Lidl.de Reviews 

Very poor service. Shortages and replacements when they are not suitable. Awaiting refund for a week now and customer service are useless. Don’t waste your time and money with a sub standard service.

I just can't live in any part of the world without a LIDL grocery store nearby. I can't recommend LIDL grocery store enough 👌. I have saved a lot of money by shopping at LIDL grocery stores and have bought a few good quality products from their online shop at the most affordable cheap price you will never get any where else. They normally inform their customers about their online Shop offers through their "LIDL App" which also have a lot of offers on groceries items every single day. They normally sell out on their online shop offers pretty quickly, because their products are not just good quality but also at a very affordable unbeatable price.

Keep your good work LIDL!

This was my first time using the Lidl website and I found it confusing. Other supermarket websites have and A to Z product search engine. Lidl apparently does not have this. There is a section “our products”,but it fails to list the supermarket’s full product range.
It’s possibly somewhere on their website but I couldn’t find it.

I have ordered 2 items during Lidl's…
I have ordered 2 items during Lidl's Black Friday sale. I ordered for the Samsung soundbar and office chair. I have fully paid for my orders on Nov 20 using a debit card. The money was taken out of my account right there and then (good as cash). On Nov. 26, Lidl returned €99 without informing me what it is for, I assumed that the soundbar was cancelled. After a few days, I received the soundbar but not the chair. It has been 24 days and I have not received any update nor my office chair which was fully paid for! Now lidl has been sending me emails asking me to pay the €99 when they still owe me an office chair and an explanation why my payment was returned in the first place! I have called their hotline and the person gave me a wrong email address! I have submitted 3 contact forms about this but no response! They are sending me emails that is putting interest in the €99 when it is their mistake and no response from my issues!!! Where is my order?! Lidl online shop has put me in a lot of unnecessary stress when I have fully paid for my orders!!!!!

I always buy in Munich in Lidl since 2019 and l never had any problem. Today the one in Kistlerhofstrasse -where l’m almost daily during more than a year- they accused me to steal a simple empty can of cola!! l did forget to place it at the machine to collect the ticket of 25 cents (in this Lidl this machine is outside before the entrance, when some of them they have this machine inside). l have a bag with some items from another shop and l show them with the receipts without problem. In that bag was also this empty can that l forgot…I told them that l just forgot to put it in the machine when l entered and invited them to check the cameras cause l’m not a thief. They treated me as a criminal!! very rude and make me pay for that empty cola that l brought from home. I didn’t call the police for ridiculous 70 cents, but l think is not fair to accuse me of stealing in front of everyone and to not check the camera when l requested, in more when l only spent in the store like 2 minutes it will be very easy to see that l didn’t steal and drink at the store. I asked for the boss and -a very bad mannered woman- told me that she will not check the cameras. Is that normal??? I use to go there cause is very close to my house, but they always look angry, not even answer when l say ‘hallo’ i hope they don’t treat like that all the clients

The torture of chickens must be stopped!
Lidl sells chickens from farms where there are torture of living creatures. The chickens suffer horribly on these farms. They have painful deformities, and there is cannibalism. Day old chickens are thrown on the floor like garbage! This horrific animal cruelty on these farms must be stopped now!
Again and again Lidl have been urged to sign the European chicken commitment but does not do it. It is a shame for a big company to act this way. More and more people are upset what is going on. Now it is time for Lidl to immediately address the issue.

Lidl store in Singen Germany have asked me to leave my luggage in with the lidl staff in return for shopping

I was targeted, stalked, threatened and denied entry in lidl singen Germany
The manager of the Singen Lidl store called security guards to kick me out of Lidl store because i didn't leave my luggage with lidl staff, manager of lidl was also ordering stuff to look in inside my bag pack, but I refused to comply because lidl should never ask customers to hand their possession to lidle stuff, this type of activity is invasive immoral and criminal behavior, no one should be forced to leave their possession with strangers in order to shop. Lidle managers and stuff were targeting me, extremely aggressive, rude, disrespectful, arrogant, daily abuse, threats and harassment from Lidl Store singen became the norm, as result they denied me entry all together , so I decided to use another store that treats me with care and respect and would allow me to shop with my luggage

Address of the lidl store incident
Maggistraße 20, 78224 Singen (Hohentwiel), Germany

.

one of my favorite magazine! like it

The worst client service today. I don't know how it's possible. Be careful, they have attractive price but if you have a problem with the delivery or the product (the quality control are really poor), you will regret to order here. They charge me 2 times for a product that I have return. And now he's going through a debt collection agency. Shame on you.

