Gowallpaper Ltd Reviews 

15,970
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 1,644 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the ordering website is exceptionally simple to navigate, while competitive prices provide wonderful value across a massive selection of gorgeous wallpapers. People consistently note the remarkably fast delivery times and praise the exceptionally helpful staff members for going above and beyond to resolve custom order adjustments quickly. Though some customers unfortunately received damaged items, such as creased wallpaper rolls or burst paste buckets, upon delivery. A few reviewers also expressed clear dissatisfaction when they were expected to cover the return postage costs themselves for sending back these faulty products.

What people talk about most

Product

Reviewers mention positive feedback about product quality and value, highlighting gorgeous designs and great... See more

Delivery service

Users describe positive interactions with delivery service, highlighting that packages frequently arrive... See more

Quality

Clients share positive opinions on quality, consistently highlighting the excellent materials and reasonable... See more

Order

Consumers find order satisfaction to be consistently positive, highlighting easy online ordering and a smooth... See more

Price

Reviewers highlight positive aspects of price, noting that products are reasonably priced compared to local... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had seen the wallpaper we liked in B&Q costing £37 a roll, but bought it here on sale at £24.92 per roll, which was a great price and a huge saving. After ordering I realised I had bought too... See more

Rated 5 out of 5 stars

The website has a vast choice of wallpapers. The prices are competitive and the wallpapers are from great names in the business. Ordering was easy, I ended up with free P&P. Delivery was quick, the w... See more

Rated 5 out of 5 stars

Superb. The paper we wanted didn't have enough rolls, spoke with Jonathan and he sorted the situation. Received our order this morning, 3 days early. Thus is the second time we have used Gowallpaper,... See more

Rated 5 out of 5 stars

What fantastic service. Johnathan went above and beyond any company I know to ensure I received my top up order with great speed Also ensuring batch numbers matched. Everyone needs a Johnathan... See more



Company details

  1. Wallpaper Store
  2. Do-it-Yourself Shop
  3. Home Improvement Store

Written by the company

Number 1 for Customer Service. Great Wallpaper Deals. Fantastic Range. Visit Our Online Shop. Quick Hassle Free Delivery. Best Prices. Do It Yourself, Home Improvements, Decorating Supplies.

Ordering the right wallpaper

Written by the company

How do I order wallpaper samples?
These can be added either from the category or product pages, however in some cases products samples are not available.

QUICK HASSLE FREE DELIVERY!

FREE DELIVERY - Simply spend £99 or over, this covers all standard UK areas. (Excludes Northern Scotland)

To take advantage of our FREE Standard delivery*, simply spend £99 or More, this covers all standard UK areas. (Excludes Northern Scotland) £5.99 on orders under £99

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

16K reviews

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4.7

All reviews

(15,970)

1,506 reviews in the last 12 months

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Rated 2 out of 5 stars

I have returned some wallpaper to you…

I have returned some wallpaper to you over a week ago, and still haven't heard if you received it.
Not great

17 August 2026
Gowallpaper Ltd logo

Reply from Gowallpaper Ltd

Hi Yvette,

Thank you for your email.

I’m sorry you haven’t received an update regarding your returned wallpaper.

I’ve checked the order and can’t see that a return request has been submitted, and we also don’t currently have any record of the return being received against the order. It’s therefore possible there may have been a mix-up with the return process or the parcel may have been sent back without the required return request being submitted.

As this needs to be checked by our enquiries team, please email enquiries@gowallpaper.co.uk with your order number and the details of the return. They will be able to check whether the return has been received and advise you further.

Apologies for the inconvenience.

Best,
Go Wallpaper

Rated 1 out of 5 stars

The glue bucket arrived broken

The glue bucket arrived broken. First, they said they'd only refund 50% of the bucket price as a voucher to use on next purchase from their website and wouldn't pay it to my bank account according ro their policy. Then, when I asked for a replacement, they changed their policy and offered a 50% refund to my bank account. They just make up their rules as they go along.They should stick with their words.

14 August 2026
Gowallpaper Ltd logo

Reply from Gowallpaper Ltd

Dear Mr Singh,

We’re sorry you feel this way, however, your review does not accurately reflect what happened.

Our policy for a tub of paste that has leaked but remains fully usable is to offer 50% of the product value as credit to the customer’s account. This is because the product itself is still usable, and it also avoids unnecessarily replacing and disposing of a product that does not need to be replaced.

When you contacted us, we explained this policy and offered the account credit as the agreed solution. You then asked about alternative options and subsequently changed your preference regarding how you wanted the matter resolved.

Although our policy is to offer account credit in these circumstances, we decided to make an exception in your case and offered you a 50% refund back to your original payment method instead. This was done as a goodwill gesture to try to resolve the issue, despite this not being our standard policy.

We therefore did not "make up our rules as we go along". We initially followed our stated policy and then, after further discussion, chose to make an exception and offer an alternative resolution.

We always try to be reasonable and provide customers with a fair solution. In this case, the product remained usable and we offered compensation accordingly, including making an additional exception to our normal policy. We’re disappointed that, despite this, you remain unhappy with the resolution.

Best,
Go Wallpaper

Rated 5 out of 5 stars

I was really pleased with this company

I was really pleased with this company. I had seen a wallpaper online but I could not view it at either of the two UK suppliers showing online.

I contacted Gowallpaper as they supplied the Brand of wallpaper I required. They did not have samples of the required wallpaper but asked me to give them the details. I explained I didn't want to purchase wallpaper without viewing it. They supplied me with samples of the design in three different colours free of charge. I placed my order and the goods were received earlier than the estimated delivery date. Overall I was very happy with the service I received

24 July 2026
Rated 5 out of 5 stars

Stunning wallpaper

Stunning wallpaper. Purchased a sample of paper and when it arrived, I knew it was the paper I wanted. 2 day delivery and can’t wait to see it up on the wall. No issues from ordering to delivery and would purchase again fro here.

19 August 2026
Rated 5 out of 5 stars

Good all round

Despite choosing slow free delivery, arrived within 24hrs. Good value and will doubtless be back for morr

18 August 2026
Rated 5 out of 5 stars

Great

Great, found my wallpaper at half the price of the same one at B+Q

11 August 2026

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