Great value for money, did i 'need' it? Probably not but good to have. One concerning issue I had after inserting SIM, I started receiving messages from someone chasing an unpaid debt! Thankfully i... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Order process straight forward. Sim delivered on time. Sim is working well, Cannot say much until about post service until any issue arise during the term of contract. Hope this helps.
Great value eSim, so good I bought another. The only reason I have taken off a star is that the original eSim was not initially activated. It took me persuading via a few emails to get it going. Als... See more
Company replied
I always use Scancom. Just a little secret between you and me. Why pay £29 a month? SIM router and a card from Scancom. Never disconnected. Dedicated servers go down. Multiple masts always share it ar... See more
Company replied
Company details
Written by the company
Scancom is a leading telecoms provider with over 30 years of industry experience. As Official Network Partners with EE, Three, O2, and Vodafone, we deliver reliable mobile connectivity solutions tailored for individual and business needs. Our core offering includes preloaded data SIM cards and pay monthly contracts, backed by competitive pricing and dedicated UK-based network support. Trusted by organisations nationwide, we provide scalable, flexible mobile solutions built for performance and reliability.
Contact info
18a park house, meridian business park, east link, LE19 1WZ, Leicester, United Kingdom
- 01162 200 200
- support@scancom.co.uk
- www.scancom.co.uk
4.2
Great
569 reviews
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Replied to 84% of negative reviews
Typically replies within 2 weeks
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Scamcon not Scancom
Bought a data only sim card from them and after paying I have no internet access. I bought it from Amazon who are no help and when I tried to return it they directed me to Scamcon's website. I rang EE who is the simcard provider and they were unable to assist. They gave me Scamcon's phone number. I rang them and they don't have any customer service agents and you can only email them. A thoroughly untrustworthy company.
21 July 2026
Unprompted review
Reply from Scancom
Thank you for taking the time to leave your feedback. We're sorry to hear you've had difficulty getting your SIM up and running and understand how frustrating that must be. Scancom deal directly with our customers hence the reason EE wouldn't have been able to help.
We'd really like the opportunity to resolve this for you. Our support team handles all technical queries via email so we can properly investigate and keep a record of troubleshooting, but we appreciate that this may not be everyone's preferred method of contact.
Please email us at support@scancom.co.uk with your Amazon order details, and we'll investigate the issue as a priority. If the SIM is faulty, we're more than happy to send out a replacement SIM to get you up and running as quickly as possible.
Disabled after a few months of a 2 year prepaid
Bought a 2 year sim and had been disabled about 8 months later. Tried support and no help and don’t help with my situation telling me I have to pay for another SIM card to be sent even though I have signal and just doesn’t work.
Update. I emailed them and they sent a new sim out and working so Appologies for jumping the gun.
17 July 2026
Unprompted review
Reply from Scancom
Thank you for taking the time to leave your feedback. We're sorry to hear you've experienced an issue with your SIM and that you were disappointed with the support you received.
We'd like the opportunity to investigate this further, as there are a number of reasons why a SIM may stop working. Please email us at support@scancom.co.uk with your order details, and we'll review your case. If a replacement SIM is required, we'll be happy to discuss the available options and work with you to get your service up and running again as quickly as possible.
Absolute dodgy company
Absolute dodgy company. Trying to charge over £19 postage for a sim card, even when their website states free UK postage. Do not buy from this robbing company
Edit
I already contacted Scamcom before putting up this review, and they replied that its their policy to charge £19 delivery for a sim card to this part of the UK, even though their website clearly states "free UK delivery".
£19??? Is it delivered in a limousine in a gold leaf envelope?
16 July 2026
Unprompted review
Reply from Scancom
Thank you for sharing your feedback. We're sorry to hear that you were unhappy with the postage charge shown during your order process.
We'd like the opportunity to look into this for you, as we always aim to provide clear pricing and a smooth purchasing experience. Please email us at support@scancom.co.uk with your order details or any screenshots of the postage charge, and our team will investigate this further.
We appreciate you bringing this to our attention and would welcome the opportunity to resolve your concerns.
It's been a half month and I still…
It's been a half month and I still haven't received my parcel. The delivery service is untrackable and unreliable.
1 July 2026
Reply from Scancom
Thank you for taking the time to leave your feedback. We're sorry to hear that your order has not arrived yet and understand how frustrating it is to be waiting for your parcel.
We'd like the opportunity to look into this with our delivery partners and help get this resolved as quickly as possible. Please email us at support@scancom.co.uk with your order details, and our team will investigate the delivery status and assist you further.
