It will be interesting if Rise develops its services to offer its customers a Visa or Mastercard as a means of payment.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Rise is an awesome, fast, and efficient payment system! Very user-friendly and one of the best I've seen!
Company replied
I always had good experiences with Rise. Really fast and efficient service. Michele
Company replied
Process was very smooth. Everything was processed in minutes. A great service overall.
Company replied
Company details
About Rise Works
Written by the company
Web3-enabled payroll and compliance for global workforces. Rise makes it easy to hire, onboard, and pay international contractors in fiat and crypto across 190+ countries, compliantly.
With instant fiat<>crypto routing, flexible pay schedules, automated onboarding and compliance checks, as well as secure on-chain professional IDs, Rise is the smart way to streamline payments to global contractors and contributors.
With instant fiat<>crypto routing, flexible pay schedules, automated onboarding and compliance checks, as well as secure on-chain professional IDs, Rise is the smart way to streamline payments to global contractors and contributors.
Contact info
United States
- www.riseworks.io
4.5
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Rise Works
Ah Liang,
We're so glad to hear that you find our fund receiving and withdrawing processes to be smooth! We appreciate your positive feedback and support.
Best,
Team Rise
Had problem with onboarding
Original text: Unable to complete onboarding as their AI rejected my proof-of-address document(ID document ok) .. Customer support is not reacting(2-3 days estimate and it’s 7 working days since) .. Also they sent me, that sending new messages again can delay the reaction, so no way to urge your request. Very terrible customer support, I would expect such a company, working with money, having good customer support.
After writing this review, the problem was solved next day. Changing to 3 stars.
12 July 2026
Unprompted review
Reply from Rise Works
Hi Adam,
Thank you for reaching out, and we apologize for the delay and any frustration caused during your onboarding process.
Please respond to our Trustpilot information request with your account details so we can look up your email address, locate your case, and have our team review it immediately.
Instant withdrawal anytime any day
Instant withdrawal anytime any day
No one compare to rise
10 June 2026
Reply from Rise Works
Hi there!
We're so happy to hear you appreciate our instant withdrawal service! Thank you for your kind words.
Best,
Team Rise
Fast payouts
Fast payouts with crypto, banks are also fast but don't request on a Friday (had to wait 2 week for it to process), on weekdays their payments directly to bank is also very fast, got it under 30 mins.
7 March 2026
Reply from Rise Works
Hi Ranga,
Thank you for sharing your experience and giving us a 5-star rating! We're glad to know your weekday withdrawals and crypto payouts are lightning-fast.
Thank you as well for pointing out the weekend bank clearing timelines.
We appreciate your support and for being a part of the Rise community!
Reply from Rise Works
Hi Israr,
Thank you so much for the 5-star review! We're thrilled to hear that you've had such a great experience with Rise so far.
We appreciate your support and look forward to continuing to provide you with seamless service!
Reply from Rise Works
Hi there,
Thank you for your feedback, and we sincerely apologize for the frustration regarding your support experience.
Since your email address is visible here, we are locating your account details right now and having our team review your situation immediately so we can reach out to you directly via email.
Reply from Rise Works
Hi Oyekola,
Thank you for taking the time to share your feedback! We're glad to know you find Rise to be a great payment platform.
We appreciate your support!
I've been waiting 3 days to withdraw my…
I've been waiting 3 days to withdraw my money. Customer support is useless. I don't understand what's going on. What do I need to do to withdraw my money? Tell me if this company is a scam—I'll stop working with them. Wake up. Your response is inadequate, and your slowness is worrying.
7 July 2026
Unprompted review
Reply from Rise Works
Hi Boudoir,
Thank you for reaching out, and we apologize for any frustration regarding the communication and your withdrawal.
We would like to locate your account and review this with our team right away.
Please respond to our Trustpilot information request with your account details so we can look up your email address and have a team member follow up with you directly.
Reply from Rise Works
Hi David
We're so glad to hear you found our service to be efficient and affordable! We truly appreciate your kind words.
