Interhome Reviews 

My experience with Interhome was extremely negative from start to finish.

I booked a holiday apartment through Airbnb that was managed by Interhome. As soon as I booked, I contacted them because our flight landed after the advertised check-in time and I wanted to arrange a late arrival.

Over the following week I sent several messages through Airbnb, emailed them, contacted them on Facebook Messenger and even tried calling. Despite all my efforts, I never received a response from a real person.

What made the situation even more concerning was that I had already uploaded copies of our passports as part of the booking process, yet I couldn’t get anyone to answer a simple question about accessing the property.

I contacted Airbnb for help, but with less than two weeks until our holiday I still had no reassurance that we would actually be able to check in. After reading other reviews describing the same poor communication, I lost all confidence in the booking and had no option but to cancel and find alternative accommodation at short notice.

The whole experience caused a great deal of unnecessary stress and meant we had to settle for a smaller property because of the limited availability so close to our holiday.
Based on my experience, I would not book a property managed by them again.

Couple of easy steps to follow, takes no time, clear overview, secure paygate

Bookings are canceled, the reason is (our room was overbooked). after we saw a new room at the same price, we made a request to order a room from lowly IGNORE. Be careful when making reservations.

booked through AirBnB & was met with '19 hours average response' - somehting I neever had with a direct host before!

Their excuse?

'As we currently manage more than 40,000 properties and are approaching the high season, response times may unfortunately be longer than usual.
Please remember that you can also reach us anytime via our 24/7 support line, where we will be happy to assist you.'

Trying to take us OFF AirBnB where we are protected and asking for extra deposits too - unprotected!

BAD & SLOW COMMUNICATION

We asked to reschedule because of familty medical emergency and they took so long to reply we couldnt then cancel for any refund & they suggested go to insurance but failed to provide evidence we need to do that!!

Then communicated continually about holiday we didnt get and didn't seem to realise we hadn't event been?

We have consistently booked an apartment in Wengen with Interhome annually for the past 8 years. This year when I booked the invoice was issued in Euros (Im in Australia), due to volatile currency fluctuations in wanted the invoice in AUD so I knew how much each payment would be.
I tried ringing (you cant speak to them) then I emailed 7 times over 5 days before I had to pay the initial deposit, and had zero response from them.
I felt uncomfortable booking with them so I cancelled it on Interhome and rebooked the same apartment on Air BnB with the host being Interhome.
This time the booking was in AUD but it was a quite a bit more expensive so I tried to find out if it included the Tourist Tax as it was unclear in the listing.
Again, I sent messages to them via the Air BnB platform and again emailed multipe times, still no response over the past couple of days so ive cancelled my booking as I dont trust them anymore.
Its such a shame because we have had many very happy holidays in that apartment.
Interhome have been great to deal with up untill this time.
I believe they were taken over last year by a bigger German company called Homes to Go,
I suspect this is why the customer service is terrible at the moment.
For now I won't be booking with them.

At their pre check in you cannot add children it only allows adults or babies. Tried to contact them by email once, using their messaging system twice. NO RESPONSE. I tried their hotline which is supposed to 24/7 always with the response we are busy use the website. I tried about 10 times in the day and night. Always the same. The point being I cannot use the pre check in on the site as there is no provision for children. Only option is to enter all children as adults.

I sent multiple emails regarding my booking but never received any response. I asked a simple question about whether the accommodation provides a fan during the current European heatwave, since there is no air conditioning in the room.

Nobody answered me, and during that time the free cancellation period expired. A company claiming to provide 24/7 customer support should not ignore customers like this.

Very disappointing experience and extremely poor communication.

writing the review as host
Interhome achieved the rare feat of acquiring a functional business (atraveo) and slowly destroying it.

In short, my experience has been defined by poor platform functionality, painfully slow development, and equally slow customer support. However, the most frustrating and misleading issue is that my property—and in fact all North American properties—wasn't visible on the platform even six months after the atraveo merger.

I was never informed that my listing wasn't being displayed to potential guests. When I contacted support, they acknowledged the issue but couldn't provide any timeline for a resolution.

This lack of transparency and accountability is completely unacceptable, and I cannot recommend the platform to other hosts.
For potential guests looking for North-American experiences you may have to use alternate platforms...

