when the curtain I bought less than a year ago was broken, they arranged to change it. The manager at the store listened to me when I told him nobody reached out to me although I filled the form onlin... See more
Company replied
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See what reviewers are saying
For my order 80185937, I ordered 4 items: 2 bedside tables and 2 lamps. Unfortunately, only 1 of the 2 bedside tables was delivered. DHL left the two packages in our hallway and then left. I have phot... See more
Company replied
Excellent service! Highly recommended! I didn't know that in our times of AI and bots (when no one really cares - just wants your money) there are still businesses which keep 'human' approach (with ve... See more
Company replied
I got a broken lamp because it wasn't protected properly. I provided photo evidence and sent everything to support, however, it's been a while and no one replied or contacted me. Edit: They did get... See more
Company replied
Company details
- Living Room Furniture Store
- also in
- Bedroom Furniture Store
- Furniture Store
- Garden Center
- Interior Designer
- Lighting Store
About Kwantum
Information provided by various external sources
Kwantum is de grootste woondiscounter in Nederland en Vlaanderen. Met circa 100 zelfbedieningswinkels op makkelijk bereikbare locaties weten vele klanten ons snel te vinden.
Wij zijn marktleider in vloerbedekking, laminaat, gordijnen, behang en verlichting en
één van de grootste aanbieders van meubelen, tuinmeubelen, keukendecoratie, woningdecoratie, opbergartikelen, gereedschap, en verf.
Kortom, wij bieden een verrassend compleet assortiment van leuke en actuele artikelen voor in en om het huis. Wij bieden de laagste prijs, 365 dagen per jaar, evenals een verrassend complete service. Van het stofferen (confectioneren van gordijnen tot het leggen van vloerbedekking) en inrichten van het huis tot het decoreren en onderhouden van je leefomgeving.
Wij maken je gordijnen en zonwering kant-en-klaar op maat en je vloerbedekking wordt goed en vakkundig gelegd. Onze medewerkers in de winkel zijn vakkundig opgeleid en helpen je graag bij het vinden van de juiste oplossing voor je woonwens. In de winkel, maar ook op internet is het kopen van Kwantumartikelen niet alleen leuk, maar zeker ook heel slim!
Bekijk ons assortiment vandaag nog op www.kwantum.nl.
Contact info
Belle van Zuylenstraat 10, 5032 MA, Tilburg
- 0900-2355926 (gebruikelijke belkosten)
- klantenservice@kwantum.nl
- www.kwantum.nl
3.5
Average
36K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
they helped me a lot while i was…
they helped me a lot while i was selecting curtains
20 December 2024
Unprompted review
Reply from Kwantum
We’re so glad to read that you received great help while selecting your curtains! Thanks for your feedback, and we hope you love your new curtains! ^Sisley
Poor service & no order updates
I’ve placed an order 4 weeks ago but except the order confirmation email saying “delivery from 5 days” I’ve received no other update.
I’ve sent 10 days ago an email to the customer service, no reply. Today I got hold off the customer service informing me that the items are currently out of stock until beginning of March. I’m happy to wait but great customer service is to inform the customer about possible delays. On top of that the customer service agent didn’t really let me finish my sentence and he seemed just wanting get rid off me. Apologies were made but felt like a standard response.
I’m happy to update the review and rating once I’ve received my goods.
Kwantum, please advise your customers of long waiting times and delays. A from 5 days is just not good enough! I’m sure you could safe yourself a lot of phone calls and customer emails by sending out batch emails with additional info!
7 February 2025
Unprompted review
Reply from Kwantum
Hi, thank you for your message and your honest feedback. We understand that waiting for your order without updates can be very frustrating, and we sincerely apologize for the lack of clarity and your experience with our customer service. This is not the service we aim to provide. We strive to keep our customers as informed as possible about any delays, but we see that this did not go well in your case. We take your feedback seriously and are looking into ways to improve our communication regarding delivery times so that customers stay better informed. Once again, our apologies for the inconvenience. We appreciate your patience and hope your order will be delivered soon. If you have any further questions, please don’t hesitate to reach out. ^Michelle
good..............
16 January 2025
Unprompted review
Reply from Kwantum
Kort maar krachtig! 😄 Bedankt voor je review! ^Juul
Reply from Kwantum
Heel veel plezier van je gordijnen. ^Ivy
Product quality fine installation poor
Product quality fine. But installation of carpet is very poor wouldn't recommend it.
20 December 2024
Unprompted review
Reply from Kwantum
Glad to read that the product quality is satisfactory, but I am sorry that the installation of the carpet was not as expected. This is obviously not the experience we want to provide. If I can help you with anything please feel free to contact me through any of our socials.
Experience with Kwantum
Order processing 1/5
Information provided 0/5
Delivery Lead time 0/5
Actual Delivery 0/5
Issue resolution 0/5
Empathy 1/5
Customer service 2/5
Products 5/5
Will I recommend to friends and families 1/10
Experienced on:
14/12/24
26/12/24
03/01/25
3 January 2025
Unprompted review
Reply from Kwantum
Hi, thank you for you review, I'm sorry you didn't have the best experience. If there is anything I can help you with, please let us know with a private message through once of our social media channels! ^Michelle
Curtains measurement and delivery
The professional who visited us for measurements and ordering of the curtains were extremely expert, friendly and excellent communicator.
14 January 2025
Unprompted review
Reply from Kwantum
Hi Maral, it's great that you had a positive experience with us. Thank you for sharing this with us! ^Michelle
Reply from Kwantum
Thank you for your review. I hope you enjoy the laminate and subfloor! ^Ivy
I was given all the useful information.
I was given all the useful information.
26 December 2024
Unprompted review
Reply from Kwantum
Hi Sorin, thank you for leaving a review! Have a great day. :) ^Michelle
Reply from Kwantum
Thank you so much for your kind words! We’re thrilled to hear that you had a great, professional experience with us. We aim to always provide great service and quality, so it’s wonderful to see that reflected in your feedback.
^Julianne
I love everything at Kwantum!
19 December 2024
Unprompted review
Reply from Kwantum
And we love happy customers! Have fun with your order :) ^Juul
Good variety of products
15 December 2024
Unprompted review
Reply from Kwantum
Thank you for your feedback! We're glad to read that you appreciate the variety of products we offer. We hope to see you again soon! ^Sisley
Broken plates, no full refund of shipping costs.But Resolved in the end ;)
Order took more than 5 days to deliver, Then the plates inside was broken, returned it on my expense to the store and then was also not refunded the initial courier costs.
However, Kwantum contacted me to appologise and resolve the issue and also gave me a voucher. Thank you.
2 December 2024
Unprompted review
Reply from Kwantum
Hi Andries, thank you for reaching out, and I’m sorry to hear about your experience. It’s certainly not what we aim for. Can you send us a message through one of our social media channels? ^Michelle
Disappointing Service for advisory service
I recently used Quantum's service to have my windows measured and order custom curtains, but the experience was far from satisfactory.
The representative who came to measure my windows did not bring any fabric samples, even though I was told in the store that this is part of the service. Instead, I was asked to go back to the store to choose the fabric, which was very inconvenient.
The measurements taken by the representative were unclear and incomplete. When I went to the store to place my order, the staff couldn’t proceed because the measurements provided were insufficient.
12 October 2024
Unprompted review
Reply from Kwantum
We are sorry to read that your experience with our service was not to your satisfaction. It is certainly unfortunate that the fabric samples were not included and that the measurements were incomplete. We understand the frustration this has caused. I see you placed an order through the store! If there is anything else I can help you with please feel free to contact me through any of our socials!
The item arrived broken and the postman…
The item arrived broken and the postman took it back. Kwantum failed to take action, I have contacted them and I hope to solve this.
20 November 2024
Unprompted review
Reply from Kwantum
Thank you for your feedback, and we're truly sorry to hear that your item arrived broken. We understand how frustrating this situation must be. We’ve sent you an email to address the issue, and we’re currently awaiting your response to resolve this as quickly as possible. We appreciate your patience and are committed to making this right. ^Sisley
To buy staff from here
14 November 2024
Unprompted review
Reply from Kwantum
Thank you for your positive review! ^Sisley
Reply from Kwantum
Great to read! We’re glad you find our prices competitive and that our staff can help you in English. We aim to make your shopping experience as easy and enjoyable as possible. Hope to see you again soon! ^Sisley
Worst Possible Experience
The order for the installation of laminate flooring on my staircase has been delayed for over 3 months due to mis-management of the Kwantum team and no effort was made to rectify the situation despite several calls to the Customer Service.
9 October 2024
Unprompted review
Reply from Kwantum
Hi Shatrudaman, I'm sorry to hear that you're having issues with your order. Could you please send us a private message? I’d be happy to assist you! ^Michelle
Missing items
Ordered multiple things. Like what I have received but have not received the full order yet. There is no communication about when the rest of the order will be delivered. I have written to them but have not received any response. I fear that I will not receive the rest of my order.
Update: The customer service team saw this review and got in touch with me. I received my missing item next week. Thank you Team Kwantum.
9 October 2024
Unprompted review
Reply from Kwantum
Hi! It was great to have talked to you on the phone. If you have any further questions, feel free to reach out via a private message on our socials or give us a call at our customer service number: 0900-2355926. Wishing you a wonderful day! ^Michelle
Quality at competitive price and value…
Quality at competitive price and value for money.
Staff assistance to customer is always in center which is heart winning for customer repeat experience at Kuantum.
13 October 2024
Unprompted review
Reply from Kwantum
Hi Ishan, thank you for your kind review. Have a great day! ^Michelle
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