purchased a modular sofa that unfortunately had a manufacturing defect (a visible gap between sections). The process to get it fixed took some time—we tried adjusting the feet and even replacing a s... See more
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In store experience would rate a 2-3-star, it looks very nice and clean but got zero customer service after being there for 15+min testing specific furniture. Ordered online a chair and that is very... See more
Company replied
In first place, it felt a bit heavy and hard before putting a pillow into it. After I put 60×60 fiber pillow in it, it looked amazing and luxurious. It's still a bit heavy but it's been worth it,... See more
Company replied
I needed to cancel an order I found costumer service very good !
Company replied
Company details
Information provided by various external sources
Världen är rund. Världen flödar av nya idéer, nya sätt att göra saker och ting på, nya material, nya uppfinningar. Det är detta som har drivit ILVA – sedan 1961. Vi har alltid varit först. Först med nya färger, först med nya modeller och först med olika alternativ. Vi står aldrig stilla, stannar aldrig och letar alltid efter det nästa som är på väg. ILVA är ditt fönster till världen. Så om du letar efter något nytt, något unikt och något du kan göra till ditt eget, så är det här du hittar det. Först sedan 1961.
Contact info
Nornegatan 1, 21586, Malmö, Sweden
- +46 40 600 30 00
- kundservice@ilva.se
- www.ilva.se
4.5
Excellent
6K reviews
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I needed to cancel an order I found…
I needed to cancel an order I found costumer service very good !
7 July 2026
Unprompted review
Reply from ILVA Sverige
Hello Margaret,
Thank you for your kind review!
We're so pleased to hear that you had a positive experience with our customer service when you needed to cancel your order.
We know that plans can change, so it's important to us that the process feels smooth and that you receive the help you need.
Thank you for taking the time to share your experience.
Your feedback means a lot to us and encourages us to continue providing helpful and welcoming service.
We wish you a wonderful day!
Kind regards, Emmie / Customer Care, ILVA
Staff were very cooperative & helpful.
Staff were very cooperative & helpful.
Quality good with reasonable price.
19 June 2026
Reply from ILVA Sverige
Hi Naim.
Thank you for your positive review.
We're delighted to hear that you found our staff helpful and cooperative, and that you are pleased with the quality and value of your purchase.
We truly appreciate your feedback and wish you a wonderful day.
Jasmina/ILVA
Reply from ILVA Sverige
Hello Abdurrahim,
Thank you for your kind review.
We're happy to hear that you experienced great service and are happy with the quality of your bed.
That is exactly how we want it to feel when shopping with us.
We look forward to welcoming you back & have a great weekend!
Felicia / ILVA Customer Care
Reply from ILVA Sverige
Hej Ingela.
Tack för ditt fantastiska omdöme!
Det gläder oss verkligen att höra att du upplevde personalen som så serviceminded.
Vi uppskattar att du delar din upplevelse med oss.
Ha en riktigt trevlig dag!
Lisa/ILVA kundservice
Purchased a comfy and very modern looking sofa for a great price.
Great quality and value for the price! Fantastic and very professional staff!
6 May 2026
Reply from ILVA Sverige
Hello Ahmed,
Thank you for your wonderful review!
We’re so happy to hear that you found a sofa you love – both in comfort and design – and at a great price.
It’s also fantastic to know that you’re pleased with the quality and value.
We’re especially glad that our team made a positive impression with their professionalism.
Creating a welcoming, “feel like home” experience is very important to us.
We truly appreciate you taking the time to share your experience.
Your feedback means a lot and motivates us to keep delivering great service and beautiful furniture.
Wishing you a lovely day!
Kind regards, Emmie / ILVA Customer Care
Reply from ILVA Sverige
Hello Hamid,
Thank you for your review.
Thank you for the conversation earlier regarding your experience
We’re very sorry to hear that you are disappointed with the quality – that is certainly not the experience we want you to have.
You are always welcome to contact us if you need any further assistance from us.
