The worst repeated experiences !
The worst repeated experiences !
Reimbursment process is horrbile, appointments via the app horrible, too, claims get rejected, if the results of the investigation show no real disease of the patient. Wow! So, to get reimbursed I really have to be sick, there is no prevention policy here! How can one know how ill they actually are, if they do not go to doctors for regular check-ups? How??? Nobody goes to any doctor to spend lots of money out of pleasure!!! We go to doctors because we actually have an illness or want to prevent one! Ah, and it is not enough to provide Signal a medical recommendation for analysis, you have to prove that you are actually sick and provide medical history, too. Why do I even pay for monthly insurance if nothing ever gets reimbursed? Hooooorrible! Horrible!
For the sake of your (mental) health, you people do not choose Signal!
Reply from SIGNAL IDUNA
Hello customer,
thank you for your feedback.
We are sorry to hear that you have repeatedly had negative experiences with our reimbursement process as well as our app. This does not reflect the service we aim to provide to our customers.
Please understand that, for data protection reasons, we cannot review individual contract, claim, or medical matters on a public platform. However, we would like to take a closer look at your case.
Please contact us through our central Solution Center: https://loesungscenter.ui.signal-iduna.org/ui/loesungscenter/form
We hope to find a quick resolution for you this way.
Best regards
Your Community Management of SIGNAL IDUNA