We booked a villa for 6 people in Calp via Booking.com, which looked great both on the photos and the description did not raise any concerns.
However - upon the arrival we found that the lift that was in the property’s description was broken (the house is on a considerable elevation). The only way to access the house was via a spiral metal death staircase. Not a small one, we are talking 3-4 metres at least. This was a big problem for two of our group - older people with mobility issues, who would not be able to make it safely up and down this death trap. We were not warned about the lift issue prior to the arrival, nor at the pickup of the keys in the office - plenty of opportunities to get things right. Only when I called the agent she admitted that it was a known issue. She then said - the lift was not in the description (lies - it was and still is) and they sent us the property check in voucher 2 weeks prior with no lift mentioned (nice try - we booked in February and paid for well in advance!). So with part of the group unable to access the house, the agency didn’t feel it was an issue, lied on multiple occasions and did not offer any resolution. We had no other option but to contact Booking.com with an official complaint and get a refund. Obviously, we were lucky to rebook elsewhere but considerably more expensive due to the last moment booking.
In conclusion - never book anything with Interhome Calpe unless you want your holiday ruined. Unprofessional people with poor attitude.

Besides the above - the area by the lift must be used as a street toilet as the stench of urine was felt as far as the front terrace of the house.

I must give them a credit for letting us check in 2 hours earlier. Which was a game changer. Had we checked in later, we would have had no chance to rebook elsewhere that day.

I booked an apartment on Boulevard Louis Blanc in Saint-Tropez through Booking.com. During the booking process, I clearly indicated that my expected arrival time would be between 9:00 PM and 10:00 PM. In addition, I sent three separate messages through the Booking.com app prior to arrival to confirm my arrival time and received no response.

I arrived at the property at approximately 9:15 PM and attempted to contact the property using all the telephone numbers provided. Despite multiple calls, nobody answered. After waiting for nearly an hour outside the property, a friend called from a French number and was finally able to reach an agent named Solomon at around 10:00 PM.

Unfortunately, the interaction was extremely disappointing. Solomon was rude, unhelpful, and showed no empathy for our situation. When I explained that we had provided our arrival time in advance and had sent several messages that went unanswered, his response was: "Yes, but did somebody confirm that you could arrive that late?"

When I asked what we were supposed to do, he told us to drive to the Interhome office in Gassin, outside Saint-Tropez, to see whether a key had been left in an envelope. When I asked what would happen if there was no key waiting there, he simply replied that we would have to find a hotel for the night and wait until the following day to collect the keys.

What was most frustrating is that Interhome had been informed of our arrival time well in advance. If key collection needed to take place elsewhere, or if late arrivals could not be accommodated, this should have been clearly communicated before our arrival. Instead, we spent over an hour stranded on the street, unable to access the property, with no assistance from the company and no certainty that a key would even be available at the office in Gassin.

Rather than trying to help resolve the situation, Solomon repeatedly stated that he was "not on site" and could not help. When I expressed my frustration and explained the circumstances, he simply said that if I wished to complain, I was free to do so, and then ended the call.

This experience was extremely stressful, especially after a long journey. The lack of communication, poor organisation, and unprofessional customer service fell far below the standard I would expect from a company managing holiday accommodations.

Making a reservation was convenient and easy.

The rental process was simple, clear, and provided with plenty of information. After completing the rental, I received detailed instructions on the entire process.

I have booked with Interhome for many years. Interhome staff is friendly, polite, and efficient. I can highly recommend Interhome.

the website is good... fast communication, I have booked on the site several times... easy to use

Easy to get around the site and book the accommodation.

We used this company in 2025 when we needed several properties in Calpe. Their booking process is easy and the office staff were very helpful.
For that reason we are using them again. I booked only yesterday for October 2026. We are very happy to recommend them as a trustworthy company.

I booked a villa in Croatia with Interhome and four days later received an email informing me that "due to overbooking" the property was no longer available. Also saying they are holding an alternative property for me for two days and i should check out the link. The link was just to their website, no actual property. I replied immediately and didn't hear from them for six hours. I checked my account and the booking there still showed in green as confirmed. After another unsucessful attempt to contact a representative, I gave up and cancelled, since I was eager to not lose another alternative villa I had found on Booking. My bad for choosing to try Interhome as opposed to the tried and tested Booking or Airbnb, which I have been using for years - not without problems, but when they arose, the hosts and both companies were very proactive in solving them.