Please feel free to contact our customer service at 040-600 30 00 or kundservice@ilva.se, and we will be happy to assist you.
Have a nice day!
Felicia / Customer Care
I had a great experience picking up my…
I had a great experience picking up my order; the person there was extremely kind and helpful.
The chairs I bought are beautiful and seem to be very qualitative.
8 April 2026
Reply from ILVA Sverige
Hi Raphaelle.
Thank you for your positive review.
We’re very happy to hear that you had a great experience picking up your order and that our team member was kind and helpful. It’s also wonderful to know that you are pleased with your chairs and their quality.
We truly appreciate all feedback from our customers. It helps us continue to provide great service and improve wherever possible.
Jasmina/ILVA Kundservice
Kanon bra ja bra
24 March 2026
Reply from ILVA Sverige
Hej.
Tack för din feedback! Kul att du är nöjd.
Jasmina/ILVA Kundservice
Looking great.
In first place, it felt a bit heavy and hard before putting a pillow into it.
After I put 60×60 fiber pillow in it, it looked amazing and luxurious.
It's still a bit heavy but it's been worth it, I think.
I would have bought one more if it wasn't that expensive. :))
12 March 2026
Reply from ILVA Sverige
Hello Hicret,
Thank you very much for your review and for sharing your experience!
We’re happy to hear that the result looked good and luxurious after adding the pillow.
Welcome back to us & have a nice day!
Felicia/ ILVA Customer Care
Good girls!
24 February 2026
Reply from ILVA Sverige
Hi Ted.
Thank you for your lovely review!
We’re so happy to hear that you had a positive experience with our team.
We truly appreciate you taking the time to share your feedback.
Wishing you a wonderful day!
Lisa/ILVA kundservice
Lengthy process, but excellent final resolution
purchased a modular sofa that unfortunately had a manufacturing defect (a visible gap between sections). The process to get it fixed took some time—we tried adjusting the feet and even replacing a single module first, which didn't solve the issue.
However, I want to commend the Customer Service team (specifically Emmie and Felicia) for sticking with the case. When the quick fixes didn't work, they agreed to exchange the entire sofa. They also arranged for "carry-in" service to pick up the old sofa directly from my apartment, which was a huge help. It took about 6 weeks to get fully sorted, but I am very happy that ILVA took accountability and ensured I ended up with a perfect product.
26 October 2025
Unprompted review
Reply from ILVA Sverige
Hello Mohsen,
Thank you for taking the time to share such a thorough review.
We truly appreciate both your patience and your balanced feedback. We’re very sorry that the process took longer than it should have and that the initial solutions did not resolve the issue with your sofa. We completely understand how frustrating that must have been.
At the same time, we’re very glad to hear that we were able to support you throughout the case and ensure it was ultimately resolved in the right way. Your kind words will be shared with the team – they will mean a lot.
We’re pleased that we could take full responsibility in the end, arrange the carry-in service, and make sure you received a sofa that meets the quality you should expect from us.
Thank you again for your understanding and for sticking with us through the process.
We hope you will enjoy your sofa for many years to come.
Kind regards, Emmie / ILVA Customer Care
Good customer service
Received a confirmation about the purchase, but a little slow with when it would be delivered. However, when I contacted them they called to explain.
4 December 2025
Reply from ILVA Sverige
Hi Bradley,
Thank you for the nice conversation and for sharing your experience with us – it helps us to improve.
We are sorry that we did not meet your expectations about the delivery status, but we are glad that we had the opportunity to talk together and find a solution.
Thank you for giving us the chance to improve in the future.
Wishing you a nice day!
Felicia /LVA Customer Care
They were very helpful
They were very helpful, welcoming and nice. It was my first time shopping there but not the last time
4 December 2025
Reply from ILVA Sverige
Hi Djeneba,
Thank you so much for your wonderful review!
We’re truly happy to hear that you felt welcomed, helped and well taken care of during your first visit.
Knowing that it won’t be your last means a lot to us.