Best,
Team Rise
BAD Service
Funds arrived on monday, and cause of RSK and passkey not being able to withdraw. I have been trying to recover my rsk but is telling me passkey cannot be created while rise is telling me its under review and has been under review for 5 days. Communication is very bad and responses are very minimal and they dont answer. I am willing to change my review if they fix my problem.
10 July 2026
Unprompted review
Reply from Rise Works
Hi there,
Thank you for reaching out, and we apologize for any frustration regarding your account status and communication.
Please respond to our Trustpilot information request with your account information so we can obtain your email address, locate your case, and have our team review it immediately.
Stuck in an endless verification loop — 2+ weeks
Submitted documents via Rise's automated link, got sent to manual compliance. A few days later, told to resubmit via the same automated link — then bounced back to manual compliance again. This cycle has repeated multiple times over 2+ weeks. Every reply takes 3+ days andthen sends the same link again with no explanation of what's actually wrong. No progress at all;.
9 July 2026
Unprompted review
Reply from Rise Works
Hi Vamshika,
I completely understand your frustration. Being caught in an endless verification loop for over two weeks with no clear explanation is completely unacceptable, and I sincerely apologize for the lack of progress.
To help me break this cycle, could you please respond to our Trustpilot information request with your account details?
Once you reply there, I will have your email address, allowing me to personally locate your case and have a human member of our compliance team review your documents manually right away.
Thank you for your patience as we get this sorted out for you.
The support they have is second to…
The support they have is second to none, I hope my journey stays positive as their support experience.
9 July 2026
Unprompted review
Reply from Rise Works
Hi Hamza
We're so happy to hear our support team provided you with such a positive experience! We are committed to ensuring your journey with us remains excellent.
Best,
Team Rise
Verification failed just because i pressed back
I accidentally exited the onboarding/KYC process before submitting any documents. The AI bot(Fin) correctly identified that my onboarding session needed a onboarding /kyc reset. However, after requesting escalation to a human, I received no further response from either the chatbot or a support agent. There was no confirmation that my reset request had been submitted, leaving my account stuck. I hope Rise improves the support process and provides clearer communication during onboarding issue
10 July 2026
Unprompted review
Reply from Rise Works
Hi Ankit,
I sincerely apologize for the frustration and for leaving you stuck in the onboarding process without a response. It is completely understandable to expect a seamless handover to a human support agent when an automated process gets interrupted.
I am personally looking into your account right now to ensure your onboarding/KYC session is reset immediately. A member of our support team will reach out to you directly via email to confirm the reset and make sure you can complete your setup smoothly.
Thank you for your patience as we work to improve our communication and support flows.
it’s been 2 whole weeks and i’m still…
it’s been 2 whole weeks and i’m still unable to withdraw MY money. WHERE IS THE COMMUNICATION??? you cannot just hold peoples hard earned money and not let them know when they will receive it. these are my first payouts and i’m very frustrated that i haven’t got my money yet. £0 available to withdraw it says. SORT. IT. OUT!! a few days was fine but a whole two weeks with still no access is a JOKE. give me my money NOW
UPDATE:
they asked for my information TWICE and i gave them my email, expecting them to email me asap to resolve my issue withdrawing..and of course i haven’t received any email. your AI “support team” is appalling and embarrassing. i seriously did not expect to be waiting 3 weeks to be able to withdraw my money
9 July 2026
Unprompted review
Reply from Rise Works
Hi Dee,
I sincerely apologize for the two-week delay and the total lack of clear communication regarding your first payouts. You are completely right to be frustrated, waiting this long to access your hard-earned funds without proper updates is unacceptable.
I am personally tracking down your account right now to find out what is causing the block on your funds and to ensure our team reviews your situation immediately.
We will contact you directly via email as an absolute priority to get this sorted out for you.
has taken 10 business days to even…
has taken 10 business days to even email me back, i have thousands sitting in payouts that u cannot receive simply because the staff will not reach out to me to help resolve my problem
9 July 2026
Unprompted review
Reply from Rise Works
Hi Kalem,
I sincerely apologize for the delay and the frustration this has caused while your payouts are pending. It is completely unacceptable that you haven't received a response regarding your funds.
I am personally tracking down your account and open ticket right now to ensure our team contacts you immediately. We will reach out directly via email to get this resolved for you.
