I wanted to leave this review after seeing lots of adults acting like children on hot deals complaing about shopto becasue they dont like the zelda bundle offer! I have purched multiple times mainl... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Always a great service-everything is explained on site in the customer help section & there’s someone available to assist if required. They also offer deals which are great value for money.Overall, a... See more
I ordered Fire emblem Fortunes weave along with Ocarina when it's released. Found shopto to be great with preorders and psn network cards. The game arrived either the next day or within a couple days... See more
Amazing deals, value for money and legitimate items! I've shopped with you guys many times and I'm always surprised by how fast your service is with competitive prices. Thanks so much!
Company details
Written by the company
ShopTo - The Online Video Games and console Superstore. We specialise in, Playstation, Nintendo, Microsoft, Steam Keys, Digital games, Gift Cards, consoles and accessories.
ShopTo Details
Written by the company
Contact info
Unit 2 Western Center, RG12 1RW, Bracknell, United Kingdom
- 0344 318 1328
- support@shopto.net
- www.shopto.net
4.4
Excellent
98K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Totally useless
I tried three different cards from three different banks, this site does not accept any of them, stating and error. I was unable to buy gift card. No other online shopping site gives any error. Useless merchant. Avoid.
5 November 2026
Unprompted review
Poor preorder service
Poor preorder service. Expected it be delivered on release date and it was only dispatched late previous day. No tracking update info as mentioned only available when they are out for delivery which is not available today (release date). Order reached website on 2nd November yet still has not arrived on release date.
5 November 2026
Unprompted review
Waste of a day
Livid I booked the day off work for the Zelda release and my pre order hasn't turned up what a joke I've been a customer for years and feel cheated
5 November 2026
Unprompted review
May use AI-assist with repliesRead more
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ZELDA
My names Michael McGarry. And First thing is iam sorry . Something happened today that never happens ever. THE POSTMAN CAME TWICE LMAO. So I got my New Zedla game. You have shown me that I need to trust the system. Hate when iam wrong . Thank you for putting me right. PEACE ✌️ !!!!
5 November 2026
Unprompted review
Reply from ShopTo
Hello Michael
Thank you for posting a new review, to replace your previous one, that we had replied to earlier today
We are happy to see that Royal Mail delivered your item to you, as we expected them to, today, on the items release date
Enjoy Zelda :)
pre-order is late..
pre-order is late..
I pre-order a game along time ago and they shipped it on the day before release... it's not a first class post so I knew I will not get it on the release date. ShopTo promises means nothing as they stated how important it is to receive games by the release date yet they shipped my order on a day before it releases when they had it in stock two days before release date.
Dishonest company and will never buy from them again.
5 November 2026
Unprompted review
Reply from ShopTo
Hello
The time before release date that you placed your preorder does not influence when your item will be shipped (as is denoted on our help page on our site)
All preorders were shipped, prior to the items release date (at the earliest time allowed by the publisher, in this instance Nintendo) so as to prevent any item being delivered prior to the items release date
Based on the number of preorders we shipped for this item, we can confirm that, as is always the case, for preorder items, the overwhelming majority of these items, have been delivered, as was expected & intended, on the items release date
If there was any large issue in relation to delivery of this or any other item, you would of course be able to see that, by virtue of reviews posted here, by disappointed customers,:this isnt the case for this item & our positive/five star reviews posted here, attest to our service & reliability, of course, we do not deliver the items ourselves, we rely upon the delivery carrier/service/method, you select, in the basket, while placing your preorder or order, to deliver the item in a timely manner.
We are sorry to read that, on this occasion, the delivery carrier/method you selected, has not. as yet delivered your item
As you have submitted an anonymous review, we cannot check what delivery carrier/method you selected as we are not able to check your account/order as you have provided no information to enable us to do so
Please refer to your shipping confirmation email for pertinent information & a delivery/tracking reference number/link for your items & its delivery method & carrier
Unauthorised Klarna purchases of Xbox gift cards – no account with ShopTo
I had two unauthorised purchases made on shopto.net using Klarna (one for £70 and one for £50, both Xbox gift cards). I have never created an account with ShopTo, never ordered from the site, and do not own the items. The orders appeared in my Klarna account and I received confirmation emails. When I contacted ShopTo, I received a standard response saying the payment was authorised by Klarna and that I should take it up with them. They offered no meaningful help or investigation on their side.
