Leen Bakker Reviews 

Expecting more proactive assistance from the staff and more transparency about the installation process.

Better reception

Great affordable options with a wide variety, staff were also friendly and helpful!

great shop for affordable home equipment products

I found the product I wanted at a good price. I'm waiting to see the delivery. There are so many beautiful products in the store!

I placed an order, which weeks later did not arrive. Then I got an email saying it was delivered - it wasn’t, not to my neighbours or anyone near my apartment.
I’ve emailed multiple times and not heard back, and the phone line wait times are always 30+ minutes long (I’ve also waited longer than that, and just given up).
I can excuse long delivery times, but not answering customer complaints about a delivery never arriving is unacceptable.

First a 2 month wait for the installation. The the installer calls in sick and reschedules 2 weeks later. Today he was parking his car and a kid rode into his van. A scrape on the leg and a dint on the van. I was informed by installer that he had to go home. Tried to call customer service but they are impossible to reach..😕

Horrible, and actually problematic experience. I ordered a bed from Leen Bakker specifically because the website stated it would be delivered on 8 July. My guest is arriving on 10 July, so the delivery date was the whole reason I chose this bed.

On 8 July the order did arrive — but only half of the bed was delivered. An essential part was missing, which meant the bed could not be assembled or used at all. In other words, the order was not actually delivered in a usable form on the promised date.

I was not told, when ordering the bed, that it cannot be delivered completely. I was not informed, between the day I ordered the bed and the day that the bed arrived, that there was a problem with my order or that a piece was going to be missing. I was not even told, on the day that the bed arrived, that it was missing a piece. I was not contacted by the company. In short, there was no communication from them at all. I had to phone them myself, and it took literally two and a half hours, waiting on the phone before I could reach an employee from customer service.

When I finally got through to customer service, the only solution offered was to send the missing part on 22 July — two weeks later, and long after my guest will have arrived. That completely defeats the purpose of ordering a bed with a specific delivery date. What was especially frustrating was the lack of any meaningful solution, no urgency, apology, or alternative offered.

Promising a delivery date and then delivering only half a bed is misleading, and deceiving. A bed that cannot be assembled is not a delivered bed. Offering the missing piece two weeks later, with no practical solution in the meantime, is very poor service. I would never buy anything from Leen Bakker again, not can I recommend it to anyone.

Matige communicatie over afhalen bestelling

Good attention in the store

Ordered outdoor chairs in 22nd of May - delivery scheduled 6 of June (earliest possible). June 6 came, they never showed nor said they weren’t coming. I reached out and they said they had a delay and will come June 20th (without informing). I couldn’t then, so we scheduled June 26. On June 26, they never showed. Scheduled it to June 29th, I messaged them whereby Mirthe answered (with no apology) saying it will come June 29th. I told them I can’t be home. Now it has gone to a DHL point because I wasn’t home (even though the two times I was home they didn’t come as agreed). I can’t pick up the chairs without a car, that’s why I paid shipping and stayed home twice. Now they won’t answer anymore on instagram, and won’t arrange a home delivery. So essentially, because of them, I lose my order and discount I had obtained in May. As well as 1.5 months lost of summer where I could have gotten garden chairs elsewhere to enjoy.

I ordered two chairs that were in stock on May 24th, on May 28th I received an email saying that "your order is on its way" with the DHL link. Since then I received no update on the delivery date and nothing is found on DHL website when clicking on the tracking link in the email. Customer service never picks up the phone either.

My order should have arrived 2,5 weeks ago. I never received anything and it was very expensive. I contaced the customer service several times and they never responded. Totay I went to the store and they said they are not responsible. I have to contaced the customer service but they are very very behind they said. Now I have so much stress with taking legal steps

Price is good but time delivery is annoying.
We got our partial order after 2 months and until now we are still waiting for our sofa which has been postponed so many times. We placed order on 2 March and now they changed it again the delivery time to 30 June.

Good experience with Leen!

Ordered some garden furnitures. One was delivered damaged and one was delivered without the complete parts.

good at strategic purchasing

Staff were friendly and supportive

On April 5th, I ordered a cabinet with order number CO9379635380.. It was incomplete.. (I wouldn't know why it was sent anyway)

Subsequently, your colleague sent part of the package again, with order number CO9100132741 but without track and trace (why you chose this is a mystery)
This was supposed to arrive on April 22nd. On the day itself, I asked twice via the customer service chat if this was correct and if it was coming. They said yes, it will arrive today by 6 PM.
This did not happen. Today, Thursday, I received an email from DHL stating that the package had been delivered, while I was not at home, of course. I came home, there was nothing there, and my neighbors didn't see anyone!
Where are my missing parts!
What kind of bad service is this!?