EDIT

I contact your support, but you didn't fix anything.

There customer service is the last you can think of. They hung up the phone before you can talk, don't answer your question, don't have patience if you need to search for paper or a number and hung up as soon as you are unsure what to say.
Don't buy any product where you need delivery, or where it could come to a warrenty case. They will let you down in store and online.

Don't buy the chicken in the bag ..if you do don't do an hour and a half like stated .
I ended up with smoke damage in three rooms. Told the company I'm registered as disabled, got offered a disgraceful £20.00.

Extremely unfriendly staff. Cashier not reliable. Beware of your cash!
Definitely your accounting will not be finished balanced today. The difference is MINE!
***
I don't care about your "kundenservice". Your manager in the branch was absolutely not able to cope with the situation. Instead the staff decided to argue with me. The manager is definitely not the boss there.
Bad experience.

I ordered online on 13/03/23, was told on the 14/03/23 that my order had been dispatched and I had received tracking info from the courrier with the package. However I have received nothing and I don’t know who has my parcel or when it will be delivered since I am unable to track it. It was supposed to be delivered today but I haven’t received any logistics info.

I have seen Lidls advertising that they are cheaper than Sainsburys ?? " I dont think so".... I have noticed that the same products in Lidls are the same price as Sainsburys. And I thought that Lidls were supposed to be cheaper. But I have noticed that Lidls have been increasing their prices Every Single Week !!!! And I have also noticed that whenever I go in there and want a Specific product, it is now longer on the shelves. This applies to quite a few products that are no longer available. When Lidls first started in this country they invented themselves as being a Cheap Store that sold quality products, etc,etc. But it would seem that now they have their foot firmly through the door. They now feel the time is right to increase their prices !!!
I Do Not shop in Lidls anymore because "Aldi's" is a lot cheaper, and they are also local in "Abbey Wood". So I say to everyone that "Lidl's" are No Longer the place to buy Cheaper quality Products. They heve Lost Respect for their British Customers. Send them back to where they come from, and boycott their stores. Thank you

Edit : I bought the product from amazon and the product arrived. I don't want any product from you anymore, cancel immediately and refund my money. I wrote you this yesterday, but you don't care. Awful customer service.

In the e-mail sent to me after the complaint I wrote yesterday, it was written that the product would be delivered as soon as possible. But still no tracking number has been sent to me. There is no option to cancel the product on the site. Send me the cargo tracking number within 1 hour or cancel my order. I will order from Amazon. I get the cargo tracking number on the same day there. It will be my first and last purchase from you.

Terrible service. I bought grill maister mini kamado in 2021 now the bow broke and i got told its consumable so its not covered by 3 year warranty?!?!

Absolute joke

My Order was packed and Ready for Pick UP on the 8th November, I have just been told now the 'Expected' delivery Date is the 17th.
Further NONE of their Email Sites seem to work the Emails are Returned by Postmaster General saying the Address is wrong, I am Replying on The Lidl Email 'Reply' have also tried 4 other Email Addresses given on the Web, Please don't 'reply' telling me I have put the wrong address in, I am Replying to the 'Sender'
17th Today No Delivery Not even DHL Track and Trace, DHL have NOT recieved the Order, this Order is not a small Packet it quite large in fact about 1 Metre 40 Approx. so its not lost in some corner.

delivered defective goods, item sent back now told I have to wait 21 days for a refund. If you would like a smooth transaction without chasing your money avoid Lidl at all costs!!!

**** your reply highlights exactly why people should avoid Lidl. Lidl is responsible for the transport of the item and it has been confirmed by customer service that the return has been recieved!!!???? Do you actually have any procedures in place to help customers or do you think this experience is an acceptable example of Lidl's service? ABSOLUTELY RIDICULOUS!!!!!

If you or your best half only speaks English don't order there. We got told today in a very rude way that: "We are a GERMAN hotline and we don't speak English". The conversation was very rude from Lidl side from beginning to end. Unwilling to help, just letting out anger at the customer.