This appears to be a recurring issue based on other reviews mentioning the same pattern (unauthorised Klarna payments for Xbox gift cards with no prior account). I have reported the transactions to Klarna as identity theft / unauthorised. If you use Klarna, be careful with this retailer — especially for digital gift cards. I would not recommend relying on them if something goes wrong.
It seems anyone can buy without full registration and then try their luck to connect klarna without any authorisation
4 November 2026
Unprompted review
Reply from ShopTo
Hello
As is normal for ANY report of an unauthorised order, contacting the payment method used to place the order is the appropriate action to take initially, as, being the website/seller where the payment method was used (any order placed on our site is only accepted when authorised by the payment provider/method used) we cannot investigate or reach any conclusion as to whether a transaction or order was placed without your permission or knowledge, that is for the payment method to investigate & decide & whether any refund is due to you
As was commanded by the authorised order passed to us by the payment method, we would have provided the items that were ordered & thus, if these are/were digital items, as they would have been seen/collected/redeemed ie used, such items could not be returned to us, nor cancelled nor refunded
In accordance with our antifraud system that is linked to the payment method that was used, our site has already located & locked/blocked the account that was set up on our site, so as to prevent any further orders being able to be placed
If you are unhappy with how Klarna operates we recommend taking that up with them directly
cheap asff Gta 6 for 57£ instead of 70£
30 October 2026
Always a great experience with shopto…
Always a great experience with shopto and I will continue to use them.
20 September 2026
Great value for money
Great value for money, much appreciated got a good discount and from a user experience it was a good site to use easy to navigate, took my payment very easily and the code was delivered via email/onscreen, Very happy with the purchase
18 October 2026
Always better offers
I always go to shopto to find discounts on things that would otherwise be a lot pricier.
17 October 2026
Someone used your business to steal…
Someone used your business to steal £277 from me which they could only do because you have a zero refund policy! I will never buy from your business again, will advise anybody else not to buy from your business and would give zero stars if it was possible to do so!
30 October 2026
Reply from ShopTo
Hello
We do not have a zero refund policy, however, if an order has been placed, on our site (that was authorised by your payment method) as commanded by the order passed to our site, we have provided the item(s) that were ordered, as per the order placed
If those items were digital items/codes & they have been provided/seen/entered/redeemed, these items are therefore used & would not be able to be returned as such an item could not be used by/sold to another customer (unlike, for example, an unused/unopened physical item that could be returned to us)
If there is an order, that you believe was not placed by yourself or any other person(s) that you allow to use your payment method, you should contact the support channel of the payment type that was used, to pass an authorised order to our site, to ask them to review/investigate/refund you for any order that you did not place/an order that was not placed with your knowledge or permission
In accordance with our score on this platform, we offer an exceptional service & value for money:your suggestion that they could only steal from you, because we have a zero refund policy is a conflation of two different subjects
It is for the payment provider to check & ascertain whether any unauthorised transactions have occurred, if, after reviewing any transactions you report to them, they conclude that an order placed via their payment method, was indeed a transaction not placed by you/without your knowledge or authority, they can refund you accordingly
If/when the payment method contacts ourselves, we will provide any pertinent info in relation to the order(s) placed, that were passed to us, by your payment method
Alway happy Shopto Digital PSN gift…
Alway happy Shopto Digital PSN gift card and offer discount .
30 October 2026
Poor customer service
Absolutely appalling and unacceptable customer service from L Shopto!
The item arrived damaged, with visible puncture holes on the game casing. As instructed by L, I provided photographic evidence, only to receive absolutely no updates or communication whatsoever. I later discovered that the claim had been “rejected” by the supplier, without anyone bothering to update me.
After chasing this up, L assured me that he would raise the matter with the supplier and get back to me. I was subsequently informed that the warehouse team was willing to accept the item as damaged and arrange a collection. I even provided my contact number via email, yet once again, there was no follow-up or further communication.
