Farmae Reviews 

SCAM !!!
I placed an order 1200091109 and paid 171 EUR.

I never received the order, nor have I received the money back! I received an e-mail about " storage error in the warehouse" but 1 month later, still no information, no product and no money!!!

The product never arrived as they were out of stock, it's been 2 months now waiting for a refund and they don't even reply to my email anymore askingfor updates.

I strongly advise everyone to stay away from this website. They frequently list items as "in stock" that they clearly do not have.
​After placing my order, they simply cancelled it due to the items being unavailable. But the real nightmare started afterwards: I had to wait for two months to get my money back. They provided no updates, no apologies, and no compensation for the huge inconvenience. I was only able to recover my funds after opening a dispute through my bank (Revolut).
​It is shameful how they handle customers' money. It seems impossible to get a refund or any real support unless you escalate the issue through legal or banking channels. Save your time and money—buy your medicine somewhere else!

Long story short - ordered something from them, paid 65.22 euros, they went weeks without shipping or any communication (typical story, their customer service is inexistent), then refunded me only based on the claim I escalated with Paypal. Only refunded 54.35 euros. Who pocketed the remaining amount? I have no idea. It's been MONTHS of me emailing them asking for a full refund - they prefer to not answer at all. I wonder how many people they robbed the same way?

Recently I placed an order. I received an order confirmation by email but that was it .After one week I emailed them to ask if the item was sent and ,in case it wasn't , asked them to cancel it because I was going abroad .They replied that they canceled it and that they would refund me. One day later I received the invoice for the item.I mailed them again and to my surprise I received a reply informing me that they couldn't cancel my order since the invoice was made and that a carrier was going to pick up the parcel . I guess they never heard about making credit notes. Also they could have prevented the pick-up by the carrier.They mentioned I could refuse the delivery.Of course that implies going through the time consuming procedure to get a refund .Also they charged me VAT twice .All so unprofessional. First and last time I ordered from them .

Very good service. Fast shipping, precise wrapping.

This is the worst shop I‘ve ever seen. No updates, no proper information given. You can purchase the product on the website that isn’t even available at their warehouse, then you will be fed with fake promises that they ordered the product and will ship it to you soon. And only after hundreds of messages later they will admit that nothing is going to come. Will I get my money back? I do really hope so, until then, don’t make my mistake and avoid this shop at all costs!

Company works in very lazy style. Company advertised that a grocery item was in stock and could arrive within a week to two weeks. Company did not have the item in stock, and did not contact me. Company only attempted to ship the partial order and issued partial refund. Company chose a shipper in Romania (Cargus) that held the item in Bucharest for 10 days in a warehouse without making a delivery attempt (even though they had my address and phone #) until I initiated a dispute on the charge with RF Bank. I had written and called the company and Cargus many times. In fact one time, Cargus just hung the phone up on me when I just inquired. This company (Farmae) did not respond to my messaging on the whereabouts once they thought the item was with Cargus. When my item did arrive, some of the items were damaged. It was if the box was kicked or tossed around in shipping. Awful experience. Better to avoid this company as they did not care that their product should have arrived in full after a week, but arrived in part only after a month.

Ordered and paid 2x15kg dog's dry food. And from one day to another I've got an email that they can't send those products and I'll get the price of 1x15kg back. I wrote back that it's not correct, even I sent the invoice what I paid. No answer. And finally I wrote that I'll go to the police. Then the Admin sent that I'll get 1x15kg dog's food and the other one's price will be paid back. Bad experience.

La farmacia del futuro... Grazie all'impegno proattivo dell'intelligenza artificiale predittiva... Ti arriva sotto casa il farmaco prima di ammalarti!

-it‘s really worth bying there: low prices, quickly

I placed two orders (#1018731386 and #1018778488) in June and July. In both cases, the correct quantity was not delivered: it's October and I'm still waiting for my refund... No comment...

it used to be a very good company to buy from and save good money. I do not know what happened but something went bad. You issue the order, they confirm it, then they delete it informing that you will get your money back, which is quite hard. No chances to contact them by phone...

Comparison price quality timing

I ordered 14 items, 6 of which were important and the remaining 8 were non-essential items like candies. They sent 4 candies in a box and refunded the rest. If they didn't have 10 items, shouldn't they have asked before shipping? If I knew they don't have major item ,I would cancel the order!! I won't be ordering again.

My last 5 orders were not shipped completely. Some items in each order were missing. Farmae should refund me, but for last 2 orders Farmae did not, hence I have loosen money

I placed an order on Farmaè on June 9th. Some items were out of stock, and I was told I would receive a refund.

More than a month later, and after three follow-up emails, I have yet to receive anything.

Customer service has been vague and unhelpful. It’s unacceptable that a company of this size handles refunds so poorly.

I strongly advise against purchasing from Farmaè—if anything goes wrong, getting assistance or a refund is nearly impossible.

Ho ordinato 2 prodotti che erano (e sono tutt'ora disponibili). Inizialmente l’ordine è stato confermato poi mi hanno informato di non avere il prodotto è che sarei stata rimborsata. Da tre settimane ho provato a contattarli, ma senza alcun risultato. Non acquistate nulla. NON SONO ASSOLUTAMENTE AFFIDABILI
AGGIORNAMENTO AL 9 AGOSTO
dopo aver aperto un reclamo su ALTROCONSUMO sono stata rimborsata

I ordered two products which were (and still are available on their website) first the order was ok, then they informed me they didn't have the items so I was going to get a refund.
Since then I've tried to contact them many times without success. After three weeks still no refund!!

update on 9th August
after a complaint on Altroconsumo I've been reimboursed

This is my first review on Trustpilot. I usually don’t have the time (or the motivation) to share my experiences, especially since most of them have been fairly positive.

This time, however, I felt compelled to write because the service provided by Farmaè was, to say the least, embarrassing.

I ordered two medications on July 11th — nothing special, just common, easily available products. On July 16th, I received an email from them stating that, due to a stock shortage, they couldn’t fulfill my order and that I would be refunded.

From that moment on, it was a one-sided conversation with their customer service: no replies whatsoever. I also tried calling the phone number listed on their website, only to get a recorded message instructing me to use their online form, where I was supposedly guaranteed a response. Of course, that never happened.

After about ten unanswered emails, I finally filed a claim through PayPal and managed to get my money back.

Goodbye forever, Farmaè. I honestly hope you go out of business.

warning, SCAM

requested an order at the end of May, order canceled by the company, and the refund never arrived.