Lafeltrinelli Reviews 

I like to buy through this company because they do everything as is expected and the result is an excellent experience.
The availability, the easy process to pay through the app and the delivery is always correct.
Is a comfortable experience and to feel trusted that your order will be in good hands!

personale fantastico e disponibile!

The book cover was a bit cut. But otherwise all good

cortesia disponibilità efficenza personale fantastico tutti specialmente la sig.ra Cinzia.

I like them. Specially the staff.

Feltrinelli si distingue per precisione, gentilezza, offerta

Efficienza, cortesia e attenzione al cliente al top.

Feltrinelli mi offre la possibilità di prenotare un vinile con ritiro gratuito in negozio a 30,15 euro, ma quando me lo consegnano il prezzo è di 39,90.

Wish You Were Here (50th Anniversary) (Flame Yellow Vinyl)
30,15 €

I love shopping La Feltrinelli. Always find good prices, an interesting selection, and their delivery is excellent.

I recently had a problem with an item that I purchased through the Internet from LaFeltrinelli and its customer service had a response that, in my opinion, was exemplary.

I believe that the least that I can do is to thank them publicly and to mention that Marika delivered what in my opinion is a superb customer experience.

I will 100% buy from them in the future and recommend them to friends and family. This is especially important to me because in my experience not all media retailers care about their customers and about doing the right thing in the way that LaFeltrinelli has proven to me that it does.

pronta disponibilità di titoli difficili da reperire. consegna curata del regalo al destinatario

Quick delivery of product to US. Very impressive.

Good service and book availability

I placed an online order and the payment was fully accepted.
After that, the store made me wait almost a month without clear or timely updates.

After nearly a month, I was informed that half of my order would not be shipped because they “could not find the item”.
This is unacceptable, because:
• if an item is not available, it should not be listed for sale on the website
• the same item was available in their physical store, which makes this explanation even more questionable

Since they cancelled half of the order themselves, I asked to cancel the entire order and receive a full refund.

However, the store is now refusing to refund the full amount, even though:
• the payment was accepted
• they failed to ship the complete order
• the issue was entirely caused by their poor stock management and communication

I wasted almost a month waiting for an order they were never able to fulfill properly.
This experience was frustrating, unprofessional, and a complete waste of time.

❌ I do not recommend ordering from this store online.

great publications, excellent service

I am so happy I am able to buy my favorite Italian books here. Thank you for shipping to Canada

The books was delivered on time, perfect books quality

I ordered a book online and after 5-6 a mail arrived saying that this book is unavailable to order it. And now i cant order it anymore because i dont have time im traveling next week, and if i order the book it will arrive on th 30th of december. Apart from that, i already bought two books from the store yet on my feltrinelli card it still shows 0 punti, so it annoys me. Note: i wanted to put lower ranking, but i didnt want too, because i like the books that you supply also it makes me happy to visit your store in person.

Super simple ordering process to the states and items came just as described!