CleanFriend Reviews 

1,681
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Vacuum Cleaner Store

Written by the company

Fra en simpel idé om at gøre rengøring nemmere og smartere, er CleanFriend vokset til en af Danmarks foretrukne webshops inden for moderne rengøringsprodukter – med +15.000 glade kunder og +1.100 gode anmeldelser på Trustpilot⭐️⭐️⭐️⭐️⭐️ Hos CleanFriend.dk finder du nøje udvalgte produkter, der gør hverdagsrengøring både lettere og mere effektiv. Vi specialiserer os i intelligent rengøringsudstyr, der kombinerer høj ydeevne med stilrent design. Vi tilbyder hurtig levering og hele 60 dages fuld returret – så du trygt kan afprøve dit produkt derhjemme. Vores danske kundeservice sidder klar til at hjælpe dig alle ugens dage via telefon, mail og chat, hvis du har spørgsmål eller brug for vejledning. 📞 Telefon: 70 80 43 13 📧 Mail: kontakt@cleanfriend.dk 💬 Chat: På vores hjemmeside 📅 Åbningstider: 🕗 Hverdage: 08:00 - 20:00 🕙 Weekender: 10:00 - 16:00 🕙 Helligdage: 10:00 - 15:00


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(1,681)

1,462 reviews in the last 12 months

Write a review

We perform checks on reviews

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Save Your Money! The Products have TEMU quality!

9I regret buying these products. Based on my experience, they do not perform anywhere near the way they are advertised.

The vacuum cleaner has weak suction and often leaves behind dust and small debris even after going over the same spot several times. On the highest suction setting, it becomes extremely loud. The bright green light on the front is also more annoying than useful, making it uncomfortable to use rather than helping you see dirt.

The steam cleaner was just as disappointing. The long power cable constantly gets in the way, and the steam output is far too weak for a product in this price range. It doesnt clean anything! For 800 DKK, I expected much better performance.

The return process made the experience even worse. Although the company advertises a 60 day return policy, customers have to pay for the return shipping themselves, and the return cost is expensive.

In my opinion, if a company truly stands behind the quality of its products, it should provide free returns so customers can shop with confidence.

Instead, I am ending up paying for products that did not meet my expectations and then faced additional costs just to return them. customer service! I dont want your sorry, I want free return n full refund for order #36941!

Based on my experience, I would not recommend these products or buy from this company again. Its Temu quality. Save your money!

8 July 2026
Unprompted review
CleanFriend logo

Reply from CleanFriend

Hi Sara,

Thank you for taking the time to share your experience. We're genuinely sorry to hear that both products did not meet your expectations 😔️

We understand how frustrating it is when a product doesn't perform as expected, and we appreciate your honest feedback. Your comments regarding both the vacuum cleaner and the steam cleaner have been noted and will be shared internally with our product team.

I've also sent you an email regarding your case, which I hope you'll take a moment to reply to. I'd really appreciate the opportunity to help resolve this for you 💚

We're sorry that your experience with us didn't live up to your expectations, and we appreciate you giving us the opportunity to make it right!

Have a great day 🙏

Best regards,
Gustav, CleanFriend

Rated 1 out of 5 stars

The watertank leaked during charging og…

The watertank leaked during charging og my floor was ruined. When I contacted cleanfriend they were very friendly as always, but their final answer was basically read the fine print, we are not liable

17 April 2025
Unprompted review
CleanFriend logo

Reply from CleanFriend

Hej Simon

Tak for en god snak 😊

Jeg vil gerne endnu engang beklage den situation, du stod i med dit trægulv.

Jeg har fuld forståelse for din frustration over hændelsen med vandtanken.

Jeg har noteret din feedback omkring vores kommunikation.

Det er vigtigt for os, at vores vejledninger og ansvarsforhold er så tydelige som overhovedet muligt, så vi kan undgå lignende oplevelser for andre kunder i fremtiden.

Du må have en dejlig mandag 💚

Mvh
Andreas, Cleanfriend

Rated 1 out of 5 stars

Fake discount

They are scamming customers with fake advertisements. Promising 30% discount on the advertisement, and then only 20% when you try to buy it. I contacted the support, and where promised 30%, but then they never responded to my mail. Not a serious business and I would not recommend buying from them.

26 March 2026
Unprompted review
CleanFriend logo

Reply from CleanFriend

Hej Michael

Tak for din anmeldelse. Vi er kede af at høre, at du har haft denne oplevelse 😥

Vi vil gerne understrege, at vi naturligvis ikke ønsker at vildlede vores kunder. Den rabat, du henviser til, skyldes en tidligere kampagne, hvor prisen har været anderledes. I dag er produktet faktisk billigere end tidligere, selv med den nuværende rabat på 20%.

Vi har været i dialog med dig og er fortsat i gang med at undersøge sagen nærmere, så vi kan finde den bedst mulige løsning.

Du er meget velkommen til at vende tilbage til os på mail, så vi kan følge op og hjælpe dig videre 💚

De bedste hilsner
Rasmus, CleanFriend

Rated 5 out of 5 stars

Perfect gift for the one you love.

The airfilter is much nicer than I expected. I use it in my bedroom and felt the difference few hours later. Much better air. No noice in night mode. Good quality machine. I am going to buy two more airfilters for other rooms in the house. Just missed the Black friday offer. Will wait for next offer. Fantastic gift for anybody you love.

1 December 2025
Unprompted review
Show reviews in all languages. (1,681 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look