Laithwaites Reviews 

115,180
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 7,926 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and diverse selection of wines, often finding products that perfectly match their preferences. Many highlight the exceptional service provided by knowledgeable and friendly staff, who offer great advice and ensure pleasant interactions. People frequently commend the efficient and reliable delivery service, noting that orders arrive promptly and as expected. The company's commitment to customer satisfaction is also evident in their policy of refunding or replacing wines that do not meet expectations, making the overall experience highly positive. However, some customers also noted issues with the delivery experience, particularly concerning courier performance. People reported instances of parcels being left in insecure locations or not following specific instructions. There were also mentions of delivery delays, orders arriving in multiple parts, or items being damaged in transit, leading to inconvenience for recipients.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently praising its speed and efficiency, with... See more

Product

Reviewers highlight positive aspects of product, consistently expressing satisfaction with the quality and... See more

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness, knowledge, and... See more

Service

People report positive experiences with service, consistently describing it as excellent, professional, and... See more

Quality

Customers consistently note positive experiences with quality, often praising the excellent and good quality... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Once again, my favourite adviser, Shannon, has come up with the goods! A great selection of Portuguese reds, Provençale rosés and Loire whites delivered, with some great deals thrown in. She knows wel... See more

Rated 5 out of 5 stars

Laithwaites performed excellently as usual. Their carrier DHL did not. Arrived half an hour ahead of earliest delivery time advised. Said they’d left our parcel in our safe place behind the gate. They... See more

Rated 5 out of 5 stars

Excellent service, been with Laithwaites for years, and quick delivery. Don’t like a wine ring them, explain and they send you a different one, or if for some reason a wine “isn’t right in some way”... See more

Rated 5 out of 5 stars

I've been with Laithwaites for donkey years now and my regular contact Matthew has been absolutely fabulous in helping me with my choices. He knows what I like and I like what he recommends. A perfect... See more


Company details

  1. Wine Store
  2. Wine Club

Written by the company

At Laithwaites, wine isn’t just what we do – it’s who we are. For over 50 years, we’ve been a family-run wine merchant, partnering with like-minded, family-owned wineries across the globe. We’re winemakers ourselves too, with our own cellars in Australia, France and the UK – where we craft award-winning English Sparkling Wine. Every year, we taste over 40,000 wines and pick just the top 800 or so to share with our customers. We were early champions of now-iconic styles like Marlborough Sauvignon and rich southern Italian reds, always on the lookout for what’s next. Add to that our legendary service, no-quibble guarantee, and 300,000 happy customers – and you’ve every reason to give Laithwaites a try.

100% guarantee

If you aren't happy with a bottle, don't pay for it

We confidently guarantee every bottle we sell: if a wine fails to satisfy, for whatever reason, we'll arrange to collect it and refund you or replace the wine. We understand it can be tricky to order wine just by a description; which is why we have our 100% guarantee. If you aren't happy with a bottle don't pay for it, just contact us to let us know.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

115K reviews

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4.7

All reviews

(115,180)

7,802 reviews in the last 12 months

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Rated 5 out of 5 stars

Regular Laithwaites Customers.


We have been drinking Laithwaites wines for well over 20 years now and they are all brilliant. We recently bought a case of Cabalie with two whites, two rose’, the rest were variety of their reds. Previously we had a case of Viognier whites, all superb wines. Our adviser Bernie Heaney is always a pleasure to talk to, we had the chance too meet up last year at Laithwaites wine tasting event in Birmingham. By the way, we need another one in the Midlands.

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Polite, helpful, knowledgeable.

Scott has been my wine advisor for several years, certainly beyond pre-Covid days. He is unfailingly polite and never pushy. He makes helpful suggestions, at a range of price points, when I ask for wines with certain features. Ordering is always unfussy and delivery reliable.

23 July 2026
Unprompted review
Rated 5 out of 5 stars

The Missing Bottle

Always a pleasure to receive some Cabalie wine. However, the bottle I was really looking forward to tasting was missing i.e.
Cabalie Origine and was replaced by a Rose. This was hardly a fair comparison and I was disappointed that there was no explanation. Not like Laithwaites at all.

17 July 2026
Rated 5 out of 5 stars

Long time customer

I have been a Laithwaites customer for over forty years, going back to the Bordeaux Direct days.
I have found their range, quality and pricing to be good. I have found wines that I like so why change?

15 July 2026
Rated 5 out of 5 stars

Another amazing order placed with the…

Another amazing order placed with the help of our lovely Wine Guide Shannon. I emailed with some wines that we particularly like and Shannon came straight back with a great deal on a mixed case. It's always a pleasure to talk to her and we are never disappointed with our wines.

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Laithwaites Mark Hampton - Senior Wine Guide

I've enjoyed buying wine from Laithewaites for decades (!!) and for most of those years I've been lucky enough to have the help of Mark Hampton. Not only very knowledgeable about the vast Laithwaites selection, but also a really nice person who is easy going and always very helpful. It's always a pleasure to speak to him.
Thanks Laithwaites, thanks Mark and here's to the next couple of decades!

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Malcolm Pocock has been my personal…

Malcolm Pocock has been my personal wine guide for many years and his attention to my preferences is wonderful, but it is his helpful and gentle pushes for me to try different wines and varieties I’ve not tried before that is something I value. The latest advice was a red wine to chill for the summer and it was spot on

10 July 2026
Unprompted review
Rated 5 out of 5 stars

A word on Chris Burgess

A word on Chris Burgess, Wine Advisor. Chris is undoubtedly a superb advisor, and has consistently 'read' my taste buds in his recommendations to me over the last ten years (possibly more).
We have discovered a small number of differences in taste preference: quite rightly, taste is such an individual joy.
On the few rare occasions that I have not fully appreciated a wine Chris suggested, he has been 100% helpful in sorting out a solution.
I got lucky when Chris became my advisor!
Well done Chris, and well done to Laithwaites for consistently high-quality customer service.

23 July 2026
Unprompted review
Rated 5 out of 5 stars

My wine advisor Malcolm

I have been a customer of Laithwaites for many years. My wine advisor, Malcomb, is always available to help me find the best deals on delicious wines. Fast and reliable delivery and a friendly, helpful voice whenever I talk to him.

23 July 2026
Unprompted review

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