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www.freetrailer.com Reviews 

20,010
•
TrustScore 5 out of 5

4.8

Trailer Rental Service
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Review summary

Created with AI, based on recent reviews

Considering 1,373 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its incredible smoothness and ease of use, highlighting the well-designed, intuitive app that guides them effectively. Many also appreciate the good quality and condition of the trailers, coupled with very reasonable and affordable pricing. However, some customers noted occasional equipment issues, such as faulty electrical adapters or glitches with locks. A few people found certain process aspects unclear, like identifying trailers or understanding towing regulations, and some experienced inflexibility with minor delays, resulting in unexpected late fees.

What people talk about most

User experience

Consumers find the user experience to be overwhelmingly positive, describing it as smooth, easy to... See more

Price

Clients share positive opinions on price, frequently describing it as cheap, affordable, and very reasonable... See more

Product

People report positive experiences with the product, consistently finding the trailers to be in good, clean,... See more

Service

Reviewers mention positive feedback about service, highlighting its ease of use, affordability, and... See more

Application

Customers consistently note positive experiences with the app, praising its ease of use, intuitive design,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Next level experience. Booking, unlocking via bluetooth, bringing back, all hassle free and easily done in your phone. The value is incredible. I used to rent from the gas station before, but the pric... See more

Company replied

Rated 5 out of 5 stars

I got the trailer from Elgiganten, Kungens Kurva. The trailer was in great shape and everything from Securitas wire to lock and Light worked great. Easy to fetch and return, since the parking position... See more

Company replied

Rated 5 out of 5 stars

So increadibly smooth! Easy to find the nearest trailer of the kind we needed and good instructions in the app how to pick up and return. Also simple to add one extra hour when we realized we needed... See more

Company replied

Rated 5 out of 5 stars

Super easy to rent, unlock and return. Trailer is high quality, clean, no big damages. And the costs are so low! Just make sure you have your mobile charged, because the whole process works through th... See more

Company replied

Company details

  1. Trailer Rental Service
  2. Bicycle Rental Service
  3. Transportation Service

Written by the company

Since 2004, Freetrailer has been committed to enhancing customer experience through our sharing economy solution. Our mission is simple: to offer free access to trailers and electric cargo bikes for those in need. Our principle, "We make sharing easy," is brought to life with our award-winning app, enabling self-service pick-ups and returns. With partners like IKEA, Elgiganten, Byggmax and POWER on board, accessing a Freetrailer is convenient, affordable and easy, ensuring our users always find what they need close by.

Contact info

4.8

Excellent

TrustScore 5 out of 5

20K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 99% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(20,010)

4,987 reviews in the last 12 months

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Rated 4 out of 5 stars

easy and quick pick-up of trailer

easy and quick pick-up of trailer
and very convieniently located right next to the builders merchant

only small negative comment is that app requires you to enter your drivers licence #
not the best thing to do on a mobile phone while standing next to the trailer in bright sunlight
so would be better if first booking alerted new users to this seperate from and BEFORE the actual collection of the trailer ;-)

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Easy to use and very good price

Easy to use and very good price

19 July 2026
Unprompted review
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Reply from www.freetrailer.com

Hi Linda,

Thank you for your review.

We're delighted to hear that you found our service easy to use and great value for money. Making trailer rental simple, convenient, and affordable is exactly what we strive for, and we're glad you had a positive experience.

Thank you for choosing Freetrailer. We hope to see you again soon.

Best regards,
Freetrailer

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