We apologise for the inconvenience caused and appreciate your patience while we work to resolve this.
Excellent service
Excellent service.
I had some problems with the eSIM they initially provide but they emailed a replacement fairly quickly.
I've used them several times and they've offer good service and good price.
29 October 2025
Reply from Scancom
Thank you for your excellent review and for continuing to choose Scancom! We're pleased to hear that we were able to resolve the eSIM issue quickly and that you've had a positive experience with our service, pricing, and support.
We really appreciate your continued support and look forward to helping you with your future data needs.
Excellent company to deal with
Excellent company to deal with.
I've bought several sims over the past year without any issue. They all worked perfectly and at a very competitive price. Good customer service.
8 July 2026
Unprompted review
Reply from Scancom
Thank you for your fantastic review and for your continued support over the past year! We're delighted to hear that your SIMs have worked perfectly and that you've found our pricing competitive and our service reliable.
It's great to know you've had a positive experience with us. We really appreciate you choosing Scancom and look forward to helping you again with your future data needs.
They have really great prices and they…
They have really great prices and they provided great customer support. I mistakenly ordered a physical sim when I wanted a eSIM. This was quickly resolved by customer support. Great company, I would highly recommend.
30 June 2026
Reply from Scancom
Thank you for your fantastic review and recommendation! We're delighted to hear that you found our prices competitive and that our support team was able to quickly help resolve the issue with your SIM order.
We really appreciate your kind words and are pleased we could get you set up with the right solution. Thank you for choosing Scancom, and we look forward to helping you again in the future.
Lightning fast Support
Preloaded sim stopped working. Emailed support@scancom and had a reply in 4 minutes advising they had processed a network refresh and I should reboot the router. All working fine again 🎉🎉👍👍In fact network download seems faster. Impressive support. Thank you.
10 July 2026
Unprompted review
Reply from Scancom
Thank you for your fantastic review! We're really pleased to hear that our support team was able to quickly resolve the issue and get your service back up and running.
It's great to know the network refresh helped and that you're enjoying improved performance. We really appreciate your kind words and are delighted to have been able to assist you. Thank you for choosing Scancom, and we look forward to supporting you again in the future.
I have had problems with my preloaded…
I have had problems with my preloaded Sim from the start it went off line within 2 days of main usage, I was told the preloaded data wasn't all available at once it was divided up by the 12 months the sim was valid for, So waited fro the refresh date then it seemed ok, only to not come on line next time required. Contacted Scancom again and this time I was told all the data had been used in the first two months, as it wasn't used in the first month and only for two days in the second I don't understand how this could be. Since then i have had complete radio silence from scancom and suspect I will have to refer this to Ofcom for a resolution. Quick to take your money but appaling customer service and support when you have issues BEWARE!!!
23 June 2026
Unprompted review
Reply from Scancom
Thank you for taking the time to share your feedback. We're sorry to hear about the issues you have experienced with your preloaded SIM and understand how frustrating it must be to feel that your concerns have not been resolved.
Preloaded sims allow you to recieve the amount of data you have purchased every month. For example if you bought a 500GB data sim - you will recieve 500GB each month on the refresh date.
We would like the opportunity to investigate this further and review the information provided by our support team, as we want to ensure your query has been handled correctly. Please email us at support@scancom.co.uk with your order details, and we'll look into this as a priority and work towards a resolution.
We appreciate your feedback and the opportunity to address your concerns.
Extremely prompt customer service with…
Extremely prompt customer service with clear answers. Not the first time I have used their support and the service levels are always the same. Keep it up.
8 July 2026
Unprompted review
Reply from Scancom
Thank you for your fantastic feedback! We're delighted to hear that you've consistently received prompt and helpful support from our team.
It's great to know that our service levels have remained consistent across your experiences with us. We really appreciate your continued support and your kind words — we'll continue working hard to provide the same level of service every time.
good and cheap
12 June 2026
Reply from Scancom
Thank you for your review! We're pleased to hear that you found our service both good value and affordable. We really appreciate your support and look forward to helping you again in the future.
Quick, friendly customer service
Quick, friendly customer service when I needed to change an eSIM for a regular SIM
30 June 2026
Reply from Scancom
Thank you for your great review! We're pleased to hear that our team was able to quickly and easily help you switch from an eSIM to a regular SIM.
We really appreciate your kind words about our customer service and are always happy to help with any changes or queries you may have. Thank you for choosing Scancom, and we look forward to supporting you again in the future.
The product and price was amazing
The product and price was amazing, delivery was quicker than expected and it wasn't bashed up or anything.
Note: This review is after a month of purchasing product
8 June 2026
Reply from Scancom
Thank you for your great review! We're delighted to hear that you're happy with the product, price, and delivery experience. It's fantastic to know that everything arrived safely and that the product has continued to meet your expectations after a month of use.
We really appreciate you taking the time to share your feedback and thank you for choosing Scancom. We look forward to helping you again in the future.
Fast delivery
Fast delivery - (2 days to London).
SIM working well in modem and using as MIFI.
30 June 2026
Reply from Scancom
Thank you for your great review! We're delighted to hear that your SIM arrived quickly and is working well in your modem and MIFI setup.
We really appreciate you taking the time to share your experience and are pleased that our service has met your expectations. Thank you for choosing Scancom, and we look forward to supporting you again in the future.
Very happy with my purchase so much in…
Very happy with my purchase so much in fact I bought a second SIM card. Initially I selected eSim but they were very helpful changing my order to a physical Sim. Great price too. Darshan was very helpful. Thank you
1 July 2026
Reply from Scancom
Thank you for your fantastic review and for choosing Scancom again! We're delighted to hear that you were so happy with your first purchase that you decided to order a second SIM.
It's great to know our team was able to help change your order from an eSIM to a physical SIM, and we'll be sure to pass your kind words on to Darshan. We really appreciate your support and are pleased you found our prices competitive.
Thank you again for choosing Scancom, and we look forward to helping you with your future data needs.
I always use Scancom
I always use Scancom. Just a little secret between you and me. Why pay £29 a month? SIM router and a card from Scancom. Never disconnected. Dedicated servers go down. Multiple masts always share it around. I get worried they might just disappear. 2 and half years on a card. No contract no issues no nonsense.
29 June 2026
Reply from Scancom
Thank you so much for your continued support over the past 2½ years! We're delighted to hear you've had such a reliable experience with our service. We really appreciate you taking the time to share your feedback, and it's great to know our no-contract approach and connectivity have worked so well for you. Thanks again for choosing Scancom—we look forward to continuing to support you for many years to come!
Fantastic
Fantastic, such a great service from Scancom. This is now the 5th time I'm buying from them and I will continue to come here for all my mobile data needs. The three SIM card worked out at amazing value and was received the next day. Everything worked great, sale went smoothly and no nasty surprises. 10 out of 10
9 June 2026
Reply from Scancom
again! It's amazing to hear this is your fifth purchase with us. We're delighted you found our Three SIM to be great value, that it arrived the next day, and that everything went smoothly from start to finish. Your continued support means a lot to us, and we look forward to helping with all your mobile data needs in the future. Thanks again for the 10/10!
Everything went as planned.
26 June 2026
Reply from Scancom
Thank you for your review! We're pleased to hear that everything went as planned and that you had a smooth experience with Scancom.
We really appreciate you taking the time to share your feedback and thank you for choosing us. We look forward to helping you again in the future.
Absolutely appalling lack of customer support…
My experience with Scancom has been ridiculous.
The SIM card they sent me didn’t work, so I contacted customer support. Unlike many providers, they don’t offer technical support by phone, so the only option is email. Their response time is around two days, meaning you’re left without a working service while you wait.
My experience has been:
After waiting two days, I received a reply suggesting I try a troubleshooting step that I’d already clearly explained in my original email I had tried. Since then, I’ve genuinely received no support at all. I’ve chased them three times by email and also called their sales line. Although they assured me someone would get back to me, nothing has happened.
It has now been over a week without a response, despite the fact that I’ve paid for the contract. My request couldn’t have been simpler: send a replacement SIM card.
A complete lack of after-sales support and communication. Avoid this disaster of a company if you value your sanity
1 July 2026
Unprompted review
Reply from Scancom
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and understand how frustrating this must have been, especially after waiting for responses while your service wasn't working.
This is certainly not the level of service we aim to provide. We'd like the opportunity to investigate what happened and get this resolved for you as quickly as possible. If the SIM card is faulty, we're more than happy to send you a replacement SIM. As we're unable to identify your order from your review, please email us at support@scancom.co.uk with your order details (or reply to your existing support email), and we'll ensure your case is reviewed as a priority and arrange a replacement if needed.
We appreciate your feedback, as it helps us improve both our service and our support processes.
Reply from Scancom
Thank you for your kind review! We're so pleased to hear that you found the ordering process easy, our prices great, and that your order arrived quickly. We really appreciate your feedback and look forward to serving you again in the future.
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