Packs Reviews 

No delivery, no trackingnumber, no answers and no excuses. Worse company. I ordered at Greetz. Packs sent me to their website for answers and Grertz sent me to the website of Packs. You can't get a living person on the phone to answer your questions.

I placed an order on VidaXL and waited for delivery. The delivery company turned out to be Packs.nl. I entered the tracking number on their website and saw that delivery was scheduled for today, and that the courier had already left for my address and would arrive in 30 minutes (this was in the morning). Excited, I sat down and waited for him. Thirty minutes later, there was no courier; he wasn’t there an hour later, or two hours later either. But I wasn’t worried—these things happen; he was probably just running late. But then, at 3:00 p.m., I checked my email and saw that it looked like my order had been delivered an hour and a half ago. And that’s when I started to worry. First, I went outside to see if the courier had left the package on the street, but there was nothing there. At 3:30 p.m., I started calling the so-called hotline, which, according to the website, is open until 5:00 p.m. I tried every option on the automated menu to specify why I was calling, but no real person ever answered. So, the company says it delivered the package, but I can’t get in touch with them. I regret ever dealing with this seller, who partnered with this company.

Cancelling deliveries without reason and no one available at Customer Service!!!

Package was left outside on the sidewalk in front of the building, didn't ring the bell just left it on the sidewalk in a busy neighborhood.

No tracking information available, and the delivery was delayed

Got an email that nobody was home and that they could not deliver. The person was home and they have a ring bell! Nobody to see on the camera. I had paid extra to deliver a gift on time for a birthday! Really bad and sad that companies works them.

They sent an email confirming the delivery and package is nowhere to be found.

Birthday flowers supposed to be delivered on the birthday. i received email from Packs on the day at 1030 am saying they were on the way but they werent delivered. The following day get another email at 1030 am saying they are on the way. Then i get an email at 21:30 saying they were delivered.
But as of now 4 days after the birthday and 3 days after Packs say they were delivered the recipient still hasnt received them!

This company should be illegal to operate. Waste of resources. Avoid this scam company.

I stayed home two full days waiting for my package, and no one ever showed up or rang our video doorbell. Despite this, they falsely claim based on their "GPS locations" they attempted delivery twice. After these so-called attempt, they refuse to deliver again.

Customer service is completely unhelpful, they won’t tell you where your package is and keep redirecting you to the supplier instead of taking responsibility.

Do not do business with this company. I'm based in the Netherlands.

The delivery dates and times kept getting changed. We got instructed by the company we bought the igen from to refuse the delivery which we did but the carrier guy scanned it as delivered and now I have to fight for 3 weeks for somebody find the return package so I dont have to pay.

No clue when or where my package is. Track and trace has not updated since I received the email. Delivery window is already gone. Stayed home entire day for nothing.
It was a Valentine's day gift to my wife. Day is gone and done. Guess I'll refund 😔
Experience in the Netherlands.

This company shouldn't exist.if you don't want to waste your money and energy don't order anything under delivery service of this packs.They never deliver it but says delivered and if you try to contact them they will never respond.Don't waste your hard earned money on these scammers.

Very very very bad, de delivery driver won’t even walk upstairs. He just ringed the bell and walked back to his car. I hate this behavior so much. I was sprinting with putting clothes on, to maybey be in time to his van to collect it. Bur this guy wanted to go way to fast. Very very very bad service

They said I was not home when I was

Package arrived in top condition and in time

Unfortunately there is no way to give negative rating, otherwise I would have done it
All I want to do is to return a packet of Vidaxl and its been three times packs.nl sent me a pickup date and they never arrived. Guess what - they dont have a number to call (not for Vidaxl) and they do not reply to emails. Be very careful about using this so-called service

I tried to refund a bedframe from Bol.com and they directed the refund to Packs. It has been a month and not only you can only reserve in the weekdays but they also don't come as promised and I can't even reach them as I don't speak Dutch.

The package was not delivered. The courier stated that no one was home, but I was at home. It’s impossible to contact customer support.

2 days in a row package should be delivered , I was waiting two days at home. 2 days in a row delivery was failed because I was apparently not at home , jokes . For example vidaXL is for me no go to shop there , they still working with those mohols