I then emailed L to chase for an update, but unsurprisingly, received no response. I was left with no choice but to resort to live chat to get an update myself. During the live chat, he suddenly claimed that he would need to check with the warehouse team again to confirm whether they were willing to accept the damaged item. Excuse me, but wasn't I already assured via email that the warehouse team had agreed to accept the item as damaged and arrange a collection? His latest response completely contradicts the confirmation I had previously received in writing. Instead of providing a clear explanation for these conflicting messages, he simply said he would raise the matter with the relevant team again before abruptly ending the chat on me.
Quite frankly, this level of customer service is disgraceful. Why should customers have to constantly chase, follow up and practically beg for updates on an issue that should have been handled professionally from the very beginning?
The complete lack of communication, accountability and professionalism is beyond frustrating. ShopTo really needs to take a serious look at how customer complaints are being handled and review L's performance. Customers deserve far better than being ignored, given empty promises and having conversations abruptly terminated. Absolutely unacceptable!
EDIT TO YOUR RESPONSE
I was never asked whether I would agree to a replacement or refund in this case, and no communication was made to me regarding either option.
Yes, I have only just been contacted to arrange collection, following more than a week of chasing for an update, which I find completely unacceptable.
I do not wish to receive a replacement under the circumstances and would therefore appreciate a full refund instead.
4 November 2026
Unprompted review
Reply from ShopTo
Hello
Initially (When a member of our team contacted the fulfilment location/warehouse) the request for a replacement was not granted:this would have been notified to you, as per the reply we had received
Upon asking on a subsequent occasion, collection & replacement of the item has been agreed
The fulfilment centre will be in touch with you, by 'phone, to arrange collection of the item
Apologies for any inconvenience or confusion caused by the need to have to 'back & forth' with the fulfilment centre in relation to their view & decision on our request to have this item collected & replaced
In reply to your updated/edited review, should you not wish for a replacement item to be provided, following collection of your item, please contact our customer service team, to confirm that you would prefer a refund as opposed to a replacement item
Excellent company
Excellent company, they always are. Never had any issues with any purchase, definitely recommend using Shopto.
30 October 2026
i got scammed throught this place and…
i got scammed throught this place and lost alot they bought gift cards for 100 pounds all i getis an AI do not leave your payment details with this site it really is not safe. beware
4 November 2026
Unprompted review
Reply from ShopTo
No you did not get scammed through this place/by us & we do not appreciate defamatory statements
If you have received notification of an order that you believe was not placed by yourself/without your permission, you should contact the payment method that was used, to place any order, that the payment method authorised to our site
We will respond, to any communication, from your payment method, to provide any pertinent info in relation to the order placed
Should you wish to speak to a member of our team. you can do so, during our office opening hours, these are Monday to Friday between 9:00 a.m. & 5:00 p.m UK time
Posting swear words on our chat and replies including "i will spam google with bad reviews have a good day" & "i did 2 bad reviews and i will keep doing it people should be warned the adress on those purchases aint even where i live" & " i been scammed because somebody somehow got in and decided to buy giftcards and empty my bank, i have never bought giftcards. but i will continue to leave bad reviews u keep my money the damage from word of mouth will be far worse than my 140 pounds but it is okay have a nice day" suggests that, instead of taking on board the information & assistance that we have provided, you are labouring under the misapprehension that your details having been breached was something to do with our site
We are not responsible for any orders placed on our site, that were authorised by your payment provider/method & it is only your payment provider/method who can investigate and or refund you for any orders that they deem were placed not by yourself, so we suggest contacting the support channel of the payment method that was used to place any order
Informing us "and i will make sure my reviews make up some of my lost money" paints you in a very poor light, nevertheless, the information provided here & on our livechat channel is the correct way for such instances to be investigated, ie by your payment provider/method
I thought it was a scam but it wasn't…
I thought it was a scam but it wasn't and I was happy with how fast I got my gift card. Legends.
30 October 2026
Was abit sceptical at first due to…
Was abit sceptical at first due to mobile site but it's legit so I would definitely recommend.
30 October 2026
Not my first purchase of these…
Not my first purchase of these vouchers. Excellent prices, super-fast delivery, and a smooth experience every time. Very happy with the service. Highly recommended!
30 October 2026
No issues buying psn topups as always
30 October 2026
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