Ruroc Reviews 

24,620
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 3,492 reviews, reviewers overwhelmingly had a great experience with this company. Customers often express deep satisfaction with the incredible comfort, lightweight feel, and appealing design of the helmets. Many individuals also praise the outstanding customer service, noting that representatives respond rapidly and provide helpful solutions whenever issues arise. Buyers frequently mention smooth order processing and remarkably fast shipping times that consistently exceed expectations. However, some customers also noted that certain helmet models fit very tightly or felt uncomfortable during initial use. A few reviewers additionally mentioned facing occasional challenges with sizing options, thick internal padding, or minor component durability.

What people talk about most

Product

Clients share positive opinions on product quality, design, and comfort. Reviewers frequently highlight the... See more

Quality

People report positive experiences with quality, highlighting the lightweight design, superior comfort, and... See more

Customer service

Reviewers highlight positive aspects of customer service, describing representatives as responsive,... See more

Staff

Customers consistently note positive experiences with staff, highlighting responsive, professional, and... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting fast shipments arriving... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I contacted customer support because I had lost a part of my helmet, and during the process we discovered that my helmet actually had a major defect. We agreed on a replacement and, since my model... See more

Rated 5 out of 5 stars

My shockwave headphones were sitting to far from my ears inside my helmet and I asked the ruroc team if they made any spacers to help with this issue. Meghan got back to me within 10 minutes and immed... See more

Rated 5 out of 5 stars

Without doubt the single best company I have ever delt with. I am in Australia the reply from Ben was immediate and to say incredibly helpful is an understatement. The helmet I purchased is the best I... See more

Rated 5 out of 5 stars

For some unknown reason, the order I’d placed hadn’t been processed; after contacting Kurt by email, I received excellent and very friendly customer service very quickly :)! Kurt also made a very... See more



Company details

  1. Motorcycle Equipment and Accessories Store
  2. Adventure Sports
  3. Motorsports Store
  4. Winter sport Store

Written by the company

Born in the UK, Ruroc began by creating the world’s first full-face snow-sports helmet, challenging convention with a completely new approach to protection and design. That same philosophy has driven us ever since. Today, Ruroc designs high-performance motorcycle and snow-sports helmets for riders around the world, combining advanced protection, cutting-edge technology and unmistakable design. From the mountains to the road, we believe safety gear shouldn’t mean compromising on style, comfort or performance. Our helmets are developed, tested and continually refined with feedback from the people who use them — our global community of riders. From pioneering full-face protection on the mountain to pushing the boundaries of modern motorcycle helmets, our mission remains the same: to make protection better. Ruroc helmets and gear are available worldwide, shipped directly from www.ruroc.com.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

25K reviews

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4.5

All reviews

(24,620)

4,336 reviews in the last 12 months

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Rated 5 out of 5 stars

Bought a helmet half price as it was…

Bought a helmet half price as it was advertised as blemished. To be honest I can’t even see anything wrong with it. My only criticism would be the helmet is very tight. I got a large as it’s 58-60, my head being 58 so thought would have plenty of room so surprised how tight it feels. Apart from that service was exceptional.

6 September 2026
Rated 1 out of 5 stars

The helmet audio is scratchy and really…

The helmet audio is scratchy and really bad. I bought a 10$audio thing off Temu and it’s better quality. Not to mention when I ask them for a review website they ignore me and ask for unrelated garbage instead of answering my question. Don’t waste your money on one of these helmets, just get a regular one and add one of those speakers inside and clip to the outside.

7 September 2026
Unprompted review
Rated 5 out of 5 stars

I have purchased 2 helmets,2 shockwave…

I have purchased 2 helmets,2 shockwave audio systems,6 pinlocks and 2 coloured visors.
The helmets themselves are amazing,great fit,sound system is A grade probably the best I have had.
I want to thank Daniel from customer service,they were out of stock of an item I wanted and I was going to wait for it to come back in so I only had to one freight cost,he organised free freight for me,no question asked,great service.

6 September 2026
Unprompted review
Rated 5 out of 5 stars

Madeleine was an absolute dream to deal…

Madeleine was an absolute dream to deal with, polite and professional and has helped me to rectify an issue I had with a product!

I would highly recommend ruroc to everyone, I adore your products 🥰 keep doing what you're doing guys!!

4 September 2026
Unprompted review
Rated 1 out of 5 stars

Bought two helmets

Bought two helmets! The inside is awefully cheap when you instal the bluetooth they never go back to factory fit! I spent over $1200 got the wrong lense and because it was longer then 30 days they wouldnt except the return for even credit to get the one inwanted! They pay to be top of the search bars and dont have a track record! After i got my R1 the helmet super heavy terrible aerodynamics after an hour on even my cruiser my jaw was out of place and it was messed up for about a week! I promise you save your money and get Arai shoeii or alpine stars! Much love yall two down always!

4 September 2026
Unprompted review
Rated 5 out of 5 stars

I had a problem with one of the…

I had a problem with one of the shockwave speakers not working in my new EOX 2.0 helmet.
I contacted customer service after installing. Meghan was very helpful with trying to troubleshoot the problem with me.
She decided to send out a whole new headset to replace the faulty unit!
Excellent customer service! The new Helmet is very nice and very comfortable. The only complaint I have is installing the check pads, they are a major pain, but the look and comfort is outstanding!
I am very happy with my purchase, and look forward to trying out the new headset when it arrives! Thanks Meghan!

4 September 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service from start…

Excellent customer service from start to finish. The support I received was professional, friendly and extremely helpful. They took the time to understand my issue, answered all my questions clearly and made the whole process very easy. I really appreciate the level of care and attention I received. A great experience overall and definitely deserving of 5 stars. Highly recommended! ⭐⭐⭐⭐⭐

3 September 2026
Unprompted review

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