We look forward to seeing you again soon & have a great afternoon.
Felicia / ILVA Customer Care
ok service fine showroom
27 September 2025
Reply from ILVA Sverige
Hello Peter,
Thank you for your review.
We appreciate all the feedback that we get from our customers. In this way, we may continue to provide a good level of service and to improve where it is possible.
If there is anything we could have done differently to reach the highest score, you are very welcome to contact our customer service department with this feedback through www.ilva.se under customer service, or to update your review with a comment.
We wish you a pleasant day.
Sincerely
ILVA
Reply from ILVA Sverige
Hej Nelli,
Tack för ditt omdöme.
Vi uppskattar all feedback som vi får från våra kunder. På detta sätt kan vi fortsätta med att erbjuda god service samt förbättra oss där möjligheten finns.
Om det är något som vi kan förbättra för att nå upp till högsta betyg, så är du varmt välkommen att kontakta vår kundservice på www.ilva.se eller genom att uppdatera ditt omdöme med en kommentar.
Du önskas en trevlig dag.
Bästa hälsningar
ILVA
The goods were severely scratched and…
The goods were severely scratched and damaged when they arrived at our house.
17 September 2025
Reply from ILVA Sverige
Hello Aleke,
Thank you for your review.
We are sorry if you have had a bad experience with us, to which is the reason for your evaluation.
If you wish to elaborate further on what we could have done differently, you are more than welcome to contact us, so that we may discuss your experience further. This gives us the possibility to improve in time for your next visit. You may reach our customer service department directly under customer service on www.ilva.se.
We thank you again for your review and wish you a pleasant day.
Sincerely
ILVA
Quick delivery, great product
Quick delivery, accurately listed package dimensions, and easy assembly. The build quality seems great as well.
18 August 2025
Reply from ILVA Sverige
Hello David
Thank you for your positive review.
We are glad to hear that you have had a good experience with us and that you feel like sharing it.
We appreciate all the feedback that we get from our customers. In this way, we may continue to provide a good level of service and to improve where it is possible.
We wish you a pleasant day.
Sincerely
ILVA
In store exp poor but product quality good.
In store experience would rate a 2-3-star, it looks very nice and clean but got zero customer service after being there for 15+min testing specific furniture.
Ordered online a chair and that is very smooth and easy. Delivery schedule well communicated and on-time. Product quality is good but the assembly instructions are poor (substeps are unclear placed in terms of sequence). Unfortunately 1 day later they come with discount program.
20 August 2025
Reply from ILVA Sverige
Hello Richard,
Thank you for your review.
We are sorry if you have had a bad experience with us, to which is the reason for your evaluation.
If you wish to elaborate further on what we could have done differently, you are more than welcome to contact us, so that we may discuss your experience further. This gives us the possibility to improve in time for your next visit. You may reach our customer service department directly under customer service on www.ilva.se.
We thank you again for your review and wish you a pleasant day.
Sincerely
ILVA
The product and prices are good
The product and prices are good, but the delivery charges are very high. For that price, it was difficult for us to proceed with the payment.
15 August 2025
Reply from ILVA Sverige
Hello Khatib,
Thank you for your review.
We are sorry if you have had a bad experience with us, to which is the reason for your evaluation.
We appreciate your input and will take it to the correct department as possibility to improve in time for your next visit. You may reach our customer service department directly under customer service on www.ilva.se if you wich help with anything else.
We thank you again for your review and wish you a pleasant day.
Sincerely
ILVA
A good experience
I had a very good experience.. the sales person was professional, kind and very helpful.
11 August 2025
Reply from ILVA Sverige
Hej Adriana,
Tack för ditt positiva omdöme.
Det gläder oss att du har haft en god upplevelse och att du har lust att dela denna med oss.
Vi uppskattar all feedback som vi får från våra kunder. På detta sätt kan vi fortsätta med att erbjuda en god service samt att förbättra oss där möjligheten finns.
Du önskas en trevlig dag.
Bästa hälsningar
ILVA
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