Rugvista Reviews 

17,121
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

The carpet is exactly are described and shown on line. The ordering process was easy with quick delivery and it comes with full instructions on how to get the best from your carpet with care and clean... See more

Company replied

Rated 5 out of 5 stars

Huge variety, good prices, fast shipping. I ordered three rugs from Rugvista, which I selected from thousands of models on their website. RVD47280 - Bounce Teppich - Rosa 200x300 RVD47158 - Twi... See more

Rated 5 out of 5 stars

I waited for this rug to be available for about one month, and the site was very up to date on its availability. The color was accurate, and the rug unrolled well, flattening in about two days. We lov... See more

Company replied

Rated 5 out of 5 stars

Questions raised in context with the carpet prior the order have been answered properly. Delivery via UPS was in time and as scheduled. The quality of the carpet is good and in real it also looks like... See more

Company details

  1. Rug Store
  2. Oriental Rug Store

Written by the company

Rugvista — Wir helfen Menschen zu einem Zuhause, das sie lieben. Rugvista wurde 2005 mit einer klaren Mission und einem klaren Ziel gegründet: wir helfen Menschen, ein Zuhause zu schaffen, das sie lieben, indem wir es unseren Kunden einfach und angenehm machen, den perfekten Teppich zu finden. Von Anfang an haben wir uns darauf konzentriert, hochwertige Teppiche zu fairen Preisen anzubieten und gleichzeitig ein nahtloses, komfortables und sicheres Einkaufserlebnis für jeden Kunden zu gewährleisten. Heute sind wir stolz darauf, einer der führenden Online-Teppichhändler Europas zu sein und Kunden in zahlreichen Ländern zu bedienen. Unsere Kollektion umfasst über 30.000 Teppiche, von traditionell handgeknüpften Orientteppichen bis hin zu modernen maschinengewebten Designs; jeder Teppich wird sorgfältig ausgewählt, um Qualität, Langlebigkeit und zeitloses Design zu garantieren, sodass unsere Kunden bei jedem Kauf mit Vertrauen kaufen können. Wir glauben, dass der Kauf eines Teppichs genauso angenehm sein sollte wie das Leben damit: deshalb bieten wir klare Produktinformationen, detaillierte Bilder und einen intuitiven, übersichtlichen Online-Shop. Zuverlässige Lieferung in ganz Europa, flexible Rückgabemöglichkeiten und freundlicher, schneller Kundenservice sorgen dafür, dass das Einkaufserlebnis für jeden Kunden einfach, sicher und stressfrei ist. Unser Hauptsitz befindet sich in Malmö, Schweden, und wir sind europaweit tätig; dabei kombinieren wir skandinavische Designwerte mit internationalem Handwerk und modernen E-Commerce-Lösungen. Unser Team arbeitet jeden Tag daran, unsere Dienstleistungen zu verbessern, das Sortiment zu erweitern und Kunden bei ihren Einrichtungsideen zu inspirieren. Wir setzen uns für langfristige Beziehungen zu unseren Kunden ein, indem wir hochwertige Produkte, exzellenten Service und ein transparentes, vertrauenswürdiges sowie konsistent angenehmes Einkaufserlebnis bieten. Bei Rugvista helfen wir unseren Kunden, Räume zu schaffen, die persönlich, einladend und schön sind – einen Teppich nach dem anderen.

Teppiche zu einem günstigen Preis!

Written by the company

Mehr als 30.000 verschiedenen Teppichen
Kostenloser Versand innerhalb der EU
30 Tage Rückgaberecht

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

17K reviews

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4.6

All reviews

(17,121)

751 reviews in the last 12 months

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Rated 5 out of 5 stars

All good

Fast delivery, product looks exactly as described and the quality is good. The rug came folded (not rolled) but the folding marks disappeared after a day laid out. Can only recommend

12 November 2023
Rated 3 out of 5 stars

Quality disparities between purchases

This is the second carpet I buy in CarpetVista. As with the first one, delivery was flawless. However, being two similar carpets, bought at a similar price, the quality of the second one is lower. I often sit and lay on my carpets, and in this case some production defects can be seen and felt. Maybe other users would find them not so important.

26 July 2023
Rugvista logo

Reply from Rugvista

Dear customer,

Thank you very much for taking the time and sending us some feedback. We were sorry to read that you weren't entirely satisfied with your purchase of the second rug, and that you feel the quality is lacking this time. 

We definitely want you to be satisfied with the rug you received from us and if you are not, please do not hesitate to reach out. You are always eligible to return the rug within our 100-day return policy and make use of our money-back-guarantee. Our Customer Service team can also aid you in your search for different rug, if you wish. 

Please do not hesitate to reach out to us on info@rugvista.com or tel. +494087407081 - we are happy to help!

Thank you once more for your time and efforts - it is greatly appreciated.

All the best, from the Rugvista team!

Rated 1 out of 5 stars

All went fabulous!

26 June 2023
Rugvista logo

Reply from Rugvista

Liebe Kundin,

Vielen Dank, dass Sie sich die Zeit genommen haben, uns auf Trustpilot zu bewerten. Wir möchten uns für Ihr positives Feedback bedanken und freuen uns zu lesen, dass alles fabelhaft mit Ihrer Bestellung abgelaufen ist.

Liebe Grüße aus Schweden
Ihr RugVista Kundenservice Team

Rated 5 out of 5 stars

Excellent products, excellent support!

We ordered five carpets over the past five years and were always extremely happy with the quality of the carpets, the delivery, and customer service. Thank you Rugvista for the excellent products and service!

26 March 2023
Rated 5 out of 5 stars

Exceeds expectations

On-line description was accurate, delivery was very quick, and I am so pleased to have this rug in my kitchen. The material is synthetic which will make it easy to use in areas prone to be wet; I am considering buying a few more.

19 January 2023
Rated 5 out of 5 stars

Very pleased with my purchase

Very pleased with my purchase - as described and delivered on time. In fact, it looks even better than pictured - which can be a problem when buying on-line - beautiful, vibrant colours. I'm very happy to recommend RugVista

6 August 2022

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