week, but the s*** signal app did not reflect that. Better keep your money an chose a different insurance.
30 May 2024
Unprompted review
Reply from SIGNAL IDUNA
Dear Nicu Vlad,
Thank you for your feedback. We're sorry to hear about your negative experience with our services and app.
We understand the importance of clear communication and are committed to streamlining our document submission and appointment processes.
Unfortunately, we cannot directly assist with your personal concern here on Trustpilot. We place great importance on protecting your personal data, which we can ensure on our own platform.
Please visit our Solution Center, where you can easily describe your concern and provide your insurance details:
https://loesungscenter.ui.signal-iduna.org/ui/loesungscenter/
Our colleagues will get back to you as soon as possible.
We hope you will continue to trust us and be more satisfied with our service in the future.
Best regards,
Selly from Community Management
Sehr kompetenter Versicherungsberater.
13 May 2024
Reply from SIGNAL IDUNA
Hallo Ralph Jacoby Jacoby Messe,
vielen Dank für Ihre positive Bewertung. Es freut uns, dass Sie mit der Kompetenz Ihres Beraters zufrieden sind.
Wir wünschen Ihnen weiterhin alles Gute.
Viele Grüße
Tobias vom Community Management
Signal Iduna is a mob of swindlers
They ask for all kinds of irrelevant documents for the settlement of the services. What is the relevance of the "complete report with the entire medical history from the medical specialist" when I was prescribed tests by the family doctor, and signal iduna claims to pay for the tests, but instead of paying for them, they ask me for some irrelevant fables that they also know I have no way of providing.
Today is the 25th day since I submitted the refund request. They thought for 18 days what reason to invent to not settle anything. For a week I have sent them medical letters, the file from the family doctor and now I am waiting to see what reason they invent for not settling the medical tests PRESCRIBED BY THE DOCTOR. My previous insurance would have already settled for 3 weeks without inventing a reason and asking for IRRELEVANT documents in order to comply with the clauses of the "insurance".
In fact, Signal Iduna are just some swindlers who scam corporate people who can't give up their "insurance" because the employer pays for their scam.
26 April 2024
Unprompted review
Reply from SIGNAL IDUNA
Hello Merceanu Doru,
we apologize for any inconvenience caused by the request for additional documents.
Our aim is always to ensure transparency and accuracy in the claims process, but we acknowledge that this should not come at the expense of unnecessary delays.
We understand your frustration and want to ensure that your concerns are addressed promptly and effectively.
To expedite the resolution process, we kindly ask you to reach out to our Solution Center directly.
You can contact our Solution Center at https://loesungscenter.ui.signal-iduna.org/ui/loesungscenter/
Please provide them with your policy details and any relevant claim numbers to facilitate the process.
We apologize once again for any inconvenience this has caused and appreciate your patience as we work to resolve this matter.
Best Regards,
Selly from Community Management
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