This is my 3rd update
This is my 3rd update
I finally received my money after 9 days of fussing and fighting but I did receive my funds thank you Ryker I was very tough on you and i respect your cool calm demeanour even after I was fuming at you because I was frustrated now I can pay my bills even though I’m behind but better late than never once again thank you riseworks team
9 July 2026
Unprompted review
Reply from Rise Works
Hi Khwezi,
Thank you for updating your review and for your honesty. We are incredibly glad to hear that you finally received your funds and can take care of your bills.
We completely understand how frustrating delays can be when it comes to your money, and your initial frustration was completely valid. I will be sure to pass along your kind words to Ryker. Maintaining a calm and helpful demeanor, even during stressful situations, is exactly what we strive for.
Thank you for your patience with our team, and we wish you a much smoother experience moving forward.
First time doing business with them
First time doing business with them. Signed up when it was still Rise v1. Now I recieved funds into my V2 account but i am unable to make withdrawals as there is no RSK password. I have done the recovery request. First they told me 24 hours. Then 48 hours. Agent told met 76 Hours. Now they change their story to 76 business hours? So does that mean i have to wait 2 WEEKS for them to review my case and actually withdraw my own money. Poor service.
Edit:
It has been 7 days or 168 hours now, and I'm still not able to withdraw my funds.Online agents keeps on sending me automated responses and no update happening, I just keep on hearing new excuses.
Edit:
Account is "at the last stage" according to their support, it has been at the last stage for 7 days already. KYC and everything has been done months ago.
No working passkey, no real update, and my funds are still stuck with more money going into the account in the next 7 days. This is sickening!
7 July 2026
Unprompted review
Reply from Rise Works
Hi Heindrich,
Thank you for your feedback, and I sincerely apologize for the conflicting timelines and poor support experience regarding your RSK recovery. It is completely unacceptable that you received shifting information while waiting to access your funds.
I am personally looking into your account right now to ensure our team reviews your case immediately.
We will reach out to you directly via email with a clear status update.
HOW TO SOLVE YOUR RSK
HOW TO SOLVE YOUR RSK
Go to your rise pay website>Profile>choose the Rise legacy V1 account>press that profile button on your top right of your screen>select security
You'll see your RSK but don't use that one as it won't work, create your own by pressing "Recover Security Key" >you'll have to enter those 12 words as they are from 1-12> then create your security key. Goodluck!!!
9 July 2026
Unprompted review
Reply from Rise Works
Hi Motsiela,
Thank you for sharing these detailed steps to help other community members navigate their RSK recovery.
We sincerely apologize for the platform frustration that required you to find this workaround on your own. Our team is actively updating our official documentation and support workflows to ensure these V1 recovery paths are clearly mapped out for all users transitioning to V2.
We appreciate your feedback and your help in guiding the community.
Reply from Rise Works
Hi Dayaram
We are so glad to hear you find our platform excellent! Thank you for sharing your positive feedback with us.
Best,
Team Rise
MY MONEY IS STUCK
I had used Rise before to receive funds from my funding account; the withdrawal process was fast and efficient back then. On Monday, I sent the money from my funding account to Rise and received it, but when I tried to withdraw *my money*—using the same method as before—it asked for an RSK that I had *never* created. I contacted support, and they asked me to create a new RSK. I did as instructed, only to be told I had to wait 72 hours just to get authorization to create a new RSK. I’ve never had to wait that long just to set up a new key before, but anyway... 72 hours have passed, and I still haven't received any update. I’ve messaged the support team, but they simply ignore you, even when they’re online.
PROBLEM SOLVED. Thanks to the lady who posted how to solve this issue
5 July 2026
Unprompted review
Reply from Rise Works
Thank you for updating your review. Juan. We are glad to hear that you were able to bypass the block and successfully access your funds using the community workaround.
We sincerely apologize for the frustration caused by the 72-hour delay and for the lack of responsive communication from our team during this time.
Your experience is not the standard we aim for, and we are actively improving our support workflows and documentation to ensure users encountering RSK transition issues receive clear, immediate guidance.
Thank you for your patience with us.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.