Kualo Reviews 

1,335
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the support staff for being exceptionally helpful, responsive, and endlessly patient when handling website setups and technical queries. People also mention that the platform makes managing domains and running online projects smooth, efficient, and well-suited for various organizations. Furthermore, users consistently highlight the prompt assistance and reliable performance experienced across numerous years of service. However, some people mentioned that transferring or setting up websites could occasionally become complicated, sometimes involving unexpected delays or extra verification requirements for new accounts. Consumers also noted that navigating domain renewals or migrating complex platforms required additional effort and documentation before final approval.

What people talk about most

Website

Customers consistently note positive experiences with website design and hosting services. Reviewers... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting timely, clear, and relevant support.... See more

Staff

Consumers find staff to be exceptionally helpful, polite, and professional across all interactions. Reviewers... See more

Service

People report positive experiences with service, highlighting excellent support and professional staff.... See more

Response time

Clients share positive opinions on response time, noting that support has always been quick and helpful.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Getting a free charity partnership hosting website with Kualo has been the best decision we've made in setting up and running our micro-charity. Everything is made simple and human-centred for those w... See more

Rated 5 out of 5 stars

Kualo have been my goto webhosting company for many years, and who I recommend to all of my friends. They have brillaint support, providing great hosting for a reasonable price, based in the UK on ser... See more

Rated 5 out of 5 stars

I have been hosting with Kualo for almost a decade and their customer service/help desk is AMAZING. They respond almost immediately and always go above and beyond in helping resolve the issue. Anytime... See more

Rated 5 out of 5 stars

I cannot believe how good these people are. As my old webhosting service was down, I had to migrate my domains, email and (non-functioning) website. As someone totally non-technical I felt a sense of... See more


Company details

  1. Web Hosting Company
  2. Cloud Computing Service
  3. Cloud Storage Service
  4. DNS Provider
  5. e-Commerce Solution Provider
  6. Email Service Provider

Information provided by various external sources

In business since 2002, we're hosting experts! Fast servers, enterprise spam and virus protection, over 300 quick install web applications, all backed by our friendly and responsive 24/7 customer support team and hosted on 100% renewable energy.

Web Hosting Experts!

Written by the company

Supported!
We're here to support you all day, every day, with average response times of just 15 minutes!
Loved!
Customer satisfaction has been our passion for over a decade... Join and feel the love!
Guaranteed!
We're so confident you'll be over the moon with our service that we offer a 60 day money back guarantee.
Accommodating!
Want to move to us? We'll help you move you from your current shared hosting account free of charge!
Green!
We care for the environment, and our hosting is powered by 100% renewable energy.

60 Day Money-back Guarantee!

We're confident you'll love us...

This one's quite simple. If you're not happy within your first 60 days as a customer, we'll refund all your hosting fees. That's a serious commitment to customer service. Read more here: http://www.kualo.com/home/money-back-guarantee

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,335)

43 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

“Excellent service

“Excellent service from start to finish! The team created a professional, modern website that perfectly represents our business. They were responsive, creative, and listened carefully to our requirements. The whole process was smooth and the final website looks fantastic. Highly recommended for anyone looking for a reliable website design company.”

4 July 2026
Unprompted review
Rated 5 out of 5 stars

Environmental benefits

Kualo has helped our small charity save carbon and costs with website hosting. The customer service is excellent.

5 June 2026
Unprompted review
Rated 2 out of 5 stars

Bought a domain and had my transaction…

Bought a domain and had my transaction held up for verification for some reason.

Called support and they said it was because my country of residence differed from my country of banking and I would need to submit documentation to confirm my purchase.

Cancelled the purchase and bought the domain elsewhere for the same price. It's a URL, not a mortgage, why would you overcomplicate it?

Service rep was polite and professional so happy to give a single star for that part of the experience.

3 June 2026
Rated 1 out of 5 stars

spent 45 minutes with support to renew…

spent 45 minutes with support to renew a domain without success, unsure if is incompency or their antiquate UX, UI, techonology stack: I'll create a ticket to formally document the issue and ensure the concerns you've raised about the renewal workflow and user experience are reviewed by the appropriate team. I understand your frustration, and I agree that a domain renewal should be a straightforward process.

13 June 2026
Unprompted review
Rated 5 out of 5 stars

Best Support Desk, ever!

The Support Desk staff could not have been more helpful if they had tried.
Moving our website to take advantage of their free hosting for charities turned out to be more complicated than our expertise, but they stuck by us gave help at every turn and got us there.

21 March 2026
Rated 5 out of 5 stars

Customer service is 2nd to none, Fantastic.

Really, of all our experiences working with so many hosting companies, digital solutions providers and dedicated server teams over the years, including Kualo now (Nearly 8 years). The service we have received from them is second to none, especially when is comes to customer service from their specialist support teams. Excellent choice!

27 January 2026
Rated 5 out of 5 stars

The care and professionalism of Kualo

Although at this time I am not subscribed to any of their services, I have used them in the past and plan on using them in the future. I will recommend Kualo to anyone who asks me for the following reasons, aside from their products, they respond back to me in a timely manner and are eager to resolve any issues that I may have. They are very professional in the way they handle themselves and from every encounter that I have had with them I can tell that they just genuinely care.

3 March 2026

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