Raymour & Flanigan Reviews 

Great no pressure service, sales staff looked for discounts

Rebecca was an absolute delight. She made the process so easy and fun! I will absolutely come back and visit for my next purchase - Rebecca made the process easy!

Attentive sales woman who listened to what I wanted.

Sandra was so helpful, and pleasant to work with.

I'M GIVING IT 2 STARS BECAUSE THE SALESMAN WAS GREAT.
The costumer service is horrible no empathy at all.
The delivery on Jan 6, 2026 was a messed missing dining 3 chairs. I had the dining table returned becauseI had no chairs they forgot🤯. One week later delivered table and 3 chairs like Jan 12. Waited to
Receive bill statement paid the whole purchase by end of January received statement by TD bank, I did not owe nothing my balance and was to credit Account was close.
Then on April I received another Bill for some charges for March 24. 2026 That I had charged transaction on thatdate
I call TD bank they said they had paid it eventhought my credit account was close Raymour and flanigan sent the bill saying I never paid for the 3 chairs that came with my triangle table.
I will never order from this company
Costumer service was abusive and abused me of no wanting to paid when I paid thousands of dollars.
I was a ashley store furniture client I don't know why I chose this outlet in Elizabeth by IKEA and I bought for furniture for my mother there $$$ sofas set🤯
Very disappointed with raymour and flanigan.

The sale associate was excellent !He took his time and was very knowledgeable and made the process very stress free .

Excellent customer service,

Lisa waited on us. Really was excellent ( VERY KNOWEDGEABLE) (VERY PLEASANT) COULD NOT ASK FOR ANY ONE BETTER TO WAIT ON US.

The low/no pressure to purchase anything was the biggest upside for me.

Lisa was great. Friendly, knowledgeable and helpful.

We needed to change our mattress and the manager was very helpful

Customer service was knowledgeable and helpful. was able to secure just the right accent chair quuickly.

Customer service contradicted financing options that sales rep explained.

Everything was wrong with my experience in trying to get a broken piece of furniture replaced. For one, it's nearly impossible to get someone on the phone and there's no option to hold to wait for an agent or leave a call back number. It just hangs up. I had to resort to using the chat function, and when I finally scheduled the replacement, the wrong furniture was delivered. So I had to start over. It's taken months to get this taken care of, and I'm not confident the next delivery will even be correct. I emailed customer service about my issues and got no response. There is so much more that I don't have time to write about. But the bottom line is, I have never experienced such poor customer service. And that's not on the agents - they were perfectly nice. It was how hard it was to actually reach a person and then the fact that so many errors were made, and no one ever called or emailed me when I had requested it.

Wahid made this experience so much less stressful for me. He was so patient while I was so indecisive. He was so knowledgeable about the products and was able to offer recommendations based on what I had in the past and what I liked. He also offered great payment options for me. He was just a great sales associate overall.

I’ve been waiting months for my cushion replacements

Sales rep Azza was wonderful explaining the features of the power lift chair and organized delivery the next day.
The delivery men were great putting chair together and positioning it
Thank you Raymore and Flanagan.

Shopping was great lots of options and a great navigation on the sight to find any couch you want with the filters

I am very happy with my new sofa and love seat.

They were very nice and were able to get my dresser around a tight corner without moving my desk which was very helpful!

Purchased a tempur-pedicure mattress and adjustable base, was led to believe by retail staff that entire bed purchase was refundable up to 120 days. After testing out bed for 30 days, we tried to return the Adjustable base which we decided cost more than we actually utilized it. Apparently only mattresses are returnable, but that was not what we were led to believe during purchase. Beware this Raymour and Flanagan for being deceptive and sheisty - they certainly neglected to emphasize that the base was not returnable as we were forthcoming about needing a bed we could return/replace. Staff person August had an attitude, was not receptive to our astonishment that the adjustable base was non-returnable. Will not be returning to Raymour